mirror of https://github.com/itflow-org/itflow
notification when resolved
This commit is contained in:
Hugo Sampaio
parent
ee2e4b671d
commit
11203f1ad2
95
ajax.php
95
ajax.php
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@ -586,6 +586,82 @@ if (isset($_POST['update_kanban_ticket'])) {
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// If the ticket was moved to a resolved status, we need to update ticket_resolved_at
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mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
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customAction('ticket_update', $ticket_id);
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// Client notification email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
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// Get details
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$ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_status_name, ticket_assigned_to, ticket_url_key, ticket_client_id FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($ticket_sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$client_id = intval($row['ticket_client_id']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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$ticket_status = sanitizeInput($row['ticket_status_name']);
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$url_key = sanitizeInput($row['ticket_url_key']);
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// Sanitize Config vars from get_settings.php
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Get Company Info
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$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// EMAIL
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$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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// Check email valid
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$data = [];
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// Email Ticket Contact
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// Queue Mail
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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}
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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// Queue Mail
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => $subject,
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'body' => $body
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];
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}
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addToMailQueue($data);
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}
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//End Mail IF
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} else {
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// If the ticket was moved from any status to another status
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mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status WHERE ticket_id = $ticket_id");
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@ -598,4 +674,23 @@ if (isset($_POST['update_kanban_ticket'])) {
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// return a response
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echo json_encode(['status' => 'success','payload' => $positions]);
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exit;
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}
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if (isset($_POST['update_ticket_tasks_order'])) {
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// Update multiple ticket tasks order
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enforceUserPermission('module_support', 2);
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$positions = $_POST['positions'];
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$ticket_id = intval($_POST['ticket_id']);
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foreach ($positions as $position) {
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$id = intval($position['id']);
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$order = intval($position['order']);
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mysqli_query($mysqli, "UPDATE tasks SET task_order = $order WHERE task_ticket_id = $ticket_id AND task_id = $id");
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}
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// return a response
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echo json_encode(['status' => 'success']);
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exit;
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}
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