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itflow
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Added the ability to assign or unassign tickets

This commit is contained in:
johnnyq 2021-08-20 22:12:29 -04:00
parent ce25dbf146
commit 131e04915b
6 changed files with 80 additions and 16 deletions
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24
add_ticket_modal.php
View File

@ -37,6 +37,30 @@
</div>
<?php } ?>
<div class="form-group">
<label>Assigned to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select class="form-control select2" name="assigned_to">
<option value="">Not Assigned</option>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM users, permissions WHERE users.user_id = permissions.user_id AND $session_company_id IN($session_permission_companies) ORDER BY name ASC");
while($row = mysqli_fetch_array($sql)){
$user_id = $row['user_id'];
$name = $row['name'];
?>
<option value="<?php echo $user_id; ?>"><?php echo $name; ?></option>
<?php
}
?>
</select>
</div>
</div>
<div class="form-group">
<label>Priority <strong class="text-danger">*</strong></label>
<div class="input-group">

10
client_tickets.php
View File

@ -120,6 +120,14 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
}else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}else{
$sql_assigned_to = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $ticket_assigned_to");
$row = mysqli_fetch_array($sql_assigned_to);
$ticket_assigned_to_display = $row['name'];
}
?>
@ -128,7 +136,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
<td><?php echo $ticket_priority_display; ?></td>
<td><?php echo $ticket_status_display; ?></td>
<td><?php echo $ticket_subject; ?></td>
<td>- UNASSIGNED -</td>
<td><?php echo $ticket_assigned_to_display; ?></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td><?php echo $ticket_created_at; ?></td>
<td>

24
edit_ticket_modal.php
View File

@ -11,6 +11,30 @@
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<div class="modal-body bg-white">
<div class="form-group">
<label>Assigned to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select class="form-control select2" name="assigned_to">
<option value="">Not Assigned</option>
<?php
$sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, permissions WHERE users.user_id = permissions.user_id AND $session_company_id IN($session_permission_companies) ORDER BY name ASC");
while($row = mysqli_fetch_array($sql_assign_to_select)){
$user_id = $row['user_id'];
$name = $row['name'];
?>
<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $name; ?></option>
<?php
}
?>
</select>
</div>
</div>
<div class="form-group">
<label>Priority <strong class="text-danger">*</strong></label>
<div class="input-group">

6
post.php
View File

@ -1008,6 +1008,7 @@ if(isset($_GET['delete_event'])){
if(isset($_POST['add_ticket'])){
$client_id = intval($_POST['client']);
$assigned_to = intval($_POST['assigned_to']);
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$_POST['details']));
@ -1017,7 +1018,7 @@ if(isset($_POST['add_ticket'])){
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = $session_user_id, client_id = $client_id, company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, client_id = $client_id, company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$subject', log_created_at = NOW(), client_id = $client_id, company_id = $session_company_id, user_id = $session_user_id");
@ -1031,11 +1032,12 @@ if(isset($_POST['add_ticket'])){
if(isset($_POST['edit_ticket'])){
$ticket_id = intval($_POST['ticket_id']);
$assigned_to = intval($_POST['assigned_to']);
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$_POST['details']));
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modified', log_description = '$subject', log_created_at = NOW(), company_id = $session_company_id, user_id = $session_user_id");

22
ticket.php
View File

@ -64,6 +64,15 @@ if(isset($_GET['ticket_id'])){
$ticket_priority_display = "-";
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
}else{
$sql_assigned_to = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $ticket_assigned_to");
$row = mysqli_fetch_array($sql_assigned_to);
$ticket_assigned_to_display = $row['name'];
}
?>
<!-- Breadcrumbs-->
@ -174,19 +183,8 @@ if(isset($_GET['ticket_id'])){
<div class="card card-body mb-3">
<h4 class="text-secondary">Details</h4>
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i> <?php echo $name; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i> <?php echo $ticket_assigned_to_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i> <?php echo $ticket_created_at; ?></div>
<form>
<select class="form-control select2" name="assigned_to">
<?php
$sql_assign_to = mysqli_query($mysqli,"SELECT * FROM users, permissions WHERE users.user_id = permissions.user_id AND $session_company_id IN($session_permission_companies)");
while($row = mysqli_fetch_array($sql_assign_to)){;
$user_id = $row['user_id'];
$name = $row['name'];
?>
<option value="<?php echo $user_id; ?>"><?php echo $name; ?></option>
<?php } ?>
</select>
</div>
<?php

10
tickets.php
View File

@ -208,6 +208,14 @@
}else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}else{
$sql_assigned_to = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $ticket_assigned_to");
$row = mysqli_fetch_array($sql_assigned_to);
$ticket_assigned_to_display = $row['name'];
}
?>
@ -218,7 +226,7 @@
<td><a href="client.php?client_id=<?php echo $client_id; ?>&tab=tickets"><?php echo $client_name; ?></a></td>
<td><?php echo $ticket_subject; ?></td>
<td>- UNASSIGNED -</td>
<td><?php echo $ticket_assigned_to_display; ?></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td><?php echo $ticket_created_at; ?></td>
<td>