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New Ticket Status Fix Ticket Listing is asset_Details

This commit is contained in:
johnnyq 2024-03-30 16:08:18 -04:00
parent f39c380c47
commit 13a1d9d394
1 changed files with 7 additions and 11 deletions
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18
client_asset_details.php
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@ -64,6 +64,7 @@ if (isset($_GET['asset_id'])) {
// Related Tickets Query
$sql_related_tickets = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN users on ticket_assigned_to = user_id
LEFT JOIN ticket_statuses ON ticket_status_id = ticket_status
WHERE ticket_asset_id = $asset_id
ORDER BY ticket_number DESC"
);
@ -429,7 +430,8 @@ if (isset($_GET['asset_id'])) {
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
@ -443,14 +445,6 @@ if (isset($_GET['asset_id'])) {
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if ($ticket_status == "Open") {
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
} elseif ($ticket_status == "Working") {
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
} else {
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
}
if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
@ -462,7 +456,7 @@ if (isset($_GET['asset_id'])) {
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if ($ticket_status == 5) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@ -477,7 +471,9 @@ if (isset($_GET['asset_id'])) {
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a></td>
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a></td>
<td><?php echo $ticket_priority_display; ?></td>
<td><?php echo $ticket_status_display; ?></td>
<td>
<span class="p-2 badge badge-<?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
</td>
<td><?php echo $ticket_assigned_to_display; ?></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td><?php echo $ticket_created_at; ?></td>