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Scheduled Tickets

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This commit is contained in:
o-psi
2024-01-18 19:50:01 +00:00
parent 9bd28b1c56
commit 13cf4df473
4 changed files with 156 additions and 6 deletions
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78
post/ticket.php
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@@ -1143,4 +1143,82 @@ if(isset($_POST['set_billable_status'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['edit_ticket_schedule'])) {
validateTechRole();
$ticket_id = intval($_POST['ticket_id']);
$schedule = sanitizeInput($_POST['scheduled_date_time']);
$ticket_link = "ticket.php?ticket_id=$ticket_id";
$full_ticket_url = "https://$config_base_url/portal/ticket.php?ticket_id=$ticket_id";
$ticket_link_html = "<a href=\"$full_ticket_url\">$ticket_link</a>";
mysqli_query($mysqli,
"UPDATE tickets SET
ticket_schedule = '$schedule',
ticket_status = 'Scheduled'
WHERE ticket_id = $ticket_id"
);
//Send email to client and assigned user
$sql = mysqli_query($mysqli,"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
WHERE ticket_id = $ticket_id
");
$row = mysqli_fetch_array($sql);
$client_id = intval($row['ticket_client_id']);
$client_name = sanitizeInput($row['client_name']);
$contact_name = sanitizeInput($row['contact_name']);
$contact_email = sanitizeInput($row['contact_email']);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$data = [
[
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
],
[
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $row['user_email'],
'recipient_name' => $row['user_first_name'] . ' ' . $row['user_last_name'],
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $row['user_first_name'] . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
]
];
$response = addToMailQueue($mysqli, $data);
//Logging
mysqli_query(
$mysqli,
"INSERT INTO logs SET
log_type = 'Ticket',
log_action = 'Modify',
log_description = '$session_name modified ticket schedule',
log_ip = '$session_ip',
log_user_agent = '$session_user_agent',
log_user_id = $session_user_id,
log_entity_id = $ticket_id"
);
$_SESSION['alert_message'] = "Ticket schedule updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}