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Send email to client on public ticket update

This commit is contained in:
Marcus Hill 2022-01-29 13:28:01 +00:00
parent c3b7f28057
commit 149002e7ea
1 changed files with 52 additions and 2 deletions
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54
post.php
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@ -5354,12 +5354,62 @@ if(isset($_POST['add_ticket_reply'])){
$ticket_reply_type = 'Internal';
}
// Add reply
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//UPDATE Ticket Last Response Field
// Update Ticket Last Response Field
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging
// Send e-mail to client if public update & email is setup
if($ticket_reply_type == 'Public' && !empty($config_smtp_host)){
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id");
$ticket_details = mysqli_fetch_array($ticket_sql);
$contact_name = $ticket_details['contact_name'];
$contact_email = $ticket_details['contact_email'];
$ticket_prefix = $ticket_details['ticket_prefix'];
$ticket_number = $ticket_details['ticket_number'];
$ticket_subject = $ticket_details['ticket_subject'];
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$mail = new PHPMailer(true);
try{
//Mail Server Settings
$mail->SMTPDebug = 2; // Enable verbose debug output
$mail->isSMTP(); // Set mailer to use SMTP
$mail->Host = $config_smtp_host; // Specify main and backup SMTP servers
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $config_smtp_username; // SMTP username
$mail->Password = $config_smtp_password; // SMTP password
$mail->SMTPSecure = 'tls'; // Enable TLS encryption, `ssl` also accepted
$mail->Port = $config_smtp_port; // TCP port to connect to
//Recipients
$mail->setFrom($config_mail_from_email, $config_mail_from_name);
$mail->addAddress("$contact_email", "$contact_name"); // Add a recipient
// Content
$mail->isHTML(true); // Set email format to HTML
$mail->Subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$mail->Body = "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br><br>~<br>$session_company_name";
$mail->send();
}
catch(Exception $e){
echo "Message could not be sent. Mailer Error: {$mail->ErrorInfo}";
}
}
}
//End Mail IF Try-Catch
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Created', log_description = '$ticket_id', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
$_SESSION['alert_message'] = "Posted an update";