mirror of https://github.com/itflow-org/itflow
Update tickets.php
- added My tickets - showing total of assigned tickets to user - added Unassigned tickets - showing all open tickets not assigned and ready to be grabbed by anyone available - added Task - this can be left at it is or to be renamed to Alerts/Notification - used for 3rd party emails fetched as tickets ( backups notification, domain/ssl expiry, check central etc) Future to do: - when click on My tickets, to show all the tickets assigned to user (open/answered, unanswered, closed by user) - when click on My Tickets - Unanswered - to show tickets assigned to user with status open but not replied to customer - when click on My Tickets - Open/Answered - to show tickets assigned to user and replied by the agent (work in progress)
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AFTECH.RO
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tickets.php
71
tickets.php
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@ -109,38 +109,93 @@
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
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?>
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//Get Total tickets
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$sql_total_tickets = mysqli_query($mysqli,"SELECT COUNT(`ticket_id`) AS total_tickets FROM `tickets` WHERE company_id = $session_company_id ;");
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$row = mysqli_fetch_array($sql_total_tickets);
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$total_tickets = $row['total_tickets'];
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli,"SELECT COUNT(`ticket_id`) AS total_tickets_open FROM `tickets` WHERE `ticket_status` = 'open' AND company_id = $session_company_id ;");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = $row['total_tickets_open'];
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli,"SELECT COUNT(DISTINCT `ticket_status`) AS total_tickets_closed FROM `tickets` WHERE `ticket_status` = 'closed' AND company_id = $session_company_id ;");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = $row['total_tickets_closed'];
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//Get Unnassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli,"SELECT COUNT(`ticket_id`) AS total_tickets_unassigned FROM `tickets` WHERE ticket_assigned_to = '0' AND ticket_status = 'open' AND company_id = $session_company_id;");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = $row['total_tickets_unassigned'];
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli,"SELECT COUNT(`ticket_id`) AS total_tickets_assigned FROM `tickets` WHERE ticket_assigned_to = '$user_id' AND ticket_status = 'open' AND company_id = $session_company_id;");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$total_tickets_assigned = $row['total_tickets_assigned'];
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?>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-tags"></i> Tickets</h3>
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-tags"></i> <strong>TICKETS: </strong>
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<small><a href="?<?php echo $url_query_strings_sb; ?>&status=%"><?php echo number_format($total_tickets); ?> Total </a>|
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<a href="?<?php echo $url_query_strings_sb; ?>&status=Open"><?php echo number_format($total_tickets_open); ?> Open </a>|
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<a href="?<?php echo $url_query_strings_sb; ?>&status=Closed"> <?php echo number_format($total_tickets_closed); ?> Closed</a></small></h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal"><i class="fas fa-fw fa-plus"></i> New Ticket</button>
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</div>
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</div></div>
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</div>
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<div class="card-body">
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<form class="mb-4" autocomplete="off">
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<input type="hidden" name="status" value="<?php echo $status; ?>">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if(isset($q)){echo stripslashes($q);} ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group float-right">
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<a href="?<?php echo $url_query_strings_sb; ?>&status=%" class="btn <?php if($status == '%'){ echo 'btn-primary'; }else{ echo 'btn-default'; } ?>">All Tickets</a>
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<a href="?<?php echo $url_query_strings_sb; ?>&status=Open" class="btn <?php if($status == 'Open'){ echo 'btn-primary'; }else{ echo 'btn-default'; } ?>">Open Tickets</a>
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<a href="?<?php echo $url_query_strings_sb; ?>&status=Closed" class="btn <?php if($status == 'Closed'){ echo 'btn-primary'; }else{ echo 'btn-default'; } ?>">Closed Tickets</a>
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<div class="btn-group float-right">
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<button class="btn btn-lg btn-outline-dark dropdown-toggle" type="button" id="dropdownMenuButton" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">
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<i class="fa fa-fw fa-envelope"></i> My Tickets | <strong> <?php echo number_format($total_tickets_assigned); ?></strong>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item " href="#"> <strong> <?php echo number_format($total_tickets_assigned); ?></strong> | Unanswered</a>
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<a class="dropdown-item " href="#"> <strong> <?php echo number_format($total_tickets_assigned); ?></strong> | Answered</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item " href="#">Closed by me</a>
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</div>
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<a href="#" class="btn btn-lg btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i> Unassigned Tickets | <strong> <?php echo number_format($total_tickets_unassigned); ?></strong></a>
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<a href="#" class="btn btn-lg btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>
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</div>
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</div>
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</div>
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</div>
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<div class="collapse mt-3 <?php if(!empty($_GET['dtf'])){ echo "show"; } ?>" id="advancedFilter">
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<div class="row">
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<div class="col-md-2">
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