Merge pull request #1 from twetech/scheduled-tickets

Scheduled tickets

calendar_events.php

@@ -25,6 +25,7 @@ require_once "calendar_event_add_modal.php";
 
 require_once "calendar_add_modal.php";
 
+
 //loop through IDs and create a modal for each
 $sql = mysqli_query($mysqli, "SELECT * FROM events LEFT JOIN calendars ON event_calendar_id = calendar_id");
 while ($row = mysqli_fetch_array($sql)) {
@@ -123,6 +124,16 @@ while ($row = mysqli_fetch_array($sql)) {
 
                 }
 
+                //Tickets Scheduled
+                $sql = mysqli_query($mysqli, "SELECT * FROM clients LEFT JOIN tickets ON client_id = ticket_client_id WHERE ticket_schedule IS NOT NULL");
+                while ($row = mysqli_fetch_array($sql)) {
+                    $event_id = intval($row['ticket_id']);
+                    $event_title = json_encode($row['ticket_prefix'] . $row['ticket_number'] . " " . $row['ticket_subject']);
+                    $event_start = json_encode($row['ticket_schedule']);
+
+                    echo "{ id: $event_id, title: $event_title, start: $event_start, color: 'red', url: 'ticket.php?ticket_id=$event_id' },";
+                }
+
                 //Vendors Added Created
                 $sql = mysqli_query($mysqli, "SELECT * FROM clients LEFT JOIN vendors ON client_id = vendor_client_id WHERE vendor_template = 0");
                 while ($row = mysqli_fetch_array($sql)) {

database_updates.php

@@ -1559,6 +1559,8 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
         mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.0.2'");
     }
 
+
+        
     if (CURRENT_DATABASE_VERSION == '1.0.2') {
         //Insert queries here required to update to DB version 1.0.3
         mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_stripe_expense_vendor` INT(11) NOT NULL DEFAULT 0 AFTER `config_stripe_account`");
@@ -1575,10 +1577,12 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
     // Please add this same comment block to the bottom of this file, and update the version number.
     // Uncomment Below Lines, to add additional database updates
     //
-    // if (CURRENT_DATABASE_VERSION == '1.0.3') {
-    //     // Insert queries here required to update to DB version 1.0.4
+
+    if (CURRENT_DATABASE_VERSION == '1.0.3') {
+        //Insert queries here required to update to DB version 1.0.4
+        mysqli_query($mysqli, "ALTER TABLE `tickets` ADD `ticket_schedule` DATETIME DEFAULT NULL AFTER `ticket_billable`");
     //     // Then, update the database to the next sequential version
-    //     mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.0.4'");
+        mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.0.4'");
     // }
 
 } else {

db.sql

@@ -1569,6 +1569,7 @@ CREATE TABLE `tickets` (
   `ticket_priority` varchar(200) DEFAULT NULL,
   `ticket_status` varchar(200) NOT NULL,
   `ticket_billable` tinyint(1) NOT NULL DEFAULT 0,
+  `ticket_schedule` DATETIME DEFAULT NULL,
   `ticket_vendor_ticket_number` varchar(255) DEFAULT NULL,
   `ticket_feedback` varchar(200) DEFAULT NULL,
   `ticket_created_at` datetime NOT NULL DEFAULT current_timestamp(),

js/scheduled_tickets_edit_modal.js

@@ -15,7 +15,7 @@ function populateScheduledTicketEditModal(client_id, ticket_id) {
             const assets = response.assets;
 
             // Populate the scheduled ticket modal fields
-            document.getElementById("editHeader").innerText = " Edit Scheduled ticket: " + ticket.scheduled_ticket_subject;
+            document.getElementById("editHeader").innerText = " Edit Recurring ticket: " + ticket.scheduled_ticket_subject;
             document.getElementById("editTicketId").value = ticket_id;
             document.getElementById("editClientId").value = client_id;
             document.getElementById("editTicketSubject").value = ticket.scheduled_ticket_subject;

post/ticket.php

@@ -1491,4 +1491,82 @@ if(isset($_POST['set_billable_status'])) {
 
     header("Location: " . $_SERVER["HTTP_REFERER"]);
 
+}
+
+if (isset($_POST['edit_ticket_schedule'])) {
+
+    validateTechRole();
+
+    $ticket_id = intval($_POST['ticket_id']);
+    $schedule = sanitizeInput($_POST['scheduled_date_time']);
+    $ticket_link = "ticket.php?ticket_id=$ticket_id";
+    $full_ticket_url = "https://$config_base_url/portal/ticket.php?ticket_id=$ticket_id";
+    $ticket_link_html = "<a href=\"$full_ticket_url\">$ticket_link</a>";
+
+    mysqli_query($mysqli,
+    "UPDATE tickets SET
+    ticket_schedule = '$schedule',
+    ticket_status = 'Scheduled'
+    WHERE ticket_id = $ticket_id"
+    );
+
+
+
+    //Send email to client and assigned user
+
+    $sql = mysqli_query($mysqli,"SELECT * FROM tickets 
+        LEFT JOIN clients ON ticket_client_id = client_id
+        LEFT JOIN contacts ON ticket_contact_id = contact_id
+        LEFT JOIN users ON ticket_assigned_to = user_id
+        WHERE ticket_id = $ticket_id
+    ");
+
+    $row = mysqli_fetch_array($sql);
+
+    $client_id = intval($row['ticket_client_id']);
+    $client_name = sanitizeInput($row['client_name']);
+    $contact_name = sanitizeInput($row['contact_name']);
+    $contact_email = sanitizeInput($row['contact_email']);
+    $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+    $ticket_number = intval($row['ticket_number']);
+    $ticket_subject = sanitizeInput($row['ticket_subject']);
+    
+    $data = [
+        [
+            'from' => $config_ticket_from_email,
+            'from_name' => $config_ticket_from_name,
+            'recipient' => $contact_email,
+            'recipient_name' => $contact_name,
+            'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
+            'body' => "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
+        ],
+        [
+            'from' => $config_ticket_from_email,
+            'from_name' => $config_ticket_from_name,
+            'recipient' => $row['user_email'],
+            'recipient_name' => $row['user_first_name'] . ' ' . $row['user_last_name'],
+            'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
+            'body' => "Hello, " . $row['user_first_name'] . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
+        ]
+    ];
+    $response = addToMailQueue($mysqli, $data);
+
+
+    //Logging
+    mysqli_query(
+        $mysqli,
+        "INSERT INTO logs SET
+        log_type = 'Ticket',
+        log_action = 'Modify',
+        log_description = '$session_name modified ticket schedule',
+        log_ip = '$session_ip',
+        log_user_agent = '$session_user_agent',
+        log_user_id = $session_user_id,
+        log_entity_id = $ticket_id"
+        );
+
+    $_SESSION['alert_message'] = "Ticket schedule updated";
+
+    header("Location: " . $_SERVER["HTTP_REFERER"]);
+
 }

scheduled_ticket_add_modal.php

@@ -2,7 +2,7 @@
     <div class="modal-dialog modal-lg">
         <div class="modal-content bg-dark">
             <div class="modal-header">
-                <h5 class="modal-title"><i class="fa fa-fw fa-calendar-check mr-2"></i>New Scheduled Ticket</h5>
+                <h5 class="modal-title"><i class="fa fa-fw fa-calendar-check mr-2"></i>New Recurring Ticket</h5>
                 <button type="button" class="close text-white" data-dismiss="modal">
                     <span>&times;</span>
                 </button>

scheduled_tickets.php

@@ -25,11 +25,11 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
 
     <div class="card card-dark">
         <div class="card-header py-2">
-            <h3 class="card-title mt-2"><i class="fas fa-fw fa-calendar-check mr-2"></i>Scheduled Tickets</h3>
+            <h3 class="card-title mt-2"><i class="fas fa-fw fa-calendar-check mr-2"></i>Recurring Tickets</h3>
             <div class='card-tools'>
                 <div class="float-left">
                     <button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addScheduledTicketModal">
-                        <i class="fas fa-plus mr-2"></i>New Scheduled Ticket
+                        <i class="fas fa-plus mr-2"></i>New Recurring Ticket
                     </button>
                 </div>
             </div>

side_nav.php

@@ -31,17 +31,11 @@
 
                     <li class="nav-header mt-3">SUPPORT</li>
                     <li class="nav-item">
-                        <a href="tickets.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "tickets.php" || basename($_SERVER["PHP_SELF"]) == "ticket.php") { echo "active"; } ?>">
+                        <a href="tickets.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "tickets.php" || basename($_SERVER["PHP_SELF"]) == "ticket.php" || basename($_SERVER["PHP_SELF"]) == "scheduled_tickets.php") { echo "active"; } ?>">
                             <i class="nav-icon fas fa-life-ring"></i>
                             <p>Tickets</p>
                         </a>
                     </li>
-                    <li class="nav-item">
-                        <a href="scheduled_tickets.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "scheduled_tickets.php") { echo "active"; } ?>">
-                            <i class="nav-icon fas fa-calendar-check"></i>
-                            <p>Scheduled Tickets</p>
-                        </a>
-                    </li>
 
                 <?php } ?>
 
@@ -111,7 +105,7 @@
                     </li>
                     <li class="nav-item">
                         <a href="recurring_expenses.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "recurring_expenses.php") { echo "active"; } ?>">
-                            <i class="nav-icon fas fa-clock"></i>
+                            <i class="nav-icon fas fa-redo-alt"></i>
                             <p>Recurring Expenses</p>
                         </a>
                     </li>

ticket.php

@@ -58,6 +58,7 @@ if (isset($_GET['ticket_id'])) {
         $ticket_details = $purifier->purify($row['ticket_details']);
         $ticket_priority = nullable_htmlentities($row['ticket_priority']);
         $ticket_billable = intval($row['ticket_billable']);
+        $ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
 
         //Set Ticket Bage Color based of priority
         if ($ticket_priority == "High") {
@@ -314,7 +315,6 @@ if (isset($_GET['ticket_id'])) {
                                         <option <?php if ($ticket_status == "Pending-Client") {echo "selected";}?> >Pending-Client</option>
                                         <option <?php if ($ticket_status == "Pending-Vendor") {echo "selected";}?> >Pending-Vendor</option>
                                         <option <?php if ($ticket_status == "Pending-Shipment") {echo "selected";}?> >Pending-Shipment</option>
-                                        <option <?php if ($ticket_status == "Scheduled") {echo "selected";}?> >Scheduled</option>
                                         <?php if($config_ticket_autoclose) { ?>
                                             <option <?php if ($ticket_status == 'Auto Close') { echo "selected"; } ?> >Auto Close</option>
                                         <?php } ?>
@@ -322,6 +322,8 @@ if (isset($_GET['ticket_id'])) {
                                 </div>
                             </div>
 
+
+
                             <div class="custom-tt-horizontal-spacing"></div> <!-- Add custom class for smaller spacing -->
 
                             <!-- Time Tracking -->
@@ -642,15 +644,25 @@ if (isset($_GET['ticket_id'])) {
                         <div class="mt-1">
                             <i class="fa fa-fw fa-comment-dots text-secondary ml-1 mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
                         </div>
-                    <?php } ?>
+                    <?php }
 
-                    <?php if (!empty($ticket_total_reply_time)) { ?>
+                    if (!empty($ticket_scheduled_for)) { ?>
+                        <div class="mt-1">
+                            <i class="fa fa-fw fa-calendar-check text-secondary ml-1 mr-2"></i>Scheduled for: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"><?php echo $ticket_scheduled_for; ?></a>
+                        </div>
+                    <?php } else { ?>
+                        <div class="mt-1">
+                            <i class="fa fa-fw fa-calendar-check text-secondary ml-1 mr-2"></i>Scheduled for: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal">Add</a>
+                        </div>
+                    <?php }
+
+                    if (!empty($ticket_total_reply_time)) { ?>
                         <div class="mt-1">
                             <i class="far fa-fw fa-clock text-secondary ml-1 mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
                         </div>
-                    <?php } ?>
+                    <?php }
 
-                    <?php if ($config_module_enable_accounting) { ?>
+                    if ($config_module_enable_accounting) { ?>
                         <div class="mt-1">
                             <i class="fa fa-fw fa-dollar-sign text-secondary ml-1 mr-2"></i>Billable:
                             <a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
@@ -874,6 +886,8 @@ if (isset($_GET['ticket_id'])) {
 
         require_once "ticket_change_client_modal.php";
 
+        require_once "ticket_edit_schedule_modal.php";
+
         require_once "ticket_merge_modal.php";
 
         if ($config_module_enable_accounting) {
@@ -885,9 +899,16 @@ if (isset($_GET['ticket_id'])) {
 
 }
 
+
+
 require_once "footer.php";
 
-?> <script src="js/show_modals.js"></script> <?php
+?> 
+
+
+
+
+<script src="js/show_modals.js"></script> <?php
 
 if ($ticket_status !== "Closed") { ?>
     <!-- Ticket Time Tracking JS -->

ticket_edit_schedule_modal.php

@@ -0,0 +1,40 @@
+<div class="modal" id="editTicketScheduleModal" tabindex="-1">
+    <div class="modal-dialog">
+        <div class="modal-content bg-dark">
+            <div class="modal-header">
+                <h5 class="modal-title">
+                    <i class="fa fa-fw fa-user mr-2"></i>
+                    Edit Scheduled Time for <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong>
+                </h5>
+                <button type="button" class="close text-white" data-dismiss="modal">
+                    <span>&times;</span>
+                </button>
+            </div>
+            <form action="post.php" method="post" autocomplete="off">
+                <div class="modal-body bg-white">
+                    <input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
+                    <div class="form-group">
+                        <label>Scheduled Date and Time</label>
+                        <?php if (!$ticket_scheduled_for) { ?>
+                        <input type="datetime-local" class="form-control" name="scheduled_date_time"
+                            placeholder="Scheduled Date & Time">
+                        <?php } else { ?>
+                        <input type="datetime-local" class="form-control" name="scheduled_date_time"
+                            value="<?php echo $ticket_scheduled_for; ?>">
+                        <?php } ?>
+
+                    </div>
+                </div>
+
+                <div class="modal-footer bg-white">
+                    <button type="submit" name="edit_ticket_schedule" class="btn btn-primary text-bold"><i
+                            class="fa fa-check mr-2"></i>Save</button>
+                    <button type="button" class="btn btn-light" data-dismiss="modal"><i
+                            class="fa fa-times mr-2"></i>Cancel</button>
+                </div>
+
+            </form>
+
+        </div>
+    </div>
+</div>

tickets.php

@@ -77,6 +77,11 @@ $sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS to
 $row = mysqli_fetch_array($sql_total_tickets_closed);
 $total_tickets_closed = intval($row['total_tickets_closed']);
 
+//Get Total Scheduled tickets
+$sql_total_scheduled_tickets = mysqli_query($mysqli, "SELECT COUNT(scheduled_ticket_id) AS total_scheduled_tickets FROM scheduled_tickets");
+$row = mysqli_fetch_array($sql_total_scheduled_tickets);
+$total_scheduled_tickets = intval($row['total_scheduled_tickets']);
+
 //Get Unassigned tickets
 $sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'");
 $row = mysqli_fetch_array($sql_total_tickets_unassigned);
@@ -134,6 +139,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
                         <a href="?assigned=unassigned" class="btn btn-outline-danger">
                             <i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
                         </a>
+
+                        <a href="scheduled_tickets.php" class="btn btn-outline-info">
+                            <i class="fa fa-fw fa-redo-alt mr-2"></i>Recurring Tickets | <strong> <?php echo $total_scheduled_tickets; ?></strong>
+                        </a>
                         
                         <div class="dropdown ml-2" id="bulkActionButton" hidden>
                             <button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">