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DB Stucture Update: Added Ticket History Table to keep track of ticket events such as priority changes, ticket status, assignment, task completion etc

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johnnyq
2024-11-04 12:21:47 -05:00
parent 5211ba73d5
commit 23cc47f8f5
3 changed files with 36 additions and 5 deletions
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19
db.sql
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@@ -1793,6 +1793,23 @@ CREATE TABLE `ticket_attachments` (
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_history`
--
DROP TABLE IF EXISTS `ticket_history`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `ticket_history` (
`ticket_history_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_history_status` varchar(200) NOT NULL,
`ticket_history_description` varchar(255) NOT NULL,
`ticket_history_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`ticket_history_ticket_id` int(11) NOT NULL,
PRIMARY KEY (`ticket_history_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_replies`
--
@@ -2149,4 +2166,4 @@ CREATE TABLE `vendors` (
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
/*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
-- Dump completed on 2024-10-30 18:39:35
-- Dump completed on 2024-11-04 12:20:25