Guest ticket feedback now shows friendly ticket prefix & number

CHANGELOG.md

@@ -8,6 +8,7 @@ All notable changes to ITFlow will be documented in this file.
 - Debug now shows the current git branch
 - Individual POST handler logic pages can no longer be accessed directly
 - Auto-acknowledgement email for email parsed tickets now contains guest link
+- Guest ticket feedback now shows friendly ticket prefix & number, rather than just the ID
 - Bugfix: Ticket edit modal not showing multi-client/no-client projects
 - Bugfix: Asset interface losing DHCP setting
 - Bugfix: Editing / creating recurring expenses results in error 500 due to incorrect var name

guest_post.php

@@ -183,9 +183,14 @@ if (isset($_GET['add_ticket_feedback'], $_GET['url_key'])) {
     if (mysqli_num_rows($sql) == 1) {
         // Add feedback
         mysqli_query($mysqli, "UPDATE tickets SET ticket_feedback = '$feedback' WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
+
         // Notify on bad feedback
         if ($feedback == "Bad") {
-            appNotify("Feedback", "Guest rated ticket ID $ticket_id as bad", "ticket.php?ticket_id=$ticket_id");
+            $ticket_details = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number FROM tickets WHERE ticket_id = $ticket_id LIMIT 1"));
+            $ticket_prefix = sanitizeInput($ticket_details['ticket_prefix']);
+            $ticket_number = intval($ticket_details['ticket_number']);
+
+            appNotify("Feedback", "Guest rated ticket number $ticket_prefix$ticket_number (ID: $ticket_id) as bad", "ticket.php?ticket_id=$ticket_id");
         }
 
         $_SESSION['alert_message'] = "Feedback recorded - thank you";