mirror of https://github.com/itflow-org/itflow
Ticket
- Move ticket metadata/details into their own card (source, category, time, closure details, etc) - Start adding support for ticket_quote
This commit is contained in:
Marcus Hill
parent
bd31513e5d
commit
2ca50776ec
213
ticket.php
213
ticket.php
|
|
@ -34,6 +34,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
LEFT JOIN asset_interfaces ON interface_asset_id = asset_id AND interface_primary = 1
|
||||
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
|
||||
LEFT JOIN projects ON ticket_project_id = project_id
|
||||
LEFT JOIN quotes ON ticket_quote_id = quote_id
|
||||
LEFT JOIN invoices ON ticket_invoice_id = invoice_id
|
||||
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
|
||||
LEFT JOIN categories ON ticket_category = category_id
|
||||
|
|
@ -104,13 +105,15 @@ if (isset($_GET['ticket_id'])) {
|
|||
$ticket_updated_at_ago = timeAgo($row['ticket_updated_at']);
|
||||
$ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
|
||||
$ticket_resolved_at_ago = timeAgo($row['ticket_resolved_at']);
|
||||
$ticket_resolved_date = date('Y-m-d', strtotime($ticket_resolved_at));
|
||||
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
|
||||
$ticket_closed_at_ago = timeAgo($row['ticket_closed_at']);
|
||||
$ticket_closed_date = date('Y-m-d', strtotime($ticket_closed_at));
|
||||
$ticket_closed_by = intval($row['ticket_closed_by']);
|
||||
|
||||
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
||||
if (empty($ticket_assigned_to)) {
|
||||
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
|
||||
$ticket_assigned_to_display = "<span class='text-danger text-bold'>Not Assigned</span>";
|
||||
} else {
|
||||
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
|
|
@ -163,6 +166,11 @@ if (isset($_GET['ticket_id'])) {
|
|||
$location_zip = nullable_htmlentities($row['location_zip']);
|
||||
$location_phone = formatPhoneNumber($row['location_phone']);
|
||||
|
||||
$quote_id = intval($row['ticket_quote_id']);
|
||||
$quote_prefix = nullable_htmlentities($row['quote_prefix']);
|
||||
$quote_number = intval($row['quote_number']);
|
||||
$quote_created_at = nullable_htmlentities($row['quote_created_at']);
|
||||
|
||||
$invoice_id = intval($row['ticket_invoice_id']);
|
||||
$invoice_prefix = nullable_htmlentities($row['invoice_prefix']);
|
||||
$invoice_number = intval($row['invoice_number']);
|
||||
|
|
@ -181,7 +189,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
$row = mysqli_fetch_array($sql_project_manager);
|
||||
$project_manager_name = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
|
||||
|
||||
if ($contact_id) {
|
||||
//Get Contact Ticket Stats
|
||||
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
|
||||
|
|
@ -472,39 +480,12 @@ if (isset($_GET['ticket_id'])) {
|
|||
<div class="row">
|
||||
<div class="col-sm-4">
|
||||
<h5><?php echo $client_name; ?></h5>
|
||||
<div title="<?php echo $ticket_created_at; ?>">
|
||||
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><?php echo $ticket_created_at_ago; ?>
|
||||
</div>
|
||||
<div class="mt-1" title="<?php echo $ticket_updated_at; ?>">
|
||||
<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong>
|
||||
</div>
|
||||
|
||||
<!-- Ticket closure info -->
|
||||
<?php
|
||||
if (!empty($ticket_closed_at)) {
|
||||
|
||||
$ticket_closed_by_display = 'User';
|
||||
if (!empty($ticket_closed_by)) {
|
||||
$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
|
||||
$row = mysqli_fetch_array($sql_closed_by);
|
||||
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-user text-secondary mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
|
||||
</div>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-clock text-secondary mr-2"></i>Closed at: <?php echo $ticket_closed_at; ?>
|
||||
</div>
|
||||
<div class="mt-1">
|
||||
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
||||
</div>
|
||||
<?php if($ticket_feedback) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
<?php } else { ?>
|
||||
<!-- Ticket assign (disable if closed -->
|
||||
<?php if (empty($ticket_closed_at)) { ?>
|
||||
<div class="mt-1">
|
||||
<a href="#"
|
||||
data-toggle = "ajax-modal"
|
||||
|
|
@ -513,8 +494,13 @@ if (isset($_GET['ticket_id'])) {
|
|||
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
||||
</a>
|
||||
</div>
|
||||
<?php } else { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
<!-- END Ticket closure info -->
|
||||
<!-- End ticket assign -->
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-sm-4">
|
||||
|
|
@ -530,21 +516,29 @@ if (isset($_GET['ticket_id'])) {
|
|||
<?php echo $ticket_priority_display; ?>
|
||||
</a>
|
||||
</div>
|
||||
<?php
|
||||
// Ticket scheduling
|
||||
if (empty ($ticket_closed_at)) { ?>
|
||||
|
||||
<!-- Ticket scheduling -->
|
||||
<?php if (empty ($ticket_closed_at)) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?php echo $ticket_scheduled_wording ?> </a>
|
||||
</div>
|
||||
<?php }
|
||||
<?php } ?>
|
||||
<!-- End ticket scheduling -->
|
||||
|
||||
// Billable
|
||||
if ($config_module_enable_accounting) { ?>
|
||||
<?php if ($invoice_id && lookupUserPermission("module_sales") >= 1) { ?>
|
||||
<!-- Billable -->
|
||||
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 1) { ?>
|
||||
|
||||
<?php if ($quote_id) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Invoiced: <?php echo "$invoice_prefix$invoice_number"; ?>
|
||||
<i class="fa fa-fw fa-comment-dollar text-secondary mr-2"></i>Quoted: <a href="quote.php?quote_id=<?php echo $quote_id ?>"><?php echo "$quote_prefix$quote_number"; ?></a>
|
||||
</div>
|
||||
<?php } elseif (lookupUserPermission("module_sales") >= 1) { ?>
|
||||
<?php } ?>
|
||||
|
||||
<?php if ($invoice_id) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Invoiced: <a href="invoices.php?invoice_id=<?php echo $invoice_id ?>"><?php echo "$invoice_prefix$invoice_number"; ?></a>
|
||||
</div>
|
||||
<?php } else { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is
|
||||
<a href="#"
|
||||
|
|
@ -561,38 +555,22 @@ if (isset($_GET['ticket_id'])) {
|
|||
?>
|
||||
</a>
|
||||
</div>
|
||||
<?php } // End if Invoice ?>
|
||||
<?php } // End If Accounting mod enabled ?>
|
||||
<?php } ?>
|
||||
|
||||
<?php } ?>
|
||||
<!-- End billable options -->
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-sm-4">
|
||||
<?php if ($task_count) { ?>
|
||||
Tasks Completed<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
|
||||
Tasks Completed
|
||||
<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
|
||||
<div class="progress mt-2" style="height: 20px;">
|
||||
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<?php
|
||||
// Time tracking
|
||||
if ($ticket_total_reply_time) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-clock text-secondary mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<?php if ($ticket_collaborators) { ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-users mr-2 text-secondary"></i><?php echo $ticket_collaborators; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<?php if ($ticket_category > 0) { ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><?php echo $ticket_category_display; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<div class="mt-2">
|
||||
<span class="text-info" id="ticket_collision_viewing"></span>
|
||||
</div>
|
||||
|
|
@ -660,7 +638,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<textarea
|
||||
<textarea
|
||||
class="form-control tinymceTicket<?php if ($config_ai_enable) { echo "AI"; } ?>" name="ticket_reply"
|
||||
placeholder="Type a response">
|
||||
<?php echo nl2br(getFieldById('user_settings',$session_user_id,'user_config_signature','html')); ?>
|
||||
|
|
@ -817,7 +795,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
data-ajax-id = "<?php echo $ticket_reply_id; ?>"
|
||||
>
|
||||
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
|
||||
</a>
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
|
||||
<i class="fas fa-fw fa-archive mr-2"></i>Archive
|
||||
|
|
@ -862,6 +840,99 @@ if (isset($_GET['ticket_id'])) {
|
|||
|
||||
<div class="col-md-3">
|
||||
|
||||
<!-- Ticket details right card -->
|
||||
<div class="card">
|
||||
<div class="card-header py-2">
|
||||
<a href="#" data-toggle="collapse" data-target="#ticketDetailsCard" style="text-decoration: none; color: inherit;"><h5 class="card-title"><i class="fas fa-fw fa-life-ring mr-2 mt-2"></i>Ticket Details</h5></a>
|
||||
<div class="card-tools">
|
||||
<a class="fa fa-chevron-down" href="#" data-toggle="collapse" data-target="#ticketDetailsCard"></a>
|
||||
</div>
|
||||
</div>
|
||||
<div class="card-body collapse <?php echo !empty($ticket_resolved_at) ? 'show' : ''; ?>" id="ticketDetailsCard">
|
||||
|
||||
<!-- Created -->
|
||||
<div title="<?php echo $ticket_created_at; ?>">
|
||||
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><strong>Created: </strong><?php echo "$ticket_date ($ticket_created_at_ago)"; ?>
|
||||
</div>
|
||||
|
||||
<!-- Created by -->
|
||||
<?php if (!empty($ticket_created_by)) {
|
||||
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by"));
|
||||
$ticket_created_by_display = nullable_htmlentities($row['user_name']);
|
||||
?>
|
||||
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-user text-secondary mr-2"></i><strong>Created by: </strong><?php echo $ticket_created_by_display; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Source -->
|
||||
<?php if (!empty($ticket_source)) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-question-circle text-secondary mr-2"></i><strong>Source: </strong><?php echo $ticket_source; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Category -->
|
||||
<?php if ($ticket_category > 0) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><strong>Category: </strong><?php echo $ticket_category_display; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Time tracking -->
|
||||
<?php if ($ticket_total_reply_time) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-clock text-secondary mr-2"></i><strong>Time worked: </strong><?php echo $ticket_total_reply_time; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Internal collaborators -->
|
||||
<?php if ($ticket_collaborators) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fas fa-fw fa-users mr-2 text-secondary"></i><strong>Collaborators: </strong><?php echo $ticket_collaborators; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Resolved -->
|
||||
<?php if (!empty($ticket_resolved_at)) { ?>
|
||||
<hr>
|
||||
<div class="mt-1" title="<?php echo $ticket_resolved_at; ?>">
|
||||
<i class="fa fa-fw fa-check text-secondary mr-2"></i><strong>Resolved: </strong><?php echo "$ticket_resolved_date ($ticket_resolved_at_ago)"; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Ticket closure info -->
|
||||
<?php if (!empty($ticket_closed_at)) {
|
||||
|
||||
$ticket_closed_by_display = 'User';
|
||||
if (!empty($ticket_closed_by)) {
|
||||
$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
|
||||
$row = mysqli_fetch_array($sql_closed_by);
|
||||
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-user text-secondary mr-2"></i><strong>Closed by: </strong><?php echo ucwords($ticket_closed_by_display); ?>
|
||||
</div>
|
||||
|
||||
<div class="mt-1" title="<?php echo $ticket_closed_at; ?>">
|
||||
<i class="fa fa-fw fa-clock text-secondary mr-2"></i><strong>Closed: </strong><?php echo "$ticket_closed_date ($ticket_closed_at_ago)"; ?>
|
||||
</div>
|
||||
|
||||
<?php if ($ticket_feedback) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i><strong>Feedback: </strong><?php echo $ticket_feedback; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<?php } ?>
|
||||
<!-- END Ticket closure info -->
|
||||
|
||||
</div>
|
||||
</div>
|
||||
<!-- End details card -->
|
||||
|
||||
<!-- Contact card -->
|
||||
<?php if ($contact_id) { ?>
|
||||
<div class="card">
|
||||
|
|
@ -876,7 +947,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
|
||||
|
||||
<div>
|
||||
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" data-toggle="ajax-modal"
|
||||
data-modal-size="lg"
|
||||
|
|
@ -987,11 +1058,11 @@ if (isset($_GET['ticket_id'])) {
|
|||
<div class="float-right">
|
||||
|
||||
<div class="btn-group">
|
||||
|
||||
|
||||
<button class="btn btn-sm btn-link drag-handle"><i class="fas fa-bars text-muted mr-1"></i></button>
|
||||
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
|
||||
|
||||
<div class="dropdown dropleft text-center">
|
||||
<button class="btn btn-light text-secondary btn-sm" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-ellipsis-v"></i>
|
||||
|
|
@ -1015,7 +1086,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</a>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
<?php } ?>
|
||||
</div>
|
||||
</div>
|
||||
|
|
@ -1115,7 +1186,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
<?php
|
||||
|
||||
}
|
||||
?>
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
<?php } // End if asset_id ?>
|
||||
|
|
|
|||
Loading…
Reference in New Issue