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Add email notification for tickets raised via email

This commit is contained in:
Marcus Hill 2022-12-18 11:42:59 +00:00
parent 7ea8f106f2
commit 2e69160493
1 changed files with 44 additions and 0 deletions
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44
cron_ticket_email_parser.php
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@ -36,6 +36,12 @@ if (!function_exists('imap_open')) {
exit();
}
// Setup PHP Mailer
require("plugins/PHPMailer/src/PHPMailer.php");
require("plugins/PHPMailer/src/SMTP.php");
use PHPMailer\PHPMailer\PHPMailer;
use PHPMailer\PHPMailer\Exception;
// Prepare connection string with encryption (TLS/SSL/<blank>)
$imap_mailbox = "$config_imap_host:$config_imap_port/imap/$config_imap_encryption";
@ -139,6 +145,8 @@ if ($emails) {
// Check if we can match the sender to a pre-existing contact
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from' LIMIT 1");
$row = mysqli_fetch_array($any_contact_sql);
$contact_name = $row['contact_name'];
$contact_id = $row['contact_id'];
$contact_email = $row['contact_email'];
$client_id = $row['contact_client_id'];
@ -162,6 +170,42 @@ if ($emails) {
echo "Created new ticket.<br>";
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $from created ticket $subject via email', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
// Get company name & phone
$sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = $session_company_id");
$row = mysqli_fetch_array($sql);
$company_phone = formatPhoneNumber($row['company_phone']);
$session_company_name = $row['company_name'];
// E-mail client notification that ticket has been created
$mail = new PHPMailer(true);
try{
//Mail Server Settings
$mail->SMTPDebug = 0; // Enable verbose debug output
$mail->isSMTP(); // Set mailer to use SMTP
$mail->Host = $config_smtp_host; // Specify main and backup SMTP servers
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $config_smtp_username; // SMTP username
$mail->Password = $config_smtp_password; // SMTP password
$mail->SMTPSecure = $config_smtp_encryption; // Enable TLS encryption, `ssl` also accepted
$mail->Port = $config_smtp_port; // TCP port to connect to
//Recipients
$mail->setFrom($config_ticket_from_email, $config_ticket_from_name);
$mail->addAddress("$contact_email", "$contact_name"); // Add a recipient
// Content
$mail->isHTML(true); // Set email format to HTML
$mail->Subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$mail->Body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail->send();
}
catch(Exception $e){
echo "Message could not be sent. Mailer Error: {$mail->ErrorInfo}";
}
} else {
// Couldn't match this against a specific client contact -- do nothing for now