mirror of https://github.com/itflow-org/itflow
Tickets can not be categorized in bulk
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johnnyq
parent
1b8cd5630a
commit
33beae68e5
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@ -0,0 +1,42 @@
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<div class="modal" id="bulkEditCategoryTicketModal" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-layer-group mr-2"></i>Bulk Categorizing Selected Tickets:</strong></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Category</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
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</div>
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<select class="form-control select2" name="bulk_category">
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<option value="0">- Uncategorized -</option>
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<?php
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$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL");
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while ($row = mysqli_fetch_array($sql_categories)) {
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$category_id = intval($row['category_id']);
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$category_name = nullable_htmlentities($row['category_name']);
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?>
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<option value="<?php echo $category_id; ?>"><?php echo $category_name; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="bulk_edit_ticket_category" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Bulk Edit</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</div>
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</div>
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</div>
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@ -827,6 +827,54 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['bulk_edit_ticket_category'])) {
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enforceUserPermission('module_support', 2);
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// POST variables
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$category_id = intval($_POST['bulk_category']);
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// Assign Tech to Selected Tickets
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if (isset($_POST['ticket_ids'])) {
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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foreach ($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, category_name, ticket_client_id FROM tickets LEFT JOIN categories ON ticket_category = category_id WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$previous_ticket_category_name = sanitizeInput($row['category_name']);
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$client_id = intval($row['ticket_client_id']);
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// Get Category Name
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$sql = mysqli_query($mysqli, "SELECT category_name FROM categories WHERE category_id = $category_id");
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$row = mysqli_fetch_array($sql);
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$category_name = sanitizeInput($row['category_name']);
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// Update ticket
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mysqli_query($mysqli, "UPDATE tickets SET ticket_category = '$category_id' WHERE ticket_id = $ticket_id");
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// Logging
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logAction("Ticket", "Edit", "$session_name updated the category on ticket $ticket_prefix$ticket_number - $ticket_subject from $previous_category_name to $category_name", $client_id, $ticket_id);
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customAction('ticket_update', $ticket_id);
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} // End For Each Ticket ID Loop
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// Logging
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logAction("Ticket", " Bulk Edit", "$session_name updated the category to $category_name on $ticket_count");
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$_SESSION['alert_message'] = "Category set to $category_name for <strong>$ticket_count</strong> Tickets";
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}
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['bulk_merge_tickets'])) {
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enforceUserPermission('module_support', 2);
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@ -229,6 +229,10 @@ $sql_categories = mysqli_query(
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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@ -398,5 +402,4 @@ if (isset($_GET["view"])) {
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<?php
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require_once "modals/ticket_add_modal.php";
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require_once "includes/footer.php";
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@ -269,6 +269,7 @@
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</table>
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</div>
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<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_category_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
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@ -278,6 +278,7 @@
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</table>
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</div>
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<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_category_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
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