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Tickets can not be categorized in bulk

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johnnyq
2025-02-12 19:48:16 -05:00
parent 1b8cd5630a
commit 33beae68e5
5 changed files with 96 additions and 1 deletions
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48
post/user/ticket.php
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@@ -827,6 +827,54 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_edit_ticket_category'])) {
enforceUserPermission('module_support', 2);
// POST variables
$category_id = intval($_POST['bulk_category']);
// Assign Tech to Selected Tickets
if (isset($_POST['ticket_ids'])) {
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, category_name, ticket_client_id FROM tickets LEFT JOIN categories ON ticket_category = category_id WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$previous_ticket_category_name = sanitizeInput($row['category_name']);
$client_id = intval($row['ticket_client_id']);
// Get Category Name
$sql = mysqli_query($mysqli, "SELECT category_name FROM categories WHERE category_id = $category_id");
$row = mysqli_fetch_array($sql);
$category_name = sanitizeInput($row['category_name']);
// Update ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_category = '$category_id' WHERE ticket_id = $ticket_id");
// Logging
logAction("Ticket", "Edit", "$session_name updated the category on ticket $ticket_prefix$ticket_number - $ticket_subject from $previous_category_name to $category_name", $client_id, $ticket_id);
customAction('ticket_update', $ticket_id);
} // End For Each Ticket ID Loop
// Logging
logAction("Ticket", " Bulk Edit", "$session_name updated the category to $category_name on $ticket_count");
$_SESSION['alert_message'] = "Category set to $category_name for <strong>$ticket_count</strong> Tickets";
}
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_merge_tickets'])) {
enforceUserPermission('module_support', 2);