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itflow
mirror of https://github.com/itflow-org/itflow
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Merge branch 'master' of github.com:itflow-org/itflow

This commit is contained in:
johnnyq 2024-03-30 14:59:08 -04:00
parent e177dae237 e2f825e5c1
commit 349a276de2
21 changed files with 279 additions and 215 deletions
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3
README.md
View File

@ -134,8 +134,7 @@ See the [forum](https://forum.itflow.org/d/11-road-map) and the [open issues](ht
## Support & Contributions
### Forum
For help using ITFlow, feature requests, and general ideas / discussions please use the community [forum](https://forum.itflow.org).
For bugs, please raise an [issue](https://github.com/itflow-org/itflow/issues).
For help using ITFlow, bugs, feature requests, and general ideas / discussions please use the community [forum](https://forum.itflow.org).
### Contributing
If you want to improve ITFlow, feel free to fork the repo and create a pull request, but make sure to discuss significant changes or new features with fellow contributors on the forum first. This helps ensure that your contributions are aligned with project goals, and saves time for everyone. All contributions should follow our [code standards](https://docs.itflow.org/code_standards).

31
client_tickets.php
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@ -7,15 +7,13 @@ $order = "DESC";
require_once "inc_all_client.php";
if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NULL";
}
if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
@ -40,6 +38,7 @@ $sql = mysqli_query(
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_client_id = $client_id
AND $ticket_status_snippet
AND $ticket_billable_snippet
@ -50,12 +49,12 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
@ -142,14 +141,16 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_number = nullable_htmlentities($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@ -159,8 +160,6 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$ticket_status_color = getTicketStatusColor($ticket_status);
if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
@ -173,7 +172,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@ -181,7 +180,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
$project_id = intval($row['ticket_project_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
@ -261,7 +260,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<!-- Ticket Status -->
<td>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name; ?></span>
</td>
<!-- Ticket Assigned agent -->
@ -286,7 +285,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== "Closed") {
if (empty($ticket_closed_at)) {
require "ticket_assign_modal.php";

18
cron.php
View File

@ -225,9 +225,7 @@ foreach ($warranty_alert_array as $day) {
// Notify of New Tickets
// Get Ticket Pending Assignment
$sql_tickets_pending_assignment = mysqli_query($mysqli,"SELECT ticket_id FROM tickets
WHERE ticket_status = 'New'"
);
$sql_tickets_pending_assignment = mysqli_query($mysqli,"SELECT ticket_id FROM tickets WHERE ticket_status = 1");
$tickets_pending_assignment = mysqli_num_rows($sql_tickets_pending_assignment);
@ -258,9 +256,9 @@ if (mysqli_num_rows($sql_scheduled_tickets) > 0) {
$contact_id = intval($row['scheduled_ticket_contact_id']);
$asset_id = intval($row['scheduled_ticket_asset_id']);
$ticket_status = 'New'; // Default
$ticket_status = 1; // Default
if ($assigned_id > 0) {
$ticket_status = 'Open'; // Set to open if we've auto-assigned an agent
$ticket_status = 2; // Set to open if we've auto-assigned an agent
}
// Assign this new ticket the next ticket number
@ -381,7 +379,7 @@ if ($config_ticket_autoclose == 1) {
$sql_tickets_to_chase = mysqli_query(
$mysqli,
"SELECT * FROM tickets
WHERE ticket_status = 'Auto Close'
WHERE ticket_status = 4
AND ticket_updated_at < NOW() - INTERVAL $config_ticket_autoclose_hours HOUR"
);
@ -395,7 +393,7 @@ if ($config_ticket_autoclose == 1) {
$ticket_assigned_to = sanitizeInput($row['ticket_assigned_to']);
$client_id = intval($row['ticket_client_id']);
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_closed_at = NOW(), ticket_closed_by = $ticket_assigned_to WHERE ticket_id = $ticket_id");
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $ticket_assigned_to WHERE ticket_id = $ticket_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_prefix$ticket_number auto closed', log_entity_id = $ticket_id");
@ -410,7 +408,7 @@ if ($config_ticket_autoclose == 1) {
"SELECT contact_name, contact_email, ticket_id, ticket_prefix, ticket_number, ticket_subject, ticket_status, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_status = 'Auto Close'
WHERE ticket_status = 4
AND ticket_updated_at < NOW() - INTERVAL 48 HOUR"
);
@ -422,7 +420,7 @@ if ($config_ticket_autoclose == 1) {
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status = sanitizeInput( getTicketStatusName($row['ticket_status']));
$client_id = intval($row['ticket_client_id']);
$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply FROM ticket_replies WHERE ticket_reply_type = 'Public' AND ticket_reply_ticket_id = $ticket_id ORDER BY ticket_reply_created_at DESC LIMIT 1");
@ -431,7 +429,7 @@ if ($config_ticket_autoclose == 1) {
$subject = "Ticket pending closure - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>This is an automatic friendly reminder that your ticket regarding \"$ticket_subject\" will be closed, unless you respond.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>If your issue is resolved, you can ignore this email - the ticket will automatically close. If you need further assistance, please respond to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>This is an automatic friendly reminder that your ticket regarding \"$ticket_subject\" will be closed, unless you respond.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>If your issue is resolved, you can ignore this email - the ticket will automatically close. If you need further assistance, please respond to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status <br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data = [
[

6
cron_ticket_email_parser.php
View File

@ -122,7 +122,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$message = nl2br($message);
$message = mysqli_escape_string($mysqli, "<i>Email from: $contact_email at $date:-</i> <br><br>$message");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'New', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Logging
@ -243,7 +243,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$client_name = sanitizeInput($row['client_name']);
// Check ticket isn't closed - tickets can't be re-opened
if ($ticket_status == "Closed") {
if ($ticket_status == 5) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
$email_subject = "Action required: This ticket is already closed";
@ -360,7 +360,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
echo "Updated existing ticket.<br>";
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_client_id = $client_id");

23
dashboard.php
View File

@ -89,7 +89,7 @@ if ($user_config_dashboard_financial_enable == 1) {
//Define var so it doesnt throw errors in logs
$largest_income_month = 0;
//Get Total income
$sql_total_payments_to_invoices = mysqli_query($mysqli, "SELECT SUM(payment_amount) AS total_payments_to_invoices FROM payments WHERE YEAR(payment_date) = $year");
$row = mysqli_fetch_array($sql_total_payments_to_invoices);
@ -169,7 +169,7 @@ if ($user_config_dashboard_financial_enable == 1) {
if ($config_module_enable_ticketing && $config_module_enable_accounting) {
//Get Unbilled, closed tickets
$sql_unbilled_tickets = mysqli_query($mysqli, "SELECT COUNT('ticket_id') AS unbilled_tickets FROM tickets WHERE ticket_status = 'Closed' AND ticket_billable = 1 AND ticket_invoice_id = 0 AND YEAR(ticket_created_at) = $year");
$sql_unbilled_tickets = mysqli_query($mysqli, "SELECT COUNT('ticket_id') AS unbilled_tickets FROM tickets WHERE ticket_closed_at IS NOT NULL AND ticket_billable = 1 AND ticket_invoice_id = 0 AND YEAR(ticket_created_at) = $year");
$row = mysqli_fetch_array($sql_unbilled_tickets);
$unbilled_tickets = intval($row['unbilled_tickets']);
} else {
@ -772,13 +772,14 @@ if ($user_config_dashboard_technical_enable == 1) {
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status_id = intval($row['ticket_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@ -791,17 +792,7 @@ if ($user_config_dashboard_technical_enable == 1) {
$contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
if ($ticket_status == "New") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Open") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "On Hold") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
}
$ticket_status_color = getTicketStatusColor($ticket_status_id);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
@ -831,7 +822,7 @@ if ($user_config_dashboard_technical_enable == 1) {
</td>
<td><?php echo $contact_display; ?></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name; ?></span></td>
<td><?php echo $ticket_updated_at_display; ?></td>
</tr>

36
database_updates.php
View File

@ -1688,7 +1688,6 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
}
if (CURRENT_DATABASE_VERSION == '1.1.3') {
mysqli_query($mysqli, "ALTER TABLE `networks` ADD `network_subnet` VARCHAR(200) DEFAULT NULL AFTER `network`");
mysqli_query($mysqli, "ALTER TABLE `networks` ADD `network_primary_dns` VARCHAR(200) DEFAULT NULL AFTER `network_gateway`");
mysqli_query($mysqli, "ALTER TABLE `networks` ADD `network_secondary_dns` VARCHAR(200) DEFAULT NULL AFTER `network_primary_dns`");
@ -1747,10 +1746,39 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.5'");
}
// if (CURRENT_DATABASE_VERSION == '1.1.5') {
// // Insert queries here required to update to DB version 1.1.6
if (CURRENT_DATABASE_VERSION == '1.1.5') {
// Add new ticket_statuses table
mysqli_query($mysqli,
"CREATE TABLE `ticket_statuses` (
`ticket_status_id` INT(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` VARCHAR(200) NOT NULL,
`ticket_status_color` VARCHAR(200) NOT NULL,
`ticket_status_active` TINYINT(1) NOT NULL DEFAULT '1',
PRIMARY KEY (`ticket_status_id`)
)");
// Pre-seed default system/built-in ticket statuses
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = 'danger'"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = 'primary'"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = 'success'"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Auto Close', ticket_status_color = 'dark'"); // 4
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = 'dark'"); // 5
// Update existing tickets to use new values
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 1 WHERE ticket_status = 'New'"); // New
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_status = 'Open'"); // Open
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 3 WHERE ticket_status = 'On Hold'"); // On Hold
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4 WHERE ticket_status = 'Auto Close'"); // Auto Close
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5 WHERE ticket_closed_at IS NOT NULL"); // Closed
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.6'");
}
// if (CURRENT_DATABASE_VERSION == '1.1.6') {
// // Insert queries here required to update to DB version 1.1.7
// // Then, update the database to the next sequential version
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.6'");
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.7'");
// }
} else {

2
database_version.php
View File

@ -5,4 +5,4 @@
* It is used in conjunction with database_updates.php
*/
DEFINE("LATEST_DATABASE_VERSION", "1.1.5");
DEFINE("LATEST_DATABASE_VERSION", "1.1.6");

15
db.sql
View File

@ -1618,6 +1618,19 @@ CREATE TABLE `ticket_templates` (
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_statuses`
--
DROP TABLE IF EXISTS `ticket_statuses`;
CREATE TABLE IF NOT EXISTS `ticket_statuses` (
`ticket_status_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` varchar(200) NOT NULL,
`ticket_status_color` varchar(200) NOT NULL,
`ticket_status_active` TINYINT(1) NOT NULL DEFAULT '1',
PRIMARY KEY (`ticket_status_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
--
-- Table structure for table `ticket_views`
--
@ -1862,4 +1875,4 @@ CREATE TABLE `vendors` (
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
/*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
-- Dump completed on 2024-03-27 19:16:15
-- As of 2024 03 29

37
functions.php
View File

@ -1139,15 +1139,32 @@ function createiCalStrCancel($originaliCalStr) {
}
function getTicketStatusColor($ticket_status) {
if ($ticket_status == "New") {
return "danger";
} elseif ($ticket_status == "Open") {
return "primary";
} elseif ($ticket_status == "On Hold") {
return "success";
} elseif ($ticket_status == "Auto Close") {
return "dark";
} elseif ($ticket_status == "Closed") {
return "dark";
global $mysqli;
$status_id = intval($ticket_status);
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_status_color FROM ticket_statuses WHERE ticket_status_id = $status_id LIMIT 1"));
if ($row) {
return nullable_htmlentities($row['ticket_status_color']);
}
// Default return
return "Unknown";
}
function getTicketStatusName($ticket_status) {
global $mysqli;
$status_id = intval($ticket_status);
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id = $status_id LIMIT 1"));
if ($row) {
return nullable_htmlentities($row['ticket_status_name']);
}
// Default return
return "Unknown";
}

32
global_search.php
View File

@ -26,7 +26,7 @@ if (isset($_GET['query'])) {
AND client_name LIKE '%$query%'
ORDER BY client_id DESC LIMIT 5"
);
$sql_contacts = mysqli_query($mysqli, "SELECT * FROM contacts
LEFT JOIN clients ON client_id = contact_client_id
WHERE contact_archived_at IS NULL
@ -37,7 +37,7 @@ if (isset($_GET['query'])) {
OR contact_mobile LIKE '%$phone_query%')
ORDER BY contact_id DESC LIMIT 5"
);
$sql_vendors = mysqli_query($mysqli, "SELECT * FROM vendors
LEFT JOIN clients ON vendor_client_id = client_id
WHERE vendor_archived_at IS NULL
@ -52,20 +52,20 @@ if (isset($_GET['query'])) {
AND domain_name LIKE '%$query%'
ORDER BY domain_id DESC LIMIT 5"
);
$sql_products = mysqli_query($mysqli, "SELECT * FROM products
WHERE product_archived_at IS NULL
AND product_name LIKE '%$query%'
ORDER BY product_id DESC LIMIT 5"
);
$sql_documents = mysqli_query($mysqli, "SELECT * FROM documents
LEFT JOIN clients on document_client_id = clients.client_id
WHERE document_archived_at IS NULL
AND MATCH(document_content_raw) AGAINST ('$query')
ORDER BY document_id DESC LIMIT 5"
);
$sql_tickets = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
WHERE ticket_archived_at IS NULL
@ -73,7 +73,7 @@ if (isset($_GET['query'])) {
OR ticket_number = '$ticket_num_query')
ORDER BY ticket_id DESC LIMIT 5"
);
$sql_logins = mysqli_query($mysqli, "SELECT * FROM logins
LEFT JOIN contacts ON login_contact_id = contact_id
LEFT JOIN clients ON login_client_id = client_id
@ -108,10 +108,10 @@ if (isset($_GET['query'])) {
);
$q = nullable_htmlentities($_GET['query']);
?>
<div class="row">
<div class="col-sm-12">
@ -291,7 +291,7 @@ if (isset($_GET['query'])) {
$domain_id = intval($row['domain_id']);
$client_id = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']);
?>
<tr>
<td><a href="client_domains.php?client_id=<?php echo $client_id; ?>&domain_id=<?php echo $domain_id; ?>"><?php echo $domain_name; ?></a>
@ -308,7 +308,7 @@ if (isset($_GET['query'])) {
</div>
<?php } ?>
<?php if (mysqli_num_rows($sql_products) > 0) { ?>
<!-- Products -->
@ -418,7 +418,7 @@ if (isset($_GET['query'])) {
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = nullable_htmlentities(getTicketStatusName($row['ticket_status']));
$client_name = nullable_htmlentities($row['client_name']);
$client_id = intval($row['ticket_client_id']);
@ -598,7 +598,7 @@ if (isset($_GET['query'])) {
if (empty($contact_name)) {
$contact_name_display = "-";
}else{
$contact_name_display = "<a href='client_contact_details.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>";
$contact_name_display = "<a href='client_contact_details.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>";
}
$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
if (empty($contact_archived_at)) {
@ -652,12 +652,12 @@ if (isset($_GET['query'])) {
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
$ticket_id = intval($row['ticket_id']);
// Only output the ticket header if we're at a new ticket
if ($ticket_id !== $last_ticket_id) {
if ($last_ticket_id !== null) {
// Close the previous ticket's card (except for the very first ticket)
echo '</div></div>';
echo '</div></div>';
}
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
@ -699,7 +699,7 @@ if (isset($_GET['query'])) {
if ($last_ticket_id !== null) {
// Close the last ticket's card
echo '</div></div>';
echo '</div></div>';
}
?>
@ -721,4 +721,4 @@ require_once "footer.php";
?>
<script src="js/pretty_content.js"></script>
<script src="js/pretty_content.js"></script>

4
portal/portal_functions.php
View File

@ -16,10 +16,10 @@ function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state)
// Setup
if ($expected_ticket_state == "Closed") {
// Closed tickets
$ticket_state_snippet = "ticket_status = 'Closed'";
$ticket_state_snippet = "ticket_status = 5";
} else {
// Open (working/hold) tickets
$ticket_state_snippet = "ticket_status != 'Closed'";
$ticket_state_snippet = "ticket_status != 5";
}
// Verify the contact has access to the provided ticket ID

6
portal/portal_post.php
View File

@ -33,7 +33,7 @@ if (isset($_POST['add_ticket'])) {
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'New', ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Notify agent DL of the new ticket, if populated with a valid email
@ -86,7 +86,7 @@ if (isset($_POST['add_ticket_comment'])) {
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
// Get ticket details & Notify the assigned tech (if any)
@ -201,7 +201,7 @@ if (isset($_GET['close_ticket'])) {
if (verifyContactTicketAccess($ticket_id, "Open")) {
// Close ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Closed', ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id");

24
portal/ticket.php
View File

@ -20,10 +20,21 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
if ($session_contact_primary == 1 || $session_contact_is_technical_contact) {
// For a primary / technical contact viewing all tickets
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN users on ticket_assigned_to = user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
$ticket_sql = mysqli_query($mysqli,
"SELECT * FROM tickets
LEFT JOIN users on ticket_assigned_to = user_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id"
);
} else {
// For a user viewing their own ticket
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN users on ticket_assigned_to = user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$ticket_sql = mysqli_query($mysqli,
"SELECT * FROM tickets
LEFT JOIN users on ticket_assigned_to = user_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id"
);
}
$ticket_row = mysqli_fetch_array($ticket_sql);
@ -32,11 +43,12 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
$ticket_prefix = nullable_htmlentities($ticket_row['ticket_prefix']);
$ticket_number = intval($ticket_row['ticket_number']);
$ticket_status = nullable_htmlentities($ticket_row['ticket_status']);
$ticket_status = nullable_htmlentities($ticket_row['ticket_status_name']);
$ticket_priority = nullable_htmlentities($ticket_row['ticket_priority']);
$ticket_subject = nullable_htmlentities($ticket_row['ticket_subject']);
$ticket_details = $purifier->purify($ticket_row['ticket_details']);
$ticket_assigned_to = nullable_htmlentities($ticket_row['user_name']);
$ticket_closed_at = nullable_htmlentities($ticket_row['ticket_closed_at']);
$ticket_feedback = nullable_htmlentities($ticket_row['ticket_feedback']);
?>
@ -56,7 +68,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<h4 class="mt-1">
Ticket <?php echo $ticket_prefix, $ticket_number ?>
<?php
if ($ticket_status !== "Closed") { ?>
if (empty($ticket_closed_at)) { ?>
<a href="portal_post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-sm btn-outline-success float-right text-white confirm-link"><i class="fas fa-fw fa-check text-success"></i> Close ticket</a>
<?php } ?>
</h4>
@ -70,7 +82,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<br>
<strong>Priority:</strong> <?php echo $ticket_priority ?>
<br>
<?php if (!empty($ticket_assigned_to) && $ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<strong>Assigned to: </strong> <?php echo $ticket_assigned_to ?>
<?php } ?>
</p>
@ -81,7 +93,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<!-- Either show the reply comments box, ticket smiley feedback, or thanks for feedback -->
<?php if ($ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<form action="portal_post.php" enctype="multipart/form-data" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id ?>">

11
portal/ticket_view_all.php
View File

@ -16,19 +16,16 @@ if ($session_contact_primary == 0 && !$session_contact_is_technical_contact) {
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != 5";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_status = 5";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
}
$all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
$all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE $ticket_status_snippet AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
?>
<h2>All tickets</h2>
@ -61,7 +58,7 @@ $all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts O
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = nullable_htmlentities($row['ticket_status_name']);
$ticket_contact_name = nullable_htmlentities($row['contact_name']);
echo "<tr>";

17
portal/tickets.php
View File

@ -13,32 +13,29 @@ require_once "inc_portal.php";
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != 5 AND ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_status = 5 OR ticket_status = 'Closed'";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
}
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets
$sql_total_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets);
$total_tickets = intval($row['total_tickets']);
@ -65,7 +62,7 @@ $total_tickets = intval($row['total_tickets']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = nullable_htmlentities($row['ticket_status_name']);
?>
<tr>

48
post/ticket.php
View File

@ -11,9 +11,9 @@ if (isset($_POST['add_ticket'])) {
$client_id = intval($_POST['client']);
$assigned_to = intval($_POST['assigned_to']);
if ($assigned_to == 0) {
$ticket_status = 'New';
$ticket_status = 1;
} else {
$ticket_status = 'Open';
$ticket_status = 2;
}
$contact = intval($_POST['contact']);
$subject = sanitizeInput($_POST['subject']);
@ -63,7 +63,7 @@ if (isset($_POST['add_ticket'])) {
// Check that task_name is not-empty (For some reason the !empty on the array doesnt work here like in watchers)
if (!empty($task_name)) {
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_ticket_id = $ticket_id");
}
}
}
}
@ -94,6 +94,7 @@ if (isset($_POST['add_ticket'])) {
$ticket_details = mysqli_escape_string($mysqli, $row['ticket_details']);
$ticket_priority = sanitizeInput($row['ticket_priority']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
@ -343,8 +344,10 @@ if (isset($_POST['assign_ticket'])) {
$ticket_id = intval($_POST['ticket_id']);
$assigned_to = intval($_POST['assigned_to']);
$ticket_status = sanitizeInput($_POST['ticket_status']);
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
// New > Open as assigned
if ($ticket_status == 1 && $assigned_to !== 0) {
$ticket_status = 2;
}
// Allow for un-assigning tickets
@ -369,7 +372,7 @@ if (isset($_POST['assign_ticket'])) {
}
// Get & verify ticket details
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id, client_name FROM tickets LEFT JOIN clients ON ticket_client_id = client_id WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id, client_name FROM tickets LEFT JOIN clients ON ticket_client_id = client_id WHERE ticket_id = '$ticket_id' AND ticket_status != 5");
$ticket_details = mysqli_fetch_array($ticket_details_sql);
$ticket_prefix = sanitizeInput($ticket_details['ticket_prefix']);
@ -439,15 +442,16 @@ if (isset($_GET['delete_ticket'])) {
$ticket_id = intval($_GET['delete_ticket']);
// Get Ticket and Client ID for logging and alert message
$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_status, ticket_client_id FROM tickets WHERE ticket_id = $ticket_id");
$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_status, ticket_closed_at, ticket_client_id FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = sanitizeInput($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_closed_at = sanitizeInput($row['ticket_closed_at']);
$client_id = intval($row['ticket_client_id']);
if ($ticket_status !== 'Closed') {
if (empty($ticket_closed_at)) {
mysqli_query($mysqli, "DELETE FROM tickets WHERE ticket_id = $ticket_id");
// Delete all ticket replies
@ -491,8 +495,8 @@ if (isset($_POST['bulk_assign_ticket'])) {
$ticket_subject = sanitizeInput($row['ticket_subject']);
$client_id = intval($row['ticket_client_id']);
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
if ($ticket_status == 1 && $assigned_to !== 0) {
$ticket_status = 2;
}
// Allow for un-assigning tickets
@ -634,7 +638,7 @@ if (isset($_POST['bulk_close_tickets'])) {
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
@ -726,6 +730,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
// POST variables
$ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
$ticket_status = sanitizeInput($_POST['bulk_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$private_note = intval($_POST['bulk_private_reply']);
if ($private_note == 1) {
$ticket_reply_type = 'Internal';
@ -793,7 +798,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$data = [];
@ -854,15 +859,13 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_id = intval($_POST['ticket_id']);
$ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']);
$ticket_status = sanitizeInput($_POST['status']);
$ticket_status = intval($_POST['status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
// Handle the time inputs for hours, minutes, and seconds
$hours = intval($_POST['hours']);
$minutes = intval($_POST['minutes']);
$seconds = intval($_POST['seconds']);
//var_dump($_POST);
//exit;
// Combine into a single time string
$ticket_reply_time_worked = sanitizeInput(sprintf("%02d:%02d:%02d", $hours, $minutes, $seconds));
@ -880,9 +883,10 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = $ticket_status WHERE ticket_id = $ticket_id");
if ($ticket_status == 'Closed') {
// CLose the ticket, if set
if ($ticket_status == 5) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");
}
@ -922,15 +926,15 @@ if (isset($_POST['add_ticket_reply'])) {
// Slightly different email subject/text depending on if this update closed the ticket or not
if ($ticket_status == 'Closed') {
if ($ticket_status == 5) {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} elseif ($ticket_status == 'Auto Close') {
} elseif ($ticket_status == 4) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
$data = [];

4
report_ticket_by_client.php
View File

@ -94,12 +94,12 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are closed
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_status = 'Closed'");
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_closed_count);
$ticket_closed_count = intval($row['ticket_closed_count']);
// Used to calculate average time to close tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_status = 'Closed' AND ticket_closed_at IS NOT NULL");
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
if ($ticket_raised_count > 0) {

8
setup.php
View File

@ -257,7 +257,7 @@ if (isset($_POST['add_company_settings'])) {
unlink('uploads/tmp/cronkey.php');
}
// Create Main Account Types
mysqli_query($mysqli,"INSERT INTO account_types SET account_type_name = 'Asset', account_type_parent = 1, account_type_description = 'Assets are economic resources which are expected to benefit the business in the future.'");
@ -295,6 +295,12 @@ if (isset($_POST['add_company_settings'])) {
//Create Calendar
mysqli_query($mysqli,"INSERT INTO calendars SET calendar_name = 'Default', calendar_color = 'blue'");
// Add default ticket statuses
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = 'danger'"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = 'primary'"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = 'success'"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Auto Close', ticket_status_color = 'success'"); // 4
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = 'dark'"); // 5
$_SESSION['alert_message'] = "Company <strong>$name</strong> created!";

66
ticket.php
View File

@ -27,6 +27,7 @@ if (isset($_GET['ticket_id'])) {
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id LIMIT 1"
);
@ -76,8 +77,9 @@ if (isset($_GET['ticket_id'])) {
}
$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status_color = getTicketStatusColor($ticket_status);
$ticket_status = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
@ -261,15 +263,16 @@ if (isset($_GET['ticket_id'])) {
</ol>
<div class="card card-body">
<div class="row">
<div class="col-7">
<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <span class='p-2 badge badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status ?></span></h3>
<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <span class='p-2 badge badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name ?></span></h3>
</div>
<div class="col-5">
<div class="btn-group float-right d-print-none">
<?php if ($ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<div class="dropdown dropleft text-center mr-3">
<button class="btn btn-default btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fas fa-fw fa-plus mr-2"></i>Add
@ -301,11 +304,11 @@ if (isset($_GET['ticket_id'])) {
</a>
<?php }
if ($ticket_status !== "Closed") { ?>
if (empty($ticket_closed_at)) { ?>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-sm confirm-link" id="ticket_close">
<i class="fas fa-fw fa-gavel mr-2"></i>Close
</a>
<div class="dropdown dropleft text-center ml-3">
<button class="btn btn-secondary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fas fa-fw fa-ellipsis-v"></i>
@ -360,12 +363,12 @@ if (isset($_GET['ticket_id'])) {
</div>
<!-- Only show ticket reply modal if status is not closed -->
<?php if ($ticket_status != "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<form class="mb-3 d-print-none" action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
<div class="form-group">
<?php if($config_ai_enable) { ?>
<?php if ($config_ai_enable) { ?>
<div class="form-group">
<textarea class="form-control tinymceai" id="textInput" name="ticket_reply" placeholder="Type a response"></textarea>
</div>
@ -388,16 +391,15 @@ if (isset($_GET['ticket_id'])) {
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="status" required>
<option <?php if ($ticket_status == "Open") {
echo "selected";
} ?>>Open</option>
<option <?php if ($ticket_status == "On Hold") {
echo "selected";
} ?>>On Hold</option>
<?php if ($config_ticket_autoclose) { ?>
<option <?php if ($ticket_status == 'Auto Close') {
echo "selected";
} ?>>Auto Close</option>
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id ?>" <?php if ($ticket_status == $ticket_status_id) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
<?php } ?>
</select>
</div>
@ -545,7 +547,7 @@ if (isset($_GET['ticket_id'])) {
</div>
</h3>
<?php if ($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
<?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
<div class="card-tools d-print-none">
<div class="dropdown dropleft">
<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
@ -608,7 +610,7 @@ if (isset($_GET['ticket_id'])) {
<!-- Ticket closure info -->
<?php
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
@ -624,7 +626,7 @@ if (isset($_GET['ticket_id'])) {
<?php
// Ticket scheduling
if ($ticket_status !== "Closed") { ?>
if (empty ($ticket_closed_at)) { ?>
<div class="mt-1">
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?php echo $ticket_scheduled_wording ?> </a>
</div>
@ -653,6 +655,7 @@ if (isset($_GET['ticket_id'])) {
</div>
<?php } ?>
<hr>
<!-- Assigned to -->
<form action="post.php" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
@ -662,7 +665,7 @@ if (isset($_GET['ticket_id'])) {
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select onchange="this.form.submit()" class="form-control select2" name="assigned_to" <?php if ($ticket_status == "Closed") { echo "disabled"; } ?>>
<select onchange="this.form.submit()" class="form-control select2" name="assigned_to" <?php if (!empty($ticket_closed_at)) { echo "disabled"; } ?>>
<option value="0">Not Assigned</option>
<?php
while ($row = mysqli_fetch_array($sql_assign_to_select)) {
@ -671,7 +674,7 @@ if (isset($_GET['ticket_id'])) {
<option <?php if ($ticket_assigned_to == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
<?php } ?>
</select>
</div>
</div>
</form>
<!-- End Assigned to -->
</div>
@ -726,7 +729,7 @@ if (isset($_GET['ticket_id'])) {
if ($prev_ticket_row) {
$prev_ticket_id = intval($prev_ticket_row['ticket_id']);
$prev_ticket_subject = nullable_htmlentities($prev_ticket_row['ticket_subject']);
$prev_ticket_status = nullable_htmlentities($prev_ticket_row['ticket_status']);
$prev_ticket_status = nullable_htmlentities( getTicketStatusName($prev_ticket_row['ticket_status']));
?>
<hr>
@ -787,7 +790,7 @@ if (isset($_GET['ticket_id'])) {
<?php } ?>
</td>
<td><?php echo $task_name; ?></td>
<td>
<td>
<div class="float-right">
<div class="dropdown dropleft text-center">
<button class="btn btn-link text-secondary btn-sm" type="button" data-toggle="dropdown">
@ -813,7 +816,7 @@ if (isset($_GET['ticket_id'])) {
<!-- Ticket watchers card -->
<?php if ($ticket_status !== "Closed" && mysqli_num_rows($sql_ticket_watchers) > 0) { ?>
<?php if (empty($ticket_closed_at) && mysqli_num_rows($sql_ticket_watchers) > 0) { ?>
<div class="card card-body card-outline card-dark mb-3">
<h5 class="text-secondary">Watchers</h5>
@ -826,7 +829,7 @@ if (isset($_GET['ticket_id'])) {
?>
<div class='mt-1'>
<i class="fa fa-fw fa-eye text-secondary mr-2"></i><?php echo $ticket_watcher_email; ?>
<?php if ($ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<a class="confirm-link float-right" href="post.php?delete_ticket_watcher=<?php echo $watcher_id; ?>">
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
</a>
@ -838,7 +841,6 @@ if (isset($_GET['ticket_id'])) {
<?php } ?>
<!-- End Ticket watchers card -->
<!-- Asset card -->
<?php if ($asset_id) { ?>
<div class="card card-body card-outline card-dark mb-3">
@ -935,7 +937,7 @@ if (isset($_GET['ticket_id'])) {
<?php if ($vendor_id) { ?>
<div class="card card-body card-outline card-dark mb-3">
<h5 class="text-secondary">Vendor</h5>
<div>
<i class="fa fa-fw fa-building text-secondary mr-2"></i><strong><?php echo $vendor_name; ?></strong>
</div>
@ -970,7 +972,7 @@ if (isset($_GET['ticket_id'])) {
<i class="fa fa-fw fa-globe text-secondary mr-2"></i><?php echo $vendor_website; ?>
</div>
<?php } ?>
</div>
<?php } //End Else ?>
<!-- End Vendor card -->
@ -1013,7 +1015,7 @@ require_once "footer.php";
<script src="js/show_modals.js"></script>
<?php if ($ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<!-- Ticket Time Tracking JS -->
<script src="js/ticket_time_tracking.js"></script>

2
ticket_assign_modal.php
View File

@ -9,7 +9,7 @@
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="ticket_status" value="<?php echo $ticket_status; ?>">
<input type="hidden" name="ticket_status" value="<?php echo $ticket_status_id; ?>">
<div class="modal-body bg-white">
<div class="form-group">

101
tickets.php
View File

@ -14,27 +14,29 @@ if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'
$sanitizedStatuses = array();
foreach ($_GET['status'] as $status) {
// Escape each status to prevent SQL injection
$sanitizedStatuses[] = "'" . sanitizeInput($status) . "'";
$sanitizedStatuses[] = "'" . intval($status) . "'";
}
// Convert the sanitized statuses into a comma-separated string
$sanitizedStatusesString = implode(",", $sanitizedStatuses);
$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
} else {
if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NULL";
}
}
// Ticket assignment status filter
// Default - any
$ticket_assigned_query = '';
$ticket_assigned_filter_id = '';
if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
if ($_GET['assigned'] == 'unassigned') {
$ticket_assigned_query = 'AND ticket_assigned_to = 0';
@ -43,14 +45,10 @@ if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
$ticket_assigned_filter_id = intval($_GET['assigned']);
}
} else {
// Default - any
$ticket_assigned_query = '';
$ticket_assigned_filter_id = '';
}
//Rebuild URL
$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter)));
$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter_id)));
// Main ticket query:
$sql = mysqli_query(
@ -62,6 +60,7 @@ $sql = mysqli_query(
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE $ticket_status_snippet " . $ticket_assigned_query . "
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
@ -71,12 +70,12 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed'");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed'");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
@ -86,12 +85,12 @@ $row = mysqli_fetch_array($sql_total_scheduled_tickets);
$total_scheduled_tickets = intval($row['total_scheduled_tickets']);
//Get Unassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'");
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_unassigned);
$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
//Get Total tickets assigned to me
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed'");
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_assigned);
$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
@ -235,11 +234,15 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<div class="form-group">
<label>Ticket Status</label>
<select onchange="this.form.submit()" class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
<option value="New" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('New', $_GET['status'])) { echo 'selected'; } ?>>New</option>
<option value="Open" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Open', $_GET['status'])) { echo 'selected'; } ?>>Open</option>
<option value="On Hold" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('On Hold', $_GET['status'])) { echo 'selected'; } ?>>On Hold</option>
<option value="Auto Close" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Auto Close', $_GET['status'])) { echo 'selected'; } ?>>Auto Close</option>
<option value="Closed" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Closed', $_GET['status'])) { echo 'selected'; } ?>>Closed</option>
<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_active = 1");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id ?>" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array($ticket_status_id, $_GET['status'])) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
<?php } ?>
</select>
</div>
</div>
@ -311,15 +314,18 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@ -327,25 +333,14 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$project_id = intval($row['ticket_project_id']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
if ($ticket_status == "New") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Open") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "On Hold") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
}
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
@ -356,7 +351,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@ -372,14 +367,20 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
}
// Get who last updated the ticket - to be shown in the last Response column
$ticket_reply_type = "Client"; // Default to client for unreplied tickets
$ticket_reply_by_display = ""; // Default none
$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
// Defaults to prevent undefined errors
$ticket_reply_created_at = "";
$ticket_reply_created_at_time_ago = "";
$ticket_reply_by_display = "";
$ticket_reply_type = "Client"; // Default to client for un-replied tickets
$sql_ticket_reply = mysqli_query($mysqli,
"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
@ -396,11 +397,11 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
?>
<tr class="<?php if(empty($ticket_reply_created_at)) { echo "text-bold"; }?> <?php if ($ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<!-- Ticket Bulk Select -->
<!-- Ticket Bulk Select (for open tickets) -->
<td>
<?php if ($ticket_status !== "Closed") { ?>
<?php if (empty($ticket_closed_at)) { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
@ -447,7 +448,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<!-- Ticket Status -->
<td>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name; ?></span> <?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
</td>
<!-- Ticket Assigned agent -->
@ -472,7 +473,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== "Closed") {
if (empty($ticket_closed_at)) {
require "ticket_assign_modal.php";