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Converted Create Ticket Email Notification to the new mail queue system

This commit is contained in:
johnnyq 2023-08-29 12:56:00 -04:00
parent 1e254c9de4
commit 353b082f0c
1 changed files with 34 additions and 14 deletions
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48
post/ticket.php
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@ -46,43 +46,63 @@ if (isset($_POST['add_ticket'])) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get contact/ticket details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject FROM tickets
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_details FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
// Unescaped Content used for email body and subject because it will get escaped as a whole
$contact_name = $row['contact_name'];
$contact_email = $row['contact_email'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = intval($row['ticket_number']);
$ticket_subject = $row['ticket_subject'];
$ticket_details = $row['ticket_details'];
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
// Escaped content used for everything else except email subject and body
$contact_name_escaped = sanitizeInput($row['contact_name']);
$contact_email_escaped = sanitizeInput($row['contact_email']);
$ticket_prefix_escaped = sanitizeInput($row['ticket_prefix']);
$ticket_subject_escaped = sanitizeInput($row['ticket_subject']);
// Sanitize Config vars from get_settings.php
$config_ticket_from_name_escaped = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email_escaped = sanitizeInput($config_ticket_from_email);
$sql = mysqli_query($mysqli,"SELECT company_phone FROM companies WHERE company_id = 1");
$company_phone = formatPhoneNumber($row['company_phone']);
// Verify contact email is valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
if (filter_var($contact_email_escaped, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$subject_escaped = mysqli_escape_string($mysqli, "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
$contact_email, $contact_name,
$subject, $body);
// Email Ticket Contact
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
if ($mail !== true) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email rearding ticket $config_ticket_prefix$ticket_number - $ticket_subject', notification_client_id = $client_id, notification_user_id = $session_user_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject relating to ticket $config_ticket_prefix$ticket_number. $mail', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
}
// Get Email ID for reference
$email_id = mysqli_insert_id($mysqli);
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body_escaped .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
}
}
}
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix$ticket_number - $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_number");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix_escaped$ticket_number - $ticket_subject_escaped', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
$_SESSION['alert_message'] = "Ticket <strong>$config_ticket_prefix$ticket_number</strong> created";