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Fix ticket creation emails always saying Open, API tickets staying New when assigned, and the bulk assignee list filter

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johnnyq
2026-09-03 17:18:32 -04:00
parent 98f8de68ae
commit 3acb1ad754
5 changed files with 15 additions and 7 deletions
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6
agent/post/recurring_ticket.php
View File

@@ -192,7 +192,8 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
$email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
// SLA response commitment for this client + priority, empty when no SLA applies
$sla_notice = escapeSql(getTicketSlaEmailNotice($id, $company_phone));
$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$ticket_status_name = escapeSql(getTicketStatusName($ticket_status));
$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$email = [
'from' => $config_ticket_from_email,
@@ -341,7 +342,8 @@ if (isset($_GET['force_recurring_ticket'])) {
$email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
// SLA response commitment for this client + priority, empty when no SLA applies
$sla_notice = escapeSql(getTicketSlaEmailNotice($id, $company_phone));
$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$ticket_status_name = escapeSql(getTicketStatusName($ticket_status));
$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$email = [
'from' => $config_ticket_from_email,

2
agent/post/ticket.php
View File

@@ -142,7 +142,7 @@ if (isset($_POST['add_ticket'])) {
$subject = "Ticket Created [$ticket_prefix$ticket_number] - $ticket_subject";
// SLA response commitment for this client + priority, empty when no SLA applies
$sla_notice = escapeSql(getTicketSlaEmailNotice($ticket_id, $company_phone));
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a>$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a>$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Verify contact email is valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {