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Fix ticket creation emails always saying Open, API tickets staying New when assigned, and the bulk assignee list filter

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johnnyq
2026-09-03 17:18:32 -04:00
parent 98f8de68ae
commit 3acb1ad754
5 changed files with 15 additions and 7 deletions
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7
api/v1/tickets/create.php
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@@ -32,6 +32,11 @@ if (!empty($subject)) {
$contact = intval($row['contact_id']);
}
$ticket_status = 1; // Default
if ($assigned_to > 0) {
$ticket_status = 2; // Set to open if we've auto-assigned an agent
}
// Atomically increment and get the new ticket number
mysqli_query($mysqli, "
UPDATE settings
@@ -45,7 +50,7 @@ if (!empty($subject)) {
// Insert ticket
$url_key = randomString(32);
$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'API', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $billable, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'API', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = $ticket_status, ticket_billable = $billable, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $client_id");
// Check insert & get insert ID
if ($insert_sql) {