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Added user notifications for user updating others tickets etc More Log/Alert work

This commit is contained in:
johnnyq 2023-02-11 20:45:25 -05:00
parent 56d37c05ba
commit 3f06c10997
1 changed files with 56 additions and 28 deletions
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84
post.php
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@ -6842,14 +6842,11 @@ if(isset($_POST['assign_ticket'])){
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id, company_id = $session_company_id");
// Email notification
if (intval($session_user_id) !== $assigned_to || $assigned_to !== 0) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_client_id = $client_id, notification_user_id = $assigned_to, company_id = $session_company_id");
$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$session_company_name";
@ -6859,7 +6856,6 @@ if(isset($_POST['assign_ticket'])){
$subject, $body);
}
$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> assigned to <strong>$agent_name</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
@ -6872,14 +6868,29 @@ if(isset($_GET['delete_ticket'])){
$ticket_id = intval($_GET['delete_ticket']);
// Get Ticket and Client ID for logging and alert message
$sql = mysqli_query($mysqli,"SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id FROM tickets WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = strip_tags(mysqli_real_escape_string($mysqli,$row['ticket_prefix']));
$ticket_number = strip_tags(mysqli_real_escape_string($mysqli,$row['ticket_number']));
$ticket_subject = strip_tags(mysqli_real_escape_string($mysqli,$row['ticket_subject']));
$client_id = intval($row['ticket_client_id']);
mysqli_query($mysqli,"DELETE FROM tickets WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Delete', log_description = '$ticket_id', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
// Delete all ticket replies
mysqli_query($mysqli,"DELETE FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id AND company_id = $session_company_id");
$_SESSION['alert_message'] = "Ticket deleted";
// Delete all ticket views
mysqli_query($mysqli,"DELETE FROM ticket_views WHERE view_ticket_id = $ticket_id");
header("Location: tickets.php");
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Delete', log_description = '$session_name deleted ticket $ticket_prefix$ticket_number - $ticket_subject along with all replies', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id, company_id = $session_company_id");
$_SESSION['alert_type'] = "error";
$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> along with all replies deleted";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
@ -6908,28 +6919,34 @@ if(isset($_POST['add_ticket_reply'])){
// Add reply
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
// Get Ticket Details
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone, ticket_client_id, ticket_created_by, ticket_assigned_to FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN companies ON tickets.company_id = companies.company_id
WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id
");
$row = mysqli_fetch_array($ticket_sql);
$contact_name = $row['contact_name'];
$contact_email = $row['contact_email'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_subject = $row['ticket_subject'];
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
$company_phone = formatPhoneNumber($row['company_phone']);
// Send e-mail to client if public update & email is set up
if($ticket_reply_type == 'Public' && !empty($config_smtp_host)){
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN companies ON tickets.company_id = companies.company_id
WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id
");
$row = mysqli_fetch_array($ticket_sql);
$contact_name = $row['contact_name'];
$contact_email = $row['contact_email'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_subject = $row['ticket_subject'];
$company_phone = formatPhoneNumber($row['company_phone']);
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
// Slightly different email subject/text depending on if this update closed the ticket or not
@ -6944,7 +6961,6 @@ if(isset($_POST['add_ticket_reply'])){
}
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
$contact_email, $contact_name,
@ -6958,10 +6974,22 @@ if(isset($_POST['add_ticket_reply'])){
}
//End Mail IF
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$ticket_id', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
// Notification for assigned ticket user
if (intval($session_user_id) !== $ticket_assigned_to || $ticket_assigned_to !== 0) {
$_SESSION['alert_message'] = "Posted an update";
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to, company_id = $session_company_id");
}
// Notification for user that opened the ticket
if (intval($session_user_id) !== $ticket_created_by || $ticket_created_by !== 0) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_client_id = $client_id, notification_user_id = $ticket_created_by, company_id = $session_company_id");
}
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id, company_id = $session_company_id");
$_SESSION['alert_message'] = "Ticket <strong>$prefix$ticket_number</strong> has been updated with your reply and was <strong>$ticket_reply_type</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);