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TT for bulk resolve too

This commit is contained in:
wrongecho 2024-12-04 21:14:35 +00:00
parent 7afa1760f3
commit 4213a33652
2 changed files with 9 additions and 1 deletions
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3
post/user/ticket.php
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@ -901,6 +901,7 @@ if (isset($_POST['bulk_resolve_tickets'])) {
// POST variables
$details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
$ticket_reply_time_worked = sanitizeInput($_POST['time']);
$private_note = intval($_POST['bulk_private_note']);
if ($private_note == 1) {
$ticket_reply_type = 'Internal';
@ -930,7 +931,7 @@ if (isset($_POST['bulk_resolve_tickets'])) {
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
// Logging
logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);

7
ticket_bulk_resolve_modal.php
View File

@ -15,6 +15,13 @@
<textarea class="form-control tinymce" rows="5" name="bulk_details" placeholder="Enter closing remarks"></textarea>
</div>
<div class="col-3">
<div class="form-group">
<label>Time worked</label>
<input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
</div>
</div>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateCheckbox" name="bulk_private_note" value="1">