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Change ticket by client report to report on resolved not closed tickets

This commit is contained in:
wrongecho 2024-08-29 20:16:43 +01:00
parent d700289671
commit 437067fcc7
1 changed files with 15 additions and 13 deletions
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28
report_ticket_by_client.php
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@ -5,6 +5,8 @@ require_once "inc_all_reports.php";
validateTechRole();
function secondsToTime($inputSeconds) {
$inputSeconds = floor($inputSeconds);
$secondsInAMinute = 60;
$secondsInAnHour = 60 * $secondsInAMinute;
$secondsInADay = 24 * $secondsInAnHour;
@ -78,9 +80,9 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<tr>
<th>Client</th>
<th class="text-right">Tickets raised</th>
<th class="text-right">Tickets closed</th>
<th class="text-right">Tickets resolved</th>
<th class="text-right">Total Time worked <i>(H:M:S)</i></th>
<th class="text-right">Avg time to close</th>
<th class="text-right">Avg time to resolve</th>
</tr>
</thead>
<tbody>
@ -94,13 +96,13 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$row = mysqli_fetch_array($sql_ticket_raised_count);
$ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are closed
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_closed_count);
$ticket_closed_count = intval($row['ticket_closed_count']);
// Calculate total tickets raised in period that are resolved
$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_resolved_count);
$ticket_resolved_count = intval($row['ticket_resolved_count']);
// Used to calculate average time to close tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
// Used to calculate average time to resolve tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_resolved_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
// Calculate total time tracked towards tickets in the period
$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
@ -114,21 +116,21 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$total = 0;
while ($row = mysqli_fetch_array($sql_tickets)) {
$openedTime = new DateTime($row['ticket_created_at']);
$closedTime = new DateTime($row['ticket_closed_at']);
$resolvedTime = new DateTime($row['ticket_resolved_at']);
$total += ($closedTime->getTimestamp() - $openedTime->getTimestamp());
$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
$count++;
}
$avg_time_to_close = $total / $count;
$avg_time_to_resolve = $total / $count;
?>
<tr>
<td><?php echo $client_name; ?></td>
<td class="text-right"><?php echo $ticket_raised_count; ?></td>
<td class="text-right"><?php echo $ticket_closed_count; ?></td>
<td class="text-right"><?php echo $ticket_resolved_count; ?></td>
<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
<td class="text-right"><?php echo secondsToTime($avg_time_to_close); ?></td>
<td class="text-right"><?php echo secondsToTime($avg_time_to_resolve); ?></td>
</tr>
<?php
}