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itflow
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Allow client to close ticket from portal

This commit is contained in:
Marcus Hill 2022-03-29 21:16:02 +01:00
parent bb1dfef2e4
commit 441591d39e
3 changed files with 7 additions and 27 deletions
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2
portal/index.php
View File

@ -89,7 +89,7 @@ $total_tickets = $row['total_tickets'];
<?php
while($ticket = mysqli_fetch_array($contact_tickets)){
echo "<tr>";
echo "<td> <a href='ticket.php?id=$ticket[ticket_id]'> $ticket[ticket_number]</a></td>";
echo "<td> <a href='ticket.php?id=$ticket[ticket_id]'> $ticket[ticket_prefix]$ticket[ticket_number]</a></td>";
echo "<td> <a href='ticket.php?id=$ticket[ticket_id]'> $ticket[ticket_subject]</a></td>";
echo "<td>$ticket[ticket_status]</td>";
echo "</tr>";

30
portal/ticket.php
View File

@ -23,34 +23,16 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<nav class="navbar navbar-dark bg-dark">
<i class="fas fa-fw fa-ticket-alt text-secondary"></i> <a class="navbar-brand" href="#">Ticket number # <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?></a>
<i class="fas fa-fw fa-ticket-alt text-secondary"></i> <a class="navbar-brand">Ticket <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?></a>
<span class="navbar-text">
<?php
if($ticket_status !== "Closed"){
?>
<button class="btn btn-sm btn-outline-success my-2 my-sm-0 form-inline my-2 my-lg-0" type="submit"><a href="post.php?close_ticket=<?php echo $ticket_id; ?>"><i class="fas fa-fw fa-check text-secondary text-success"></i> Close ticket</a></button>
<?php
}
?>
if($ticket_status !== "Closed"){ ?>
<button class="btn btn-sm btn-outline-success my-2 my-sm-0 form-inline my-2 my-lg-0" type="submit"><a href="portal_post.php?close_ticket=<?php echo $ticket_id; ?>"><i class="fas fa-fw fa-check text-secondary text-success"></i> Close ticket</a></button>
<?php } ?>
</span>
</nav>
<div class="card">
<div class="card-header">
@ -66,9 +48,6 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
</div>
</div>
<!-- Either show the reply comments box, ticket smiley feedback, or thanks for feedback -->
@ -170,7 +149,6 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
?>
<?php
}
else{

2
portal/ticket_view_all.php
View File

@ -46,6 +46,7 @@ $all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts O
<table class="table">
<thead>
<tr>
<th scope="col">#</th>
<th scope="col">Subject</th>
<th scope="col">Contact</th>
<th scope="col">Status</th>
@ -56,6 +57,7 @@ $all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts O
<?php
while($ticket = mysqli_fetch_array($all_tickets)){
echo "<tr>";
echo "<td> <a href='ticket.php?id=$ticket[ticket_id]'> $ticket[ticket_prefix]$ticket[ticket_id]</a></td>";
echo "<td> <a href='ticket.php?id=$ticket[ticket_id]'> $ticket[ticket_subject]</a></td>";
echo "<td>$ticket[contact_name]</td>";
echo "<td>$ticket[ticket_status]</td>";