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Moved Ticket Replies to the new Mail Queue

This commit is contained in:
johnnyq 2023-07-04 15:00:41 -04:00
parent 12d1fc5cb8
commit 448da5f393
1 changed files with 36 additions and 24 deletions
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60
post/ticket.php
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@ -222,9 +222,12 @@ if (isset($_POST['add_ticket_reply'])) {
validateTechRole();
$ticket_id = intval($_POST['ticket_id']);
$ticket_reply = mysqli_real_escape_string($mysqli,$_POST['ticket_reply']);
$ticket_status = sanitizeInput($_POST['status']);
$ticket_reply_time_worked = sanitizeInput($_POST['time']);
$ticket_reply_escaped = mysqli_real_escape_string($mysqli,$_POST['ticket_reply']);
$ticket_reply = $_POST['ticket_reply'];
$ticket_status_escaped = sanitizeInput($_POST['status']);
$ticket_status = $_POST['status'];
$ticket_reply_time_worked_escaped = sanitizeInput($_POST['time']);
$ticket_reply_time_worked = $_POST['time'];
$client_id = intval($_POST['client_id']);
@ -235,19 +238,20 @@ if (isset($_POST['add_ticket_reply'])) {
}
// Add reply
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply_escaped', ticket_reply_time_worked = '$ticket_reply_time_worked_escaped', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id") or die(mysqli_error($mysqli));
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status_escaped' WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
if ($ticket_status == 'Closed') {
mysqli_query($mysqli,"UPDATE tickets SET ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");
}
// Get Ticket Details
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_client_id, ticket_created_by, ticket_assigned_to FROM tickets
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_client_id, ticket_created_by, ticket_assigned_to
FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_id = $ticket_id
@ -255,53 +259,61 @@ if (isset($_POST['add_ticket_reply'])) {
$row = mysqli_fetch_array($ticket_sql);
$contact_name = sanitizeInput($row['contact_name']);
$contact_email = sanitizeInput($row['contact_email']);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$contact_name_escaped = sanitizeInput($row['contact_name']);
$contact_name = $row['contact_name'];
$contact_email_escaped = sanitizeInput($row['contact_email']);
$ticket_prefix = $row['ticket_prefix'];
$ticket_prefix_escaped = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_subject_escaped = sanitizeInput($row['ticket_subject']);
$ticket_subject = $row['ticket_subject'];
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
$company_sql = mysqli_query($mysqli,"SELECT company_phone FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($company_sql);
$company_phone = formatPhoneNumber($row['company_phone']);
// Sanitize Config vars from get_settings.php
$config_ticket_from_name_escaped = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email_escaped = sanitizeInput($config_ticket_from_email);
// Send e-mail to client if public update & email is set up
if ($ticket_reply_type == 'Public' && !empty($config_smtp_host)) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
// 2023-07-04 Commend the 2 lines below out as the last line was causing ticket reply to appear blank in emails, maybe because of the switch to TinyMCE
//$ticket_reply = preg_replace('/<p[^>]*>/', '', $ticket_reply); // Remove the start <p> or <p attr="">
//$ticket_reply = preg_replace('/</p>/', '<br />', $ticket_reply); // Replace the end
if (filter_var($contact_email_escaped, FILTER_VALIDATE_EMAIL)) {
// Slightly different email subject/text depending on if this update closed the ticket or not
if ($ticket_status == 'Closed') {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$subject = mysqli_escape_string($mysqli, "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)");
$body = mysqli_escape_string($mysqli, "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
} elseif ($ticket_status == 'Auto Close') {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$subject = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
$body = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$subject = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject");
$body = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
}
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject', email_content = '$body'");
// Get Email ID for reference
$email_id = mysqli_insert_id($mysqli);
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
$contact_email, $contact_name,
$subject, $body);
if ($mail !== true) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email'");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email_escaped'");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email_escaped regarding $subject_escaped. $mail', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
}
}
}