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Add merge ticket functionality

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This commit is contained in:
Marcus Hill
2022-01-12 19:01:17 +00:00
parent e45202d133
commit 4897c46cd5
3 changed files with 175 additions and 1 deletions
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68
post.php
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@@ -5142,6 +5142,74 @@ if(isset($_GET['archive_ticket_reply'])){
}
if(isset($_GET['merge_ticket_get_json_details'])){
$merge_into_ticket_number = intval($_GET['merge_into_ticket_number']);
$sql = mysqli_query($mysqli,"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_number = '$merge_into_ticket_number' AND tickets.company_id = '$session_company_id'");
if(mysqli_num_rows($sql) == 0){
//Do nothing.
}
else {
//Return ticket, client and contact details for the given ticket number
$row = mysqli_fetch_array($sql);
echo json_encode($row);
}
}
if(isset($_POST['merge_ticket'])){
$ticket_id = intval($_POST['ticket_id']);
$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']);
$merge_comment = trim(mysqli_real_escape_string($mysqli,$_POST['merge_comment']));
$ticket_reply_type = 'Internal';
//Get current ticket details
$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_details FROM tickets WHERE ticket_id = '$ticket_id'");
if(mysqli_num_rows($sql) == 0){
$_SESSION['alert_message'] = "No ticket with that ID found.";
header("Location: " . $_SERVER["HTTP_REFERER"]);
exit();
}
$row = mysqli_fetch_array($sql);
$ticket_prefix = trim(mysqli_real_escape_string($mysqli,$row['ticket_prefix']));
$ticket_number = trim(mysqli_real_escape_string($mysqli,$row['ticket_number']));
$ticket_subject = trim(mysqli_real_escape_string($mysqli,$row['ticket_subject']));
$ticket_details = trim(mysqli_real_escape_string($mysqli,$row['ticket_details']));
//Get merge into ticket id (as it may differ from the number)
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = '$merge_into_ticket_number'");
if(mysqli_num_rows($sql) == 0){
$_SESSION['alert_message'] = "Cannot merge into that ticket.";
header("Location: " . $_SERVER["HTTP_REFERER"]);
exit();
}
$merge_row = mysqli_fetch_array($sql);
$merge_into_ticket_id = trim(mysqli_real_escape_string($mysqli,$merge_row['ticket_id']));
if($ticket_number == $merge_into_ticket_number){
$_SESSION['alert_message'] = "Cannot merge into the same ticket.";
header("Location: " . $_SERVER["HTTP_REFERER"]);
exit();
}
//Update current ticket
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
//Update new ticket
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.<br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
$_SESSION['alert_message'] = "Ticket merged into $ticket_prefix$merge_into_ticket_number.";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if(isset($_GET['close_ticket'])){
$ticket_id = intval($_GET['close_ticket']);