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https://github.com/itflow-org/itflow
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Add merge ticket functionality
This commit is contained in:
Marcus Hill
102
merge_ticket_modal.php
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102
merge_ticket_modal.php
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<div class="modal" id="mergeTicketModal<?php echo $ticket_id; ?>" tabindex="-1">
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<div class="modal-dialog modal-md">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-tag"></i> Merge & Close <?php echo "$ticket_prefix$ticket_number"; ?> into another ticket</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" id="current_ticket_id" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Ticket number to merge this ticket into <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<?php
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// Show the ticket prefix, or just the tag icon
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if(empty($ticket_prefix)){
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echo "<span class=\"input-group-text\"><i class=\"fa fa-fw fa-tag\"></i></span>";
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}
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else{
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echo "<div class=\"input-group-text\"> $ticket_prefix </div>";
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}
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?>
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</div>
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<input type="text" class="form-control" id="merge_into_ticket_number" name="merge_into_ticket_number" placeholder="Ticket number" required onfocusout="merge_into_number_get_details()">
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<!-- Calls Javascript function merge_into_number_get_details() after leaving intput field -->
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</div>
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</div>
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<div class="form-group">
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<label>Reason for merge <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
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</div>
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<input type="text" class="form-control" name="merge_comment" placeholder="Comments" required>
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</div>
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</div>
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<hr>
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<div class="form-group" id="merge_into_details_div" hidden>
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<h5 id="merge_into_details_number"></h5>
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<p id="merge_into_details_client"></p>
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<p id="merge_into_details_subject"></p>
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<p id="merge_into_details_priority"></p>
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<p id="merge_into_details_status"></p>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="button" class="btn btn-secondary" data-dismiss="modal">Cancel</button>
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<button type="submit" id="merge_ticket_btn" name="merge_ticket" class="btn btn-primary" disabled>Merge</button>
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<!-- Merge button starts disabled. Is enabled by the merge_into_number_get_details Javascript function-->
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</div>
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</form>
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</div>
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</div>
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</div>
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<script>
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//Gets details of the ticket we're going to merge this ticket into
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//Shows the details under the comments box & enables the merge button if the status of the merge into ticket is not closed
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function merge_into_number_get_details() {
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//Get the ticket number to merge into
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var merge_into_ticket_number = document.getElementById("merge_into_ticket_number").value;
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//Reset the form
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document.getElementById("merge_ticket_btn").disabled = true;
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document.getElementById("merge_into_details_div").hidden = true;
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//Send a GET request to post.php as post.php?merge_ticket_get_json_details=true&merge_into_ticket_number=NUMBER
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jQuery.get(
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"post.php",
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{merge_ticket_get_json_details: 'true', merge_into_ticket_number: merge_into_ticket_number},
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function(data){
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//If we get a response from post.php, parse it as JSON
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const merge_into_ticket_info = JSON.parse(data);
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//Check that the current ticket ID isn't also the new/merge ticket ID
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if(parseInt(merge_into_ticket_info.ticket_id) !== parseInt(document.getElementById("current_ticket_id").value)){
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//Show the div with the master ticket details, populate
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document.getElementById("merge_into_details_div").hidden = false;
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document.getElementById("merge_into_details_number").innerText = "Master ticket details: " + merge_into_ticket_info.ticket_prefix + merge_into_ticket_info.ticket_number;
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document.getElementById("merge_into_details_client").innerText = "Client Contact: " + merge_into_ticket_info.client_name + " / " + merge_into_ticket_info.contact_name;
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document.getElementById("merge_into_details_subject").innerText = "Subject: " + merge_into_ticket_info.ticket_subject;
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document.getElementById("merge_into_details_priority").innerText = "Priority: " + merge_into_ticket_info.ticket_priority;
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document.getElementById("merge_into_details_status").innerText = "Status: " + merge_into_ticket_info.ticket_status;
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//Enable the merge button if the merge into ticket isn't in a closed state
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if(merge_into_ticket_info.ticket_status.toLowerCase() != "closed"){
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document.getElementById("merge_ticket_btn").disabled = false;
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}
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}
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}
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);
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}
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</script>
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68
post.php
68
post.php
@@ -5142,6 +5142,74 @@ if(isset($_GET['archive_ticket_reply'])){
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}
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}
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if(isset($_GET['merge_ticket_get_json_details'])){
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$merge_into_ticket_number = intval($_GET['merge_into_ticket_number']);
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_number = '$merge_into_ticket_number' AND tickets.company_id = '$session_company_id'");
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if(mysqli_num_rows($sql) == 0){
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//Do nothing.
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}
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else {
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//Return ticket, client and contact details for the given ticket number
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$row = mysqli_fetch_array($sql);
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echo json_encode($row);
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}
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}
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if(isset($_POST['merge_ticket'])){
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$ticket_id = intval($_POST['ticket_id']);
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$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']);
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$merge_comment = trim(mysqli_real_escape_string($mysqli,$_POST['merge_comment']));
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$ticket_reply_type = 'Internal';
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//Get current ticket details
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$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_details FROM tickets WHERE ticket_id = '$ticket_id'");
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if(mysqli_num_rows($sql) == 0){
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$_SESSION['alert_message'] = "No ticket with that ID found.";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit();
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}
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = trim(mysqli_real_escape_string($mysqli,$row['ticket_prefix']));
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$ticket_number = trim(mysqli_real_escape_string($mysqli,$row['ticket_number']));
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$ticket_subject = trim(mysqli_real_escape_string($mysqli,$row['ticket_subject']));
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$ticket_details = trim(mysqli_real_escape_string($mysqli,$row['ticket_details']));
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//Get merge into ticket id (as it may differ from the number)
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$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = '$merge_into_ticket_number'");
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if(mysqli_num_rows($sql) == 0){
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$_SESSION['alert_message'] = "Cannot merge into that ticket.";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit();
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}
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$merge_row = mysqli_fetch_array($sql);
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$merge_into_ticket_id = trim(mysqli_real_escape_string($mysqli,$merge_row['ticket_id']));
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if($ticket_number == $merge_into_ticket_number){
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$_SESSION['alert_message'] = "Cannot merge into the same ticket.";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit();
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}
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//Update current ticket
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
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//Update new ticket
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.<br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
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$_SESSION['alert_message'] = "Ticket merged into $ticket_prefix$merge_into_ticket_number.";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if(isset($_GET['close_ticket'])){
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if(isset($_GET['close_ticket'])){
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$ticket_id = intval($_GET['close_ticket']);
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$ticket_id = intval($_GET['close_ticket']);
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@@ -148,6 +148,7 @@ if(isset($_GET['ticket_id'])){
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</button>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">Merge</a>
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<div class="dropdown-divider"></div>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
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<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
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</div>
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</div>
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@@ -449,7 +450,10 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php include("edit_ticket_modal.php"); ?>
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<?php
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include("edit_ticket_modal.php");
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include("merge_ticket_modal.php");
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?>
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<?php
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<?php
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