mirror of https://github.com/itflow-org/itflow
Merge pull request #255 from wrongecho/255_ticket-improvements
Ticket improvements
This commit is contained in:
Johnny
GitHub
commit
4a4150616c
3
db.sql
3
db.sql
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@ -999,6 +999,8 @@ DROP TABLE IF EXISTS `ticket_replies`;
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CREATE TABLE `ticket_replies` (
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`ticket_reply_id` int(11) NOT NULL AUTO_INCREMENT,
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`ticket_reply` longtext NOT NULL,
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`ticket_reply_type` varchar(9) NOT NULL,
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`ticket_reply_time_worked` time DEFAULT NULL,
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`ticket_reply_created_at` datetime NOT NULL,
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`ticket_reply_updated_at` datetime DEFAULT NULL,
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`ticket_reply_archived_at` datetime DEFAULT NULL,
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@ -1025,6 +1027,7 @@ CREATE TABLE `tickets` (
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`ticket_details` longtext NOT NULL,
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`ticket_priority` varchar(200) DEFAULT NULL,
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`ticket_status` varchar(200) NOT NULL,
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`ticket_feedback` varchar(104) DEFAULT NULL,
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`ticket_created_at` datetime NOT NULL,
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`ticket_updated_at` datetime DEFAULT NULL,
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`ticket_archived_at` datetime DEFAULT NULL,
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12
post.php
12
post.php
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@ -4919,7 +4919,7 @@ if(isset($_POST['assign_ticket'])){
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mysqli_query($mysqli,"UPDATE tickets SET ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket re-assigned', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket re-assigned', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modified', log_description = '$subject', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
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@ -4949,8 +4949,16 @@ if(isset($_POST['add_ticket_reply'])){
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$ticket_id = intval($_POST['ticket_id']);
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$ticket_reply = trim(mysqli_real_escape_string($mysqli,$_POST['ticket_reply']));
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$ticket_status = trim(mysqli_real_escape_string($mysqli,$_POST['status']));
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$ticket_reply_time_worked = trim(mysqli_real_escape_string($mysqli,$_POST['time']));
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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if(isset($_POST['public_reply_type'])){
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$ticket_reply_type = 'Public';
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}
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else{
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$ticket_reply_type = 'Internal';
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}
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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//UPDATE Ticket Last Response Field
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
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@ -947,14 +947,19 @@ if(isset($_POST['add_company_settings'])){
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<div class="card-body">
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<p>A database must be created before proceeding, then click on the Setup button to to get started, </p>
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<hr>
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<p>After the setup is complete add cron.php to your cron and set it to run once everyday at 11:00PM. This is for tasks such as sending out recurring invoices, late payment reminders, alerts, etc</p>
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<p>Post installation, <a href="https://itflow.org/docs.php?doc_id=3">additional steps</a> are required for tasks such as sending out recurring invoices, late payment reminders, scheduled tickets, alerts, etc.</p>
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<ul>
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<li>Navigate to the settings/alerts page, enable cron and the alerts you want</li>
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<li>Add cron.php to your crontab and set it to run once everyday at 11:00PM</li>
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</ul>
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<hr>
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<p>An API is present to allow integration with other third pary apps. An API Key will be auto generated and can be changed in settings after setup. The API will give you the following capabilities</p>
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<p>An API is present to allow integration with other third pary apps. An API Key will be auto generated and can be changed in settings after setup. The API will give you the following capabilities:</p>
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<ul class="mb-4">
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<li>Address book XML for VOIP Phones</li>
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<li>Caller ID Lookup</li>
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<li>Get List of Emails in CSV to export to a mailing list</li>
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<li>Acquire balance can be useful for customer's to get their balance by phone</li>
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<li>Add new assets</li>
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</ul>
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<?php
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// Check that there is access to write config.php
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142
ticket.php
142
ticket.php
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@ -1,7 +1,7 @@
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<?php include("config.php"); ?>
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<?php include("header.php"); ?>
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<?php
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<?php
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if(isset($_GET['ticket_id'])){
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$ticket_id = intval($_GET['ticket_id']);
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@ -18,7 +18,7 @@ if(isset($_GET['ticket_id'])){
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include("footer.php");
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}else{
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$row = mysqli_fetch_array($sql);
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@ -31,7 +31,7 @@ if(isset($_GET['ticket_id'])){
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = $row['ticket_prefix'];
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$ticket_number = $row['ticket_number'];
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$ticket_category = $row['ticket_category'];
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@ -69,7 +69,7 @@ if(isset($_GET['ticket_id'])){
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = $row['contact_extension'];
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = $row['asset_id'];
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$asset_name = htmlentities($row['asset_name']);
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$asset_type = htmlentities($row['asset_type']);
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@ -149,6 +149,7 @@ if(isset($_GET['ticket_id'])){
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while($row = mysqli_fetch_array($sql)){;
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$ticket_reply_id = $row['ticket_reply_id'];
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = $row['ticket_reply_type'];
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$ticket_reply_created_at = $row['ticket_reply_created_at'];
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$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
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$ticket_reply_by = $row['ticket_reply_by'];
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@ -156,10 +157,12 @@ if(isset($_GET['ticket_id'])){
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$user_id = $row['user_id'];
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$user_avatar = $row['user_avatar'];
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$user_initials = initials($row['user_name']);
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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?>
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<div class="card mb-3">
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<div class="card <?php if($ticket_reply_type == 'Internal') {echo "bg-dark";} ?> mb-3">
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<!-- Not sure how I feel about the dark background for internal notes, but we need a way to differentiate them from public updates? -->
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<div class="card-header">
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<h3 class="card-title">
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<div class="media">
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@ -170,7 +173,7 @@ if(isset($_GET['ticket_id'])){
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<i class="fa fa-circle fa-stack-2x text-secondary"></i>
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<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
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</span>
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<?php
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<?php
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}
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?>
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@ -178,10 +181,12 @@ if(isset($_GET['ticket_id'])){
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<?php echo $ticket_reply_by_display; ?>
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<br>
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<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
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<br>
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<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
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</div>
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</div>
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</h3>
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<div class="card-tools">
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<div class="dropdown dropleft">
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<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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@ -202,11 +207,11 @@ if(isset($_GET['ticket_id'])){
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</div>
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<?php
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include("edit_ticket_reply_modal.php");
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}
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?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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@ -215,7 +220,7 @@ if(isset($_GET['ticket_id'])){
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<textarea class="form-control summernote" name="ticket_reply" required></textarea>
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</div>
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<div class="form-row">
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<div class="col-md-3">
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<div class="col-md-2">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend">
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@ -231,34 +236,40 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-sm-2">
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<div class="form-group">
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<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="00:00:00" onchange="setTime()"/>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_reply" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
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<?php //if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="public_reply_type" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client (Public Update)</label>
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</div>
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</div>
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</div>
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</div>
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<?php } ?>
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<?php //} ?>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
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</div>
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</div>
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</form>
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</div>
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<div class="col-md-3">
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Client</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($client_name); ?></strong>
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</div>
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@ -269,7 +280,7 @@ if(isset($_GET['ticket_id'])){
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Contact</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($contact_name); ?></strong>
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<br>
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@ -296,16 +307,16 @@ if(isset($_GET['ticket_id'])){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_phone; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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<?php
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if(!empty($contact_mobile)){
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?>
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<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_mobile; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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</div>
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</div>
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@ -317,7 +328,7 @@ if(isset($_GET['ticket_id'])){
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Asset</h4>
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<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($asset_name); ?></strong>
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<br>
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@ -342,8 +353,8 @@ if(isset($_GET['ticket_id'])){
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?>
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<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> <?php echo $asset_os; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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</div>
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</div>
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@ -351,7 +362,7 @@ if(isset($_GET['ticket_id'])){
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<?php } ?>
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<div class="card card-body mb-3">
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<div class="card card-body mb-3">
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<h4 class="text-secondary">Details</h4>
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<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i> <?php echo $ticket_assigned_to_display; ?></div>
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@ -368,15 +379,15 @@ if(isset($_GET['ticket_id'])){
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</div>
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<select class="form-control select2" name="assigned_to">
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<option value="">Not Assigned</option>
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<?php
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<?php
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$sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
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while($row = mysqli_fetch_array($sql_assign_to_select)){
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$user_id = $row['user_id'];
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$user_name = $row['user_name'];
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?>
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<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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@ -391,14 +402,14 @@ if(isset($_GET['ticket_id'])){
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<?php
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if($ticket_status !== "Closed"){
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?>
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<div class="card card-body mb-2">
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<div class="card card-body mb-2">
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<div class="">
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<a href="#" class="btn btn-outline-success btn-block">INVOICE</a>
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<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>
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</div>
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</div>
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<?php
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}
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?>
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@ -409,7 +420,7 @@ if(isset($_GET['ticket_id'])){
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<?php include("edit_ticket_modal.php"); ?>
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<?php
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<?php
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}
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@ -417,4 +428,55 @@ if(isset($_GET['ticket_id'])){
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?>
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<!-- Maybe move this to it's own JS file? -->
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<script type="text/javascript">
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// Default values
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var hours = 0;
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var minutes = 0;
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var seconds = 0;
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setInterval(countTime, 1000);
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// Counter
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function countTime()
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{
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++seconds;
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if(seconds == 60) {
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seconds = 0;
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minutes++;
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}
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if(minutes == 60) {
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minutes = 0;
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hours++;
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}
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// Total timeworked
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var time_worked = pad(hours) + ":" + pad(minutes) + ":" + pad(seconds);
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document.getElementById("time_worked").value = time_worked;
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}
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// Allows manually adjusting the timer
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function setTime()
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{
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var time_as_text = document.getElementById("time_worked").value;
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const time_text_array = time_as_text.split(":");
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hours = parseInt(time_text_array[0]);
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minutes = parseInt(time_text_array[1]);
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seconds = parseInt(time_text_array[2]);
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}
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// This function "pads" out the values, adding zeros if they are required
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function pad(val)
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{
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var valString = val + "";
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if(valString.length < 2)
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{
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return "0" + valString;
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}
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else
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{
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return valString;
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}
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}
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</script>
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<?php include("footer.php");
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