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Merge pull request #240 from wrongecho/ticket-status 

Update ticket status in database after a ticket reply.
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Johnny 2022-01-06 19:12:47 -05:00 committed by GitHub
parent 8e8b28df40 d37dd77637
commit 5170decf72
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1 changed files with 2 additions and 1 deletions
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post.php
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@ -4851,11 +4851,12 @@ if(isset($_POST['add_ticket_reply'])){
$ticket_id = intval($_POST['ticket_id']);
$ticket_reply = trim(mysqli_real_escape_string($mysqli,$_POST['ticket_reply']));
$ticket_status = trim(mysqli_real_escape_string($mysqli,$_POST['status']));
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//UPDATE Ticket Last Response Field
mysqli_query($mysqli,"UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Created', log_description = '$ticket_id', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");