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itflow
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Updated Ticket email / replies with ##- Please type your reply above this line -##

This commit is contained in:
johnnyq 2023-04-17 16:15:22 -04:00
parent c20f19568d
commit 53092fe9ca
2 changed files with 4 additions and 4 deletions
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4
cron_ticket_email_parser.php
View File

@ -82,7 +82,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_client_general_notifications == 1) {
$email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$email_body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$email_body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail(
$config_smtp_host,
@ -120,7 +120,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message) {
// Capture just the latest/most recent email reply content
// based off the "#--itflow#" line that we prepend the outgoing emails with (similar to the old school --reply above this line--)
$message = explode("#--itflow--#", $message);
$message = explode("##- Please type your reply above this line -##", $message);
$message = nl2br(htmlentities(strip_tags($message[0])));
$message = "<i>Email from: $from_email at $date:-</i> <br><br>$message";

4
post.php
View File

@ -6175,7 +6175,7 @@ if(isset($_POST['add_ticket'])){
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
@ -6398,7 +6398,7 @@ if(isset($_POST['add_ticket_reply'])){
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
}