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Updated Ticket email / replies with ##- Please type your reply above this line -##

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This commit is contained in:
johnnyq
2023-04-17 16:15:22 -04:00
parent c20f19568d
commit 53092fe9ca
2 changed files with 4 additions and 4 deletions
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4
post.php
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@@ -6175,7 +6175,7 @@ if(isset($_POST['add_ticket'])){
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
@@ -6398,7 +6398,7 @@ if(isset($_POST['add_ticket_reply'])){
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
}