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itflow
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Partially Updated ticket post to use new logAction function, added some ticket history updates, tidy and added more details to logging

This commit is contained in:
johnnyq 2024-11-13 17:48:24 -05:00
parent 47a4fa78a8
commit 56361c7008
2 changed files with 30 additions and 11 deletions
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1
post/user/task.php
View File

@ -139,6 +139,7 @@ if (isset($_GET['undo_complete_task'])) {
// Logging
logAction("Task", "Edit", "$session_name marked task $task_name as incomplete", $client_id, $task_id);
$_SESSION['alert_type'] = "error";
$_SESSION['alert_message'] = "Task <strong>$task_name</strong> marked as incomplete";
header("Location: " . $_SERVER["HTTP_REFERER"]);

40
post/user/ticket.php
View File

@ -77,7 +77,7 @@ if (isset($_POST['add_ticket'])) {
}
// Add Watchers
if (!empty($_POST['watchers'])) {
if (isset($_POST['watchers'])) {
foreach ($_POST['watchers'] as $watcher) {
$watcher_email = sanitizeInput($watcher);
mysqli_query($mysqli, "INSERT INTO ticket_watchers SET watcher_email = '$watcher_email', watcher_ticket_id = $ticket_id");
@ -157,11 +157,11 @@ if (isset($_POST['add_ticket'])) {
customAction('ticket_create', $ticket_id);
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix$ticket_number - $ticket_subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
logAction("Ticket", "Create", "$session_name created ticket $config_ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
$_SESSION['alert_message'] = "You created Ticket $ticket_subject <strong>$config_ticket_prefix$ticket_number</strong>";
$_SESSION['alert_message'] = "Ticket <strong>$config_ticket_prefix$ticket_number</strong> created";
header("Location: ticket.php?ticket_id=" . $ticket_id);
header("Location: ticket.php?ticket_id=$ticket_id");
}
if (isset($_POST['edit_ticket'])) {
@ -183,6 +183,7 @@ if (isset($_POST['edit_ticket'])) {
$project_id = intval($_POST['project']);
$client_id = intval($_POST['client_id']);
$ticket_number = sanitizeInput($_POST['ticket_number']);
$ticket_prefix = sanitizeInput($config_ticket_prefix);
mysqli_query($mysqli, "UPDATE tickets SET ticket_category = $category, ticket_subject = '$subject', ticket_priority = '$priority', ticket_billable = $billable, ticket_details = '$details', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_location_id = $location_id, ticket_asset_id = $asset_id, ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
@ -193,7 +194,7 @@ if (isset($_POST['edit_ticket'])) {
$sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id
AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql);
@ -242,10 +243,10 @@ if (isset($_POST['edit_ticket'])) {
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name modified ticket $ticket_number - $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Logging
logAction("Ticket", "Edit", "$session_name edited ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
$_SESSION['alert_message'] = "Ticket <strong>$ticket_number</strong> updated";
$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
@ -258,14 +259,31 @@ if (isset($_POST['edit_ticket_priority'])) {
$priority = sanitizeInput($_POST['priority']);
$client_id = intval($_POST['client_id']);
// Get ticket details
$sql = mysqli_query($mysqli, "SELECT
ticket_prefix, ticket_number ticket_priority, ticket_status_name, ticket_client_id
FROM tickets
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id"
);
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$original_priority = sanitizeInput($row['ticket_priority']);
$ticket_status = sanitizeInput($row['ticket_status_name']);
$client_id = intval($row['ticket_client_id']);
mysqli_query($mysqli, "UPDATE tickets SET ticket_priority = '$priority' WHERE ticket_id = $ticket_id");
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name edited ticket priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Update Ticket History
mysqli_query($mysqli, "INSERT INTO ticket_history SET ticket_history_status = '$ticket_status', ticket_history_description = '$session_name changed priority from $original_priority to $priority', ticket_history_ticket_id = $ticket_id");
// Logging
logAction("Ticket", "Edit", "$session_name changed priority from $original_priority to $priority for ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket priority updated";
$_SESSION['alert_message'] = "Priority updated <strong>$original_priority</strong> to <strong>$priority</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}