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Adjust client reply type to Client, not public. Public is for agent replies that are customer visible
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@@ -92,7 +92,7 @@ if ($emails) {
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$ticket_assigned_to = $row['ticket_assigned_to'];
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$client_id = $row['ticket_client_id'];
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$session_company_id = $row['company_id'];
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$ticket_reply_type = 'Public'; // Setting to client as a default value
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$ticket_reply_type = 'Client'; // Setting to client as a default value
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// Check the ticket ID is valid
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if (intval($ticket_id) && $ticket_id !== '0') {
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