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Add Resolved Tickets Count and Select option for tickets

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johnnyq
2024-10-31 13:26:34 -04:00
parent d35880e658
commit 5af8d6934b
1 changed files with 14 additions and 1 deletions
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15
tickets.php
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@@ -29,6 +29,10 @@ if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') { if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed'; $status = 'Closed';
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL"; $ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
} elseif ( isset($_GET['status']) && ($_GET['status']) == 'Resolved') {
// Default - Show open tickets
$status = 'Resolved';
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL AND ticket_closed_at IS NULL";
} else { } else {
// Default - Show open tickets // Default - Show open tickets
$status = 'Open'; $status = 'Open';
@@ -89,6 +93,11 @@ $sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS to
$row = mysqli_fetch_array($sql_total_tickets_closed); $row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']); $total_tickets_closed = intval($row['total_tickets_closed']);
//Get Total tickets Resolved
$sql_total_tickets_resolved = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_resolved FROM tickets WHERE ticket_resolved_at IS NOT NULL AND ticket_closed_at IS NULL $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_resolved);
$total_tickets_resolved = intval($row['total_tickets_resolved']);
//Get Unassigned tickets //Get Unassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $ticket_permission_snippet"); $sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_unassigned); $row = mysqli_fetch_array($sql_total_tickets_unassigned);
@@ -107,9 +116,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</style> </style>
<div class="card card-dark"> <div class="card card-dark">
<div class="card-header py-2"> <div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets <h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
<small class="ml-3"> <small class="ml-3">
<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> | <a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
<a href="?status=Resolved" class="text-white"><strong><?php echo $total_tickets_resolved; ?></strong> Resolved</a> |
<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a> <a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
</small> </small>
</h3> </h3>
@@ -141,6 +151,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</button> </button>
<div class="dropdown-menu"> <div class="dropdown-menu">
<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a> <a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="?status=Resolved&assigned=<?php echo $session_user_id ?>">Resolved tickets</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a> <a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
</div> </div>
</div> </div>