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Better Handling of HTML Reply ticket emails, reduce the spacing trim out extra spaces reduce the line height etc

This commit is contained in:
johnnyq 2024-06-26 13:14:16 -04:00
parent 30bd685dea
commit 5b3c6f4272
1 changed files with 18 additions and 5 deletions
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23
cron_ticket_email_parser.php
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@ -80,7 +80,13 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$new_config_ticket_next_number = $ticket_number + 1;
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
$message = "<i>Email from: $contact_email at $date:-</i> <br><br>$message";
// Clean up the message
$message = trim($message); // Remove leading/trailing whitespace
$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
$message = nl2br($message); // Convert newlines to <br>
// Wrap the message in a div with controlled line height
$message = "<i>Email from: $contact_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
$subject_esc = mysqli_real_escape_string($mysqli, $subject);
@ -146,7 +152,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_name = sanitizeInput($client_row['client_name']);
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$data[] = [
'from' => $config_ticket_from_email,
@ -168,9 +174,16 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
$ticket_reply_type = 'Client';
$message = explode("##- Please type your reply above this line -##", $message);
$message = nl2br($message[0]);
$message = "<i>Email from: $from_email at $date:-</i> <br><br>$message";
// Clean up the message
$message_parts = explode("##- Please type your reply above this line -##", $message);
$message_body = $message_parts[0];
$message_body = trim($message_body); // Remove leading/trailing whitespace
$message_body = preg_replace('/\s+/', ' ', $message_body); // Replace multiple spaces with a single space
$message_body = nl2br($message_body); // Convert newlines to <br>
// Wrap the message in a div with controlled line height
$message = "<i>Email from: $from_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message_body</div>";
$ticket_number_esc = intval($ticket_number);
$message_esc = mysqli_real_escape_string($mysqli, $message);