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Auto-acknowledgement email for email parsed tickets now contains guest link

This commit is contained in:
wrongecho 2025-01-11 19:33:48 +00:00
parent a9179462c4
commit 5baae71dc7
2 changed files with 2 additions and 1 deletions
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1
CHANGELOG.md
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@ -13,6 +13,7 @@ All notable changes to ITFlow will be documented in this file.
- Admin pages now once again use the new admin role-check
- Debug now shows the current git branch
- Individual POST handler logic pages can no longer be accessed directly
- Auto-acknowledgement email for email parsed tickets now contains guest link
## 24.12

2
scripts/cron_ticket_email_parser.php
View File

@ -155,7 +155,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$data = [];
if ($config_ticket_client_general_notifications == 1) {
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>Portal: <a href='https://$config_base_url/guest_view_ticket.php?ticket_id=$id&url_key=$url_key'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,