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Simplify Ticket to Invoice Line Description

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This commit is contained in:
johnnyq
2026-10-14 13:06:37 -04:00
parent 40ca4a6e6c
commit 5d129bd4aa
1 changed files with 2 additions and 27 deletions
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29
agent/modals/ticket/ticket_invoice_add.php
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@@ -39,6 +39,7 @@ $ticket_onsite = intval($row['ticket_onsite']);
$ticket_created_at = escapeHtml($row['ticket_created_at']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_date = date('Y-m-d g:i A', strtotime($ticket_created_at));
$ticket_date_description = date('m/d/Y', strtotime($ticket_created_at));
$ticket_first_response_at = escapeHtml($row['ticket_first_response_at']);
if ($ticket_first_response_at) {
$ticket_first_response_date_time = date('Y-m-d g:i A', strtotime($ticket_first_response_at));
@@ -227,33 +228,7 @@ ob_start();
<div class="input-group">
<textarea class="form-control" rows="10" name="item_description"><?php
// Build description text cleanly in PHP, not mixed with HTML
$description = "Ticket: {$ticket_prefix}{$ticket_number} - $ticket_subject\n";
$description .= "Work Performed: Support (see ticket notes)\n";
$description .= "\n";
$description .= "Opened: {$ticket_date}\n";
if ($ticket_first_response_date_time) {
$description .= "Initial Response: {$ticket_first_response_date_time}\n";
}
if ($ticket_resolved_date) {
$description .= "Resolved: {$ticket_resolved_date}\n";
}
$description .= "\n";
if ($ticket_assigned_agent) {
$description .= "Agent: {$ticket_assigned_agent}\n";
}
if ($location_id) {
$description .= "Location: {$location_name}\n";
}
if ($contact_id) {
$description .= "Contact: {$contact_name}\n";
}
if ($asset_id) {
$description .= "Asset: {$asset_name}\n";
}
if ($ticket_total_reply_time) {
$description .= "Time Spent: {$ticket_total_reply_time_display}";
}
$description = "Ticket {$ticket_prefix}{$ticket_number} - $ticket_subject - $ticket_date_description";
echo trim($description); // Trim any leading/trailing spaces/newlines
?></textarea>
</div>