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itflow
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Ticket Statuses from DB 

First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
This commit is contained in:
Marcus Hill 2024-03-24 22:36:21 +00:00
parent 7702d8c5bf
commit 5e63ef9a2a
11 changed files with 134 additions and 43 deletions
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8
client_tickets.php
View File

@ -142,14 +142,14 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_number = nullable_htmlentities($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_billable = intval($row['ticket_billable']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@ -173,7 +173,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@ -281,7 +281,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== "Closed") {
if ($ticket_status !== $config_ticket_status_id_closed || $ticket_status !== "Closed") {
require "ticket_assign_modal.php";

33
database_updates.php
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@ -1687,10 +1687,37 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.3'");
}
// if (CURRENT_DATABASE_VERSION == '1.1.3') {
// // Insert queries here required to update to DB version 1.1.4
if (CURRENT_DATABASE_VERSION == '1.1.3') {
// Add new ticket_statuses table
mysqli_query($mysqli, "CREATE TABLE `ticket_statuses` (
`ticket_status_id` INT(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` VARCHAR(200) NOT NULL,
`ticket_status_color` VARCHAR(200) NOT NULL,
`ticket_status_active` TINYINT(1) NOT NULL DEFAULT '1',
PRIMARY KEY (`ticket_status_id`)
)");
// Pre-seed ticket statuses
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = 'danger'"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = 'primary'"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = 'success'"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Auto Close', ticket_status_color = 'dark'"); // 5
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = 'dark'"); // 5
// Add default values above to settings
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_new` int(1) NOT NULL DEFAULT '1' AFTER `config_ticket_new_ticket_notification_email`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_open` int(1) NOT NULL DEFAULT '2' AFTER `config_ticket_status_id_new`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_autoclose` int(1) NOT NULL DEFAULT '4' AFTER `config_ticket_status_id_open`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_closed` int(1) NOT NULL DEFAULT '5' AFTER `config_ticket_status_id_autoclose`");
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.4'");
}
// if (CURRENT_DATABASE_VERSION == '1.1.4') {
// // Insert queries here required to update to DB version 1.1.5
// // Then, update the database to the next sequential version
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.4'");
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.1.5'");
// }
} else {

2
database_version.php
View File

@ -5,5 +5,5 @@
* It is used in conjunction with database_updates.php
*/
DEFINE("LATEST_DATABASE_VERSION", "1.1.3");
DEFINE("LATEST_DATABASE_VERSION", "1.1.4");

17
db.sql
View File

@ -1296,6 +1296,10 @@ CREATE TABLE `settings` (
`config_ticket_autoclose` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
`config_ticket_status_id_new` int(1) NOT NULL DEFAULT 1,
`config_ticket_status_id_open` int(1) NOT NULL DEFAULT 2,
`config_ticket_status_id_autoclose` int(1) NOT NULL DEFAULT 4,
`config_ticket_status_id_closed` int(1) NOT NULL DEFAULT 5,
`config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
`config_cron_key` varchar(255) DEFAULT NULL,
`config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
@ -1560,6 +1564,19 @@ CREATE TABLE `ticket_replies` (
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_statuses`
--
DROP TABLE IF EXISTS `ticket_statuses`;
CREATE TABLE IF NOT EXISTS `ticket_statuses` (
`ticket_status_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` varchar(200) NOT NULL,
`ticket_status_color` varchar(200) NOT NULL,
`ticket_status_active` TINYINT(1) NOT NULL DEFAULT '1',
PRIMARY KEY (`ticket_status_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
--
-- Table structure for table `ticket_views`
--

37
functions.php
View File

@ -1139,6 +1139,22 @@ function createiCalStrCancel($originaliCalStr) {
}
function getTicketStatusColor($ticket_status) {
global $mysqli;
if (intval($ticket_status)) {
$status_id = intval($ticket_status);
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id = $status_id LIMIT 1"));
if ($row) {
return nullable_htmlentities($row['ticket_status_color']);
}
// Default return
return "Unknown";
}
// Legacy support for named statuses
if ($ticket_status == "New") {
return "danger";
} elseif ($ticket_status == "Open") {
@ -1151,3 +1167,24 @@ function getTicketStatusColor($ticket_status) {
return "dark";
}
}
function getTicketStatusName($ticket_status) {
global $mysqli;
// Legacy support for named statuses
if (!intval($ticket_status)) {
return $ticket_status;
}
$status_id = intval($ticket_status);
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id = $status_id LIMIT 1"));
if ($row) {
return nullable_htmlentities($row['ticket_status_name']);
}
// Default return
return "Unknown";
}

4
get_settings.php
View File

@ -68,6 +68,10 @@ $config_ticket_client_general_notifications = intval($row['config_ticket_client_
$config_ticket_autoclose = intval($row['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
$config_ticket_new_ticket_notification_email = $row['config_ticket_new_ticket_notification_email'];
$config_ticket_status_id_new = intval($row['config_ticket_status_id_new']);
$config_ticket_status_id_open = intval($row['config_ticket_status_id_open']);
$config_ticket_status_id_autoclose = intval($row['config_ticket_status_id_autoclose']);
$config_ticket_status_id_closed = intval($row['config_ticket_status_id_closed']);
// Cron
$config_enable_cron = intval($row['config_enable_cron']);

4
portal/portal_functions.php
View File

@ -16,10 +16,10 @@ function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state)
// Setup
if ($expected_ticket_state == "Closed") {
// Closed tickets
$ticket_state_snippet = "ticket_status = 'Closed'";
$ticket_state_snippet = "ticket_status = 'Closed' OR ticket_status = $config_ticket_status_id_closed";
} else {
// Open (working/hold) tickets
$ticket_state_snippet = "ticket_status != 'Closed'";
$ticket_state_snippet = "ticket_status != 'Closed' or ticket_status != $config_ticket_status_id_closed";
}
// Verify the contact has access to the provided ticket ID

6
portal/portal_post.php
View File

@ -33,7 +33,7 @@ if (isset($_POST['add_ticket'])) {
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'New', ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = $config_ticket_status_id_new, ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Notify agent DL of the new ticket, if populated with a valid email
@ -86,7 +86,7 @@ if (isset($_POST['add_ticket_comment'])) {
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = $config_ticket_status_id_open WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
// Get ticket details & Notify the assigned tech (if any)
@ -201,7 +201,7 @@ if (isset($_GET['close_ticket'])) {
if (verifyContactTicketAccess($ticket_id, "Open")) {
// Close ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Closed', ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = $config_ticket_status_id_closed, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id");

36
post/ticket.php
View File

@ -11,9 +11,9 @@ if (isset($_POST['add_ticket'])) {
$client_id = intval($_POST['client']);
$assigned_to = intval($_POST['assigned_to']);
if ($assigned_to == 0) {
$ticket_status = 'New';
$ticket_status = $config_ticket_status_id_new;
} else {
$ticket_status = 'Open';
$ticket_status = $config_ticket_status_id_open;
}
$contact = intval($_POST['contact']);
$subject = sanitizeInput($_POST['subject']);
@ -82,6 +82,7 @@ if (isset($_POST['add_ticket'])) {
$ticket_details = mysqli_escape_string($mysqli, $row['ticket_details']);
$ticket_priority = sanitizeInput($row['ticket_priority']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
@ -330,8 +331,15 @@ if (isset($_POST['assign_ticket'])) {
$ticket_id = intval($_POST['ticket_id']);
$assigned_to = intval($_POST['assigned_to']);
$ticket_status = sanitizeInput($_POST['ticket_status']);
// TODO: Remove this legacy if
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
$ticket_status = $config_ticket_status_id_open;
}
// New
if ($ticket_status == $config_ticket_status_id_new && $assigned_to !== 0) {
$ticket_status = $config_ticket_status_id_open;
}
// Allow for un-assigning tickets
@ -356,7 +364,7 @@ if (isset($_POST['assign_ticket'])) {
}
// Get & verify ticket details
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id, client_name FROM tickets LEFT JOIN clients ON ticket_client_id = client_id WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id, client_name FROM tickets LEFT JOIN clients ON ticket_client_id = client_id WHERE ticket_id = '$ticket_id' AND ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed'");
$ticket_details = mysqli_fetch_array($ticket_details_sql);
$ticket_prefix = sanitizeInput($ticket_details['ticket_prefix']);
@ -434,7 +442,7 @@ if (isset($_GET['delete_ticket'])) {
$ticket_status = sanitizeInput($row['ticket_status']);
$client_id = intval($row['ticket_client_id']);
if ($ticket_status !== 'Closed') {
if ($ticket_status !== $config_ticket_status_id_closed && $ticket_status !== 'Closed') {
mysqli_query($mysqli, "DELETE FROM tickets WHERE ticket_id = $ticket_id");
// Delete all ticket replies
@ -479,7 +487,7 @@ if (isset($_POST['bulk_assign_ticket'])) {
$client_id = intval($row['ticket_client_id']);
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
$ticket_status = $config_ticket_status_id_open;
}
// Allow for un-assigning tickets
@ -621,7 +629,7 @@ if (isset($_POST['bulk_close_tickets'])) {
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
@ -713,6 +721,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
// POST variables
$ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
$ticket_status = sanitizeInput($_POST['bulk_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$private_note = intval($_POST['bulk_private_reply']);
if ($private_note == 1) {
$ticket_reply_type = 'Internal';
@ -780,7 +789,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$data = [];
@ -842,6 +851,7 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_id = intval($_POST['ticket_id']);
$ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']);
$ticket_status = sanitizeInput($_POST['status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
// Handle the time inputs for hours, minutes, and seconds
$hours = intval($_POST['hours']);
$minutes = intval($_POST['minutes']);
@ -869,7 +879,7 @@ if (isset($_POST['add_ticket_reply'])) {
// Update Ticket Last Response Field
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
if ($ticket_status == 'Closed') {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == 'Closed') {
mysqli_query($mysqli, "UPDATE tickets SET ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");
}
@ -909,15 +919,15 @@ if (isset($_POST['add_ticket_reply'])) {
// Slightly different email subject/text depending on if this update closed the ticket or not
if ($ticket_status == 'Closed') {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == 'Closed') {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} elseif ($ticket_status == 'Auto Close') {
} elseif ($ticket_status == $config_ticket_status_id_autoclose || $ticket_status == 'Auto Close') {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
$data = [];

8
setup.php
View File

@ -257,7 +257,7 @@ if (isset($_POST['add_company_settings'])) {
unlink('uploads/tmp/cronkey.php');
}
// Create Main Account Types
mysqli_query($mysqli,"INSERT INTO account_types SET account_type_name = 'Asset', account_type_parent = 1, account_type_description = 'Assets are economic resources which are expected to benefit the business in the future.'");
@ -295,6 +295,12 @@ if (isset($_POST['add_company_settings'])) {
//Create Calendar
mysqli_query($mysqli,"INSERT INTO calendars SET calendar_name = 'Default', calendar_color = 'blue'");
// Add default ticket statuses
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = 'danger'"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = 'primary'"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = 'success'"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Auto Close', ticket_status_color = 'success'"); // 4
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = 'dark'"); // 5
$_SESSION['alert_message'] = "Company <strong>$name</strong> created!";

22
tickets.php
View File

@ -311,7 +311,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
@ -319,7 +319,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@ -333,17 +333,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
if ($ticket_status == "New") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Open") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "On Hold") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
}
$ticket_status_color = getTicketStatusColor($ticket_status);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
@ -355,7 +345,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@ -398,7 +388,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<!-- Ticket Bulk Select -->
<td>
<?php if ($ticket_status !== "Closed") { ?>
<?php if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
@ -470,7 +460,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== "Closed") {
if ($ticket_status !== $config_ticket_status_id_closed || $ticket_status !== "Closed") {
require "ticket_assign_modal.php";