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Ticket Statuses from DB

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First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
This commit is contained in:
Marcus Hill
2024-03-24 22:36:21 +00:00
parent 7702d8c5bf
commit 5e63ef9a2a
11 changed files with 134 additions and 43 deletions
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4
portal/portal_functions.php
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@@ -16,10 +16,10 @@ function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state)
// Setup
if ($expected_ticket_state == "Closed") {
// Closed tickets
$ticket_state_snippet = "ticket_status = 'Closed'";
$ticket_state_snippet = "ticket_status = 'Closed' OR ticket_status = $config_ticket_status_id_closed";
} else {
// Open (working/hold) tickets
$ticket_state_snippet = "ticket_status != 'Closed'";
$ticket_state_snippet = "ticket_status != 'Closed' or ticket_status != $config_ticket_status_id_closed";
}
// Verify the contact has access to the provided ticket ID