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Ticket Statuses from DB

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First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
This commit is contained in:
Marcus Hill
2024-03-24 22:36:21 +00:00
parent 7702d8c5bf
commit 5e63ef9a2a
11 changed files with 134 additions and 43 deletions
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22
tickets.php
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@@ -311,7 +311,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
@@ -319,7 +319,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@@ -333,17 +333,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
if ($ticket_status == "New") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Open") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "On Hold") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
}
$ticket_status_color = getTicketStatusColor($ticket_status);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
@@ -355,7 +345,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@@ -398,7 +388,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<!-- Ticket Bulk Select -->
<td>
<?php if ($ticket_status !== "Closed") { ?>
<?php if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
@@ -470,7 +460,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== "Closed") {
if ($ticket_status !== $config_ticket_status_id_closed || $ticket_status !== "Closed") {
require "ticket_assign_modal.php";