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itflow
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Fix contact title & improve logging on client portal 

Hyperlink ticket on client overview page
This commit is contained in:
Marcus Hill 2022-04-16 12:51:15 +01:00
parent 0a483cf13a
commit 5f5e023afe
5 changed files with 8 additions and 8 deletions
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2
client_overview.php
View File

@ -191,7 +191,7 @@ $sql_tickets_stale = mysqli_query($mysqli,"SELECT * FROM tickets
?>
<tr>
<td><?php echo "$ticket_prefix$ticket_number"; ?></td>
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id?>"><?php echo "$ticket_prefix$ticket_number"; ?></a</td>
<td><?php echo $ticket_subject; ?></td>
<td class="text-danger"><?php echo $ticket_created_at; ?></td>
</tr>

1
portal/check_login.php
View File

@ -38,6 +38,7 @@ $contact = mysqli_fetch_array($contact_sql);
$session_contact_name = $contact['contact_name'];
$session_contact_initials = initials($session_contact_name);
$session_contact_title = $contact['contact_title'];
$session_contact_email = $contact['contact_email'];
$session_contact_photo = $contact['contact_photo'];

5
portal/index.php
View File

@ -56,9 +56,8 @@ $total_tickets = $row['total_tickets'];
<br>
<?php } ?>
<div class="text-dark"><?php echo $contact_name; ?></div>
<div><?php echo $contact_title_display; ?></div>
<div><?php echo $primary_contact_display; ?></div>
<div class="text-dark"><?php echo $session_contact_name; ?></div>
<div><?php echo $session_contact_title; ?></div>
</th>
<th>
<div class="">

4
portal/portal_post.php
View File

@ -42,7 +42,7 @@ if(isset($_POST['add_ticket'])){
$id = mysqli_insert_id($mysqli);
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
header("Location: ticket.php?id=" . $id);
@ -126,7 +126,7 @@ if(isset($_GET['close_ticket'])){
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_created_at = NOW(), ticket_reply_by = '$session_contact_id', ticket_reply_ticket_id = '$ticket_id', company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed by client', log_created_at = NOW(), company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed by client', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_created_at = NOW(), company_id = $session_company_id");
header("Location: ticket.php?id=" . $ticket_id);
}

4
portal/ticket.php
View File

@ -27,7 +27,7 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<span class="navbar-text">
<?php
if($ticket_status !== "Closed"){ ?>
if($ticket['ticket_status'] !== "Closed"){ ?>
<button class="btn btn-sm btn-outline-success my-2 my-sm-0 form-inline my-2 my-lg-0" type="submit"><a href="portal_post.php?close_ticket=<?php echo $ticket_id; ?>"><i class="fas fa-fw fa-check text-secondary text-success"></i> Close ticket</a></button>
<?php } ?>
</span>
@ -94,7 +94,7 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type != 'Internal' ORDER BY ticket_reply_id DESC");
while($row = mysqli_fetch_array($sql)){;
while($row = mysqli_fetch_array($sql)){
$ticket_reply_id = $row['ticket_reply_id'];
$ticket_reply = $row['ticket_reply'];
$ticket_reply_created_at = $row['ticket_reply_created_at'];