mirror of https://github.com/itflow-org/itflow
Initial work on new Mail Parser that uses the old php imap libraries and not the new webklex
This commit is contained in:
johnnyq
parent
878e145550
commit
646b94d8ab
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@ -0,0 +1,634 @@
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<?php
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/*
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* CRON - Email Parser
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* Process emails and create/update tickets
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*/
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// Set working directory to the directory this cron script lives at.
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chdir(dirname(__FILE__));
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// Get ITFlow config & helper functions
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require_once "config.php";
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// Set Timezone
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require_once "inc_set_timezone.php";
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require_once "functions.php";
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// Get settings for the "default" company
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require_once "get_settings.php";
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_email_parse_unknown_senders = intval($row['config_ticket_email_parse_unknown_senders']);
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// Get company name & phone & timezone
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$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// Check setting enabled
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if ($config_ticket_email_parse == 0) {
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exit("Email Parser: Feature is not enabled - check Settings > Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
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}
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$argv = $_SERVER['argv'];
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// Check Cron Key
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if ($argv[1] !== $config_cron_key) {
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exit("Cron Key invalid -- Quitting..");
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}
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// Get system temp directory
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$temp_dir = sys_get_temp_dir();
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// Create the path for the lock file using the temp directory
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$lock_file_path = "{$temp_dir}/itflow_email_parser_{$installation_id}.lock";
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// Check for lock file to prevent concurrent script runs
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if (file_exists($lock_file_path)) {
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$file_age = time() - filemtime($lock_file_path);
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// If file is older than 5 minutes (300 seconds), delete and continue
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if ($file_age > 300) {
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unlink($lock_file_path);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 5 minutes old so it removed it'");
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} else {
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
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exit("Script is already running. Exiting.");
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}
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}
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// Create a lock file
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file_put_contents($lock_file_path, "Locked");
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// Allowed attachment extensions
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$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
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// Function to raise a new ticket for a given contact and email them confirmation (if configured)
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function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
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$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
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$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
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$new_config_ticket_next_number = $ticket_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Clean up the message
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$message = trim($message); // Remove leading/trailing whitespace
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// Process inline images in the message
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$message = processInlineImages($message, $attachments, $ticket_number);
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: <b>$contact_name</b> <$contact_email> at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
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$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$subject_esc = mysqli_real_escape_string($mysqli, $subject);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$contact_email_esc = mysqli_real_escape_string($mysqli, $contact_email);
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$client_id_esc = intval($client_id);
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//Generate a unique URL key for clients to access
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$url_key = randomString(156);
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject_esc', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id_esc");
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$id = mysqli_insert_id($mysqli);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject_esc) ($id)', log_client_id = $client_id_esc");
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mkdirMissing('uploads/tickets/');
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$att_dir = "uploads/tickets/" . $id . "/";
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mkdirMissing($att_dir);
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rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
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$original_message_file_esc = mysqli_real_escape_string($mysqli, $original_message_file);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
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// Process attachments (excluding inline images)
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processAttachments($attachments, $att_dir, $id, null, $contact_email);
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$data = [];
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if ($config_ticket_client_general_notifications == 1) {
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$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
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$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => mysqli_real_escape_string($mysqli, $subject_email),
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'body' => mysqli_real_escape_string($mysqli, $body)
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];
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}
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if ($config_ticket_new_ticket_notification_email) {
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if ($client_id == 0){
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$client_name = "Guest";
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} else {
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$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
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$client_row = mysqli_fetch_array($client_sql);
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$client_name = sanitizeInput($client_row['client_name']);
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}
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$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
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$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $config_ticket_new_ticket_notification_email,
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'recipient_name' => $config_ticket_from_name,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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];
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}
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addToMailQueue($mysqli, $data);
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// Custom action/notif handler
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customAction('ticket_create', $id);
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return true;
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}
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// Add Reply Function
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function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
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$ticket_reply_type = 'Client';
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// Clean up the message
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$message_parts = explode("##- Please type your reply above this line -##", $message);
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$message_body = $message_parts[0];
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$message_body = trim($message_body); // Remove leading/trailing whitespace
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// Process inline images in the message
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$message_body = processInlineImages($message_body, $attachments, $ticket_number);
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: $from_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message_body</div>";
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$ticket_number_esc = intval($ticket_number);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
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FROM tickets
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LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
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LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
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WHERE ticket_number = $ticket_number_esc LIMIT 1"));
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if ($row) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_reply_contact = intval($row['ticket_contact_id']);
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$ticket_contact_email = sanitizeInput($row['contact_email']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = sanitizeInput($row['client_name']);
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if ($ticket_status == 5) {
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$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$ticket_number_esc = mysqli_real_escape_string($mysqli, $ticket_number);
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$ticket_id_esc = intval($ticket_id);
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$client_id_esc = intval($client_id);
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id_esc) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id_esc', notification_client_id = $client_id_esc");
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$email_subject = "Action required: This ticket is already closed";
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$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $from_email,
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'recipient_name' => $from_email,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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]
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];
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addToMailQueue($mysqli, $data);
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return true;
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}
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if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email_esc' AND contact_client_id = $client_id LIMIT 1"));
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if ($row) {
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$ticket_reply_contact = intval($row['contact_id']);
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} else {
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$ticket_reply_type = 'Internal';
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$ticket_reply_contact = '0';
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$message = "<b>WARNING: Contact email mismatch</b><br>$message";
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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}
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}
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message_esc', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
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$reply_id = mysqli_insert_id($mysqli);
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mkdirMissing('uploads/tickets/');
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$att_dir = "uploads/tickets/" . $ticket_id . "/";
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mkdirMissing($att_dir);
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// Process attachments (excluding inline images)
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processAttachments($attachments, $att_dir, $ticket_id, $reply_id, $from_email);
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$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
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if ($ticket_assigned_to) {
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$row = mysqli_fetch_array($ticket_assigned_to);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if ($ticket_assigned_to) {
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$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
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$tech_row = mysqli_fetch_array($tech_sql);
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$tech_email = sanitizeInput($tech_row['user_email']);
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$tech_name = sanitizeInput($tech_row['user_name']);
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$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
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$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $tech_email,
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'recipient_name' => $tech_name,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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]
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];
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addToMailQueue($mysqli, $data);
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}
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}
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)', log_client_id = $client_id");
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customAction('ticket_reply_client', $ticket_id);
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return true;
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} else {
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return false;
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}
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}
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// Function to process inline images in the HTML body
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function processInlineImages($html_body, &$attachments, $ticket_number) {
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global $config_base_url;
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// Create a mapping of Content-ID to attachment data
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$inline_images = array();
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foreach ($attachments as $key => $attachment) {
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if (!empty($attachment['content_id'])) {
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$content_id = trim($attachment['content_id'], '<>');
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$inline_images[$content_id] = $attachment;
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unset($attachments[$key]); // Remove inline images from attachments array
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}
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}
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// Replace cid references in the HTML body
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if (!empty($inline_images)) {
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// Ensure the images directory exists
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$images_dir = "uploads/inline_images/";
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mkdirMissing($images_dir);
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foreach ($inline_images as $content_id => $attachment) {
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$att_name = $attachment['filename'];
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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// Generate a unique filename
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = $images_dir . $att_saved_filename;
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// Save the inline image
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file_put_contents($att_saved_path, $attachment['data']);
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// Update the HTML body to point to the saved image
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$html_body = str_replace('cid:' . $content_id, "https://$config_base_url/$att_saved_path", $html_body);
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}
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}
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return $html_body;
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}
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// Function to process attachments (excluding inline images)
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function processAttachments($attachments, $att_dir, $ticket_id, $reply_id = null, $from_email = '') {
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global $mysqli, $allowed_extensions, $config_ticket_prefix;
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foreach ($attachments as $attachment) {
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$att_name = $attachment['filename'];
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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if (in_array($att_extension, $allowed_extensions)) {
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = $att_dir . $att_saved_filename;
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file_put_contents($att_saved_path, $attachment['data']);
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$ticket_attachment_name = sanitizeInput($att_name);
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$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
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$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
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$reply_clause = $reply_id ? ", ticket_attachment_reply_id = $reply_id" : "";
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_ticket_id = $ticket_id $reply_clause");
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} else {
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_id', log_client_id = $ticket_id");
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Function to construct the mailbox string
|
||||
function getMailboxString($host, $port, $encryption, $validate_cert, $folder = 'INBOX') {
|
||||
$mailbox = "{" . $host . ":" . $port . "/";
|
||||
|
||||
// Handle encryption
|
||||
if ($encryption == 'ssl') {
|
||||
$mailbox .= 'imap/ssl';
|
||||
} elseif ($encryption == 'tls') {
|
||||
$mailbox .= 'imap/tls';
|
||||
} else {
|
||||
$mailbox .= 'imap';
|
||||
}
|
||||
|
||||
// Handle validate_cert
|
||||
if (!$validate_cert) {
|
||||
$mailbox .= '/novalidate-cert';
|
||||
}
|
||||
|
||||
$mailbox .= '}' . $folder;
|
||||
|
||||
return $mailbox;
|
||||
}
|
||||
|
||||
// Function to create a folder in the mailbox if it doesn't exist
|
||||
function createMailboxFolder($imap, $folderName) {
|
||||
$mailboxPath = "{" . $GLOBALS['config_imap_host'] . "}" . $folderName;
|
||||
$folders = imap_list($imap, "{" . $GLOBALS['config_imap_host'] . "}", "*");
|
||||
$folderExists = false;
|
||||
if ($folders) {
|
||||
foreach ($folders as $folder) {
|
||||
$folderShortName = str_replace("{" . $GLOBALS['config_imap_host'] . "}", '', $folder);
|
||||
if ($folderShortName == $folderName) {
|
||||
$folderExists = true;
|
||||
break;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if (!$folderExists) {
|
||||
if (imap_createmailbox($imap, imap_utf7_encode($mailboxPath))) {
|
||||
echo "Folder '$folderName' created successfully.\n";
|
||||
// Subscribe to the folder
|
||||
imap_subscribe($imap, imap_utf7_encode($mailboxPath));
|
||||
} else {
|
||||
echo "Error creating folder '$folderName': " . imap_last_error() . "\n";
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Function to get the body of the email
|
||||
function getBody($imap, $email_number, $structure, &$attachments) {
|
||||
$body = '';
|
||||
|
||||
if (!isset($structure->parts)) { // Simple message, no attachments
|
||||
$body = imap_body($imap, $email_number);
|
||||
if ($structure->encoding == 3) { // Base64
|
||||
$body = base64_decode($body);
|
||||
} elseif ($structure->encoding == 4) { // Quoted-Printable
|
||||
$body = quoted_printable_decode($body);
|
||||
}
|
||||
} else {
|
||||
// Multipart message
|
||||
$body = get_part($imap, $email_number, $structure, 0, $attachments);
|
||||
}
|
||||
|
||||
return $body;
|
||||
}
|
||||
|
||||
function get_part($imap, $email_number, $part, $part_no, &$attachments) {
|
||||
$data = '';
|
||||
$params = array();
|
||||
if ($part->ifparameters) {
|
||||
foreach ($part->parameters as $param) {
|
||||
$params[strtolower($param->attribute)] = $param->value;
|
||||
}
|
||||
}
|
||||
if ($part->ifdparameters) {
|
||||
foreach ($part->dparameters as $param) {
|
||||
$params[strtolower($param->attribute)] = $param->value;
|
||||
}
|
||||
}
|
||||
|
||||
// Identify if the part is an attachment
|
||||
$is_attachment = false;
|
||||
$filename = '';
|
||||
$name = '';
|
||||
$content_id = '';
|
||||
|
||||
if ($part->ifdisposition) {
|
||||
if (strtolower($part->disposition) == 'attachment' || strtolower($part->disposition) == 'inline') {
|
||||
$is_attachment = true;
|
||||
}
|
||||
}
|
||||
|
||||
if ($part->ifid) {
|
||||
$content_id = trim($part->id, '<>');
|
||||
$is_attachment = true;
|
||||
}
|
||||
|
||||
if ($params) {
|
||||
if (isset($params['filename']) || isset($params['name'])) {
|
||||
$is_attachment = true;
|
||||
$filename = isset($params['filename']) ? $params['filename'] : $params['name'];
|
||||
}
|
||||
}
|
||||
|
||||
// If it's an attachment, process it
|
||||
if ($is_attachment) {
|
||||
$attachment = array(
|
||||
'filename' => $filename,
|
||||
'content_id' => $content_id,
|
||||
'data' => imap_fetchbody($imap, $email_number, $part_no ? $part_no : 1),
|
||||
'encoding' => $part->encoding
|
||||
);
|
||||
|
||||
// Decode the data
|
||||
if ($part->encoding == 3) { // Base64
|
||||
$attachment['data'] = base64_decode($attachment['data']);
|
||||
} elseif ($part->encoding == 4) { // Quoted-Printable
|
||||
$attachment['data'] = quoted_printable_decode($attachment['data']);
|
||||
}
|
||||
|
||||
$attachments[] = $attachment;
|
||||
}
|
||||
|
||||
// If the part is HTML, return it
|
||||
if ($part->type == 0 && strtolower($part->subtype) == 'html') {
|
||||
$data = imap_fetchbody($imap, $email_number, $part_no ? $part_no : 1);
|
||||
if ($part->encoding == 3) {
|
||||
$data = base64_decode($data);
|
||||
} elseif ($part->encoding == 4) {
|
||||
$data = quoted_printable_decode($data);
|
||||
}
|
||||
return $data;
|
||||
}
|
||||
|
||||
// If there are sub-parts, recursively get the HTML part
|
||||
if (isset($part->parts) && count($part->parts)) {
|
||||
$index = 1;
|
||||
foreach ($part->parts as $sub_part) {
|
||||
$prefix = $part_no ? $part_no . '.' . $index : $index;
|
||||
$result = get_part($imap, $email_number, $sub_part, $prefix, $attachments);
|
||||
if ($result) {
|
||||
return $result;
|
||||
}
|
||||
$index++;
|
||||
}
|
||||
}
|
||||
|
||||
return '';
|
||||
}
|
||||
|
||||
// Now, connect to the IMAP server
|
||||
$mailbox = getMailboxString($config_imap_host, $config_imap_port, $config_imap_encryption, true);
|
||||
|
||||
$imap = imap_open($mailbox, $config_imap_username, $config_imap_password);
|
||||
|
||||
if (!$imap) {
|
||||
echo "Error connecting to IMAP server: " . imap_last_error();
|
||||
exit;
|
||||
}
|
||||
|
||||
// Create the "ITFlow" mailbox folder if it doesn't exist
|
||||
createMailboxFolder($imap, 'ITFlow');
|
||||
|
||||
// Search for unseen emails
|
||||
$emails = imap_search($imap, 'UNSEEN');
|
||||
|
||||
if ($emails) {
|
||||
foreach ($emails as $email_number) {
|
||||
$email_processed = false;
|
||||
|
||||
// Fetch the email header
|
||||
$header = imap_headerinfo($imap, $email_number);
|
||||
|
||||
// Fetch the email structure
|
||||
$structure = imap_fetchstructure($imap, $email_number);
|
||||
|
||||
$attachments = array();
|
||||
|
||||
// Get the message body
|
||||
$message_body = getBody($imap, $email_number, $structure, $attachments);
|
||||
|
||||
// Get the raw message for saving
|
||||
$raw_header = imap_fetchheader($imap, $email_number);
|
||||
$raw_body = imap_body($imap, $email_number);
|
||||
$eml_content = $raw_header . $raw_body;
|
||||
|
||||
// Save the original message
|
||||
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
|
||||
mkdirMissing('uploads/tmp/');
|
||||
file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
|
||||
|
||||
// Get the from address
|
||||
$from = $header->from[0];
|
||||
$from_name = sanitizeInput(imap_utf8($from->personal ?? 'Unknown'));
|
||||
$from_email = sanitizeInput($from->mailbox . '@' . $from->host);
|
||||
|
||||
// Get the subject
|
||||
$subject = sanitizeInput(imap_utf8($header->subject ?? 'No Subject'));
|
||||
|
||||
// Get the date
|
||||
$date = sanitizeInput($header->date ?? date('Y-m-d H:i:s'));
|
||||
|
||||
$from_domain = explode("@", $from_email);
|
||||
$from_domain = sanitizeInput(end($from_domain));
|
||||
|
||||
// Now process the message
|
||||
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number_match)) {
|
||||
preg_match('/\d+/', $ticket_number_match[0], $ticket_number);
|
||||
$ticket_number = intval($ticket_number[0]);
|
||||
|
||||
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $attachments)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} else {
|
||||
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
||||
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
|
||||
$row = mysqli_fetch_array($any_contact_sql);
|
||||
|
||||
if ($row) {
|
||||
$contact_name = sanitizeInput($row['contact_name']);
|
||||
$contact_id = intval($row['contact_id']);
|
||||
$contact_email = sanitizeInput($row['contact_email']);
|
||||
$client_id = intval($row['contact_client_id']);
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} else {
|
||||
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
|
||||
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
|
||||
|
||||
if ($row && $from_domain == $row['domain_name']) {
|
||||
$client_id = intval($row['domain_client_id']);
|
||||
|
||||
$password = password_hash(randomString(), PASSWORD_DEFAULT);
|
||||
$contact_name = $from_name;
|
||||
$contact_email = $from_email;
|
||||
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_password_hash = '$password', contact_client_id = $client_id");
|
||||
$contact_id = mysqli_insert_id($mysqli);
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
|
||||
customAction('contact_create', $contact_id);
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} elseif ($config_ticket_email_parse_unknown_senders) {
|
||||
// Parse even if the sender is unknown
|
||||
$bad_from_pattern = "/daemon|postmaster/i";
|
||||
if (!(preg_match($bad_from_pattern, $from_email))) {
|
||||
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($email_processed) {
|
||||
imap_setflag_full($imap, $email_number, "\\Seen");
|
||||
imap_mail_move($imap, $email_number, 'ITFlow');
|
||||
// Expunge the mailbox to apply changes
|
||||
imap_expunge($imap);
|
||||
} else {
|
||||
echo "Failed to process email - flagging for manual review.\n";
|
||||
imap_setflag_full($imap, $email_number, "\\Flagged");
|
||||
// No need to expunge here unless desired
|
||||
}
|
||||
|
||||
if (file_exists("uploads/tmp/{$original_message_file}")) {
|
||||
unlink("uploads/tmp/{$original_message_file}");
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Close the IMAP connection
|
||||
imap_close($imap);
|
||||
|
||||
// Remove the lock file
|
||||
unlink($lock_file_path);
|
||||
Loading…
Reference in New Issue