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Ticket update behaviour - Default to internal update when contact email matches the agent email

This commit is contained in:
Marcus Hill 2023-10-07 16:10:00 +01:00
parent 0c0d89c1a6
commit 69eef8220d
1 changed files with 16 additions and 16 deletions
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32
ticket.php
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@ -326,8 +326,8 @@ if (isset($_GET['ticket_id'])) {
</div>
</div>
<?php if(!empty($contact_email)){ ?>
<?php if(!empty($contact_email && $contact_email !== $session_email)){ ?>
<div class="col-md-2">
<div class="form-group">
<div class="custom-control custom-checkbox">
@ -483,7 +483,7 @@ if (isset($_GET['ticket_id'])) {
<!-- Contact card -->
<div class="card card-body card-outline card-dark mb-3">
<h4 class="text-secondary">Contact</h4>
<?php if (!empty($contact_id)) { ?>
<div>
@ -542,7 +542,7 @@ if (isset($_GET['ticket_id'])) {
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
<?php } ?>
</div>
<?php } else { ?>
<div>
<a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add a Contact</a>
@ -570,7 +570,7 @@ if (isset($_GET['ticket_id'])) {
<i class="fa fa-fw fa-eye text-secondary ml-1 mr-2"></i><?php echo $ticket_watcher_email; ?>
</div>
<?php } ?>
</div>
<!-- End Ticket watchers card -->
@ -586,14 +586,14 @@ if (isset($_GET['ticket_id'])) {
<div class="mt-2">
<i class="fa fa-fw fa-history text-secondary ml-1 mr-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong>
</div>
<?php
if ($ticket_status == "Closed") {
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
?>
<div class="mt-1">
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
</div>
@ -601,7 +601,7 @@ if (isset($_GET['ticket_id'])) {
<i class="fa fa-fw fa-comment-dots text-secondary ml-1 mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
</div>
<?php } ?>
<?php if (!empty($ticket_total_reply_time)) { ?>
<div class="mt-1">
<i class="far fa-fw fa-clock text-secondary ml-1 mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
@ -613,13 +613,13 @@ if (isset($_GET['ticket_id'])) {
<!-- Asset card -->
<div class="card card-body card-outline card-dark mb-3">
<h4 class="text-secondary">Asset</h4>
<?php if ($asset_id == 0) { ?>
<div>
<a href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add an Asset</a>
</div>
<?php } else { ?>
<div>
@ -699,13 +699,13 @@ if (isset($_GET['ticket_id'])) {
</div>
<?php } // End Ticket asset Count ?>
<?php } // End if asset_id == 0 else ?>
</div>
<!-- End Asset card -->
<!-- Vendor card -->
<!-- Vendor card -->
<div class="card card-body card-outline card-dark mb-3">
<h4 class="text-secondary">Vendor</h4>
<?php if (empty($vendor_id)) { ?>
@ -784,14 +784,14 @@ if (isset($_GET['ticket_id'])) {
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice Ticket
</a>
<?php }
if ($ticket_status !== "Closed") { ?>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block confirm-link">
<i class="fas fa-fw fa-gavel mr-2"></i>Close Ticket
</a>
<?php } ?>
</div>
</div>
</div>