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Update ticket Merge with a dropdown select box to select a ticket instead of entering a number manually

This commit is contained in:
johnnyq 2026-02-03 16:08:33 -05:00
parent 61c5595a68
commit 6aefe99c2f
2 changed files with 97 additions and 1 deletions
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96
agent/modals/ticket/ticket_merge_v2.php Normal file
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@ -0,0 +1,96 @@
<?php
require_once '../../../includes/modal_header.php';
$ticket_id = intval($_GET['ticket_id']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN clients ON client_id = ticket_client_id
WHERE ticket_id = $ticket_id
LIMIT 1"
);
$row = mysqli_fetch_assoc($sql);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$sql_merge = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN clients ON client_id = ticket_client_id
WHERE ticket_closed_at IS NULL AND ticket_id != $ticket_id
ORDER BY ticket_status ASC, ticket_id DESC"
);
// Generate the HTML form content using output buffering.
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-clone mr-2"></i>Merge & Close <?= "$ticket_prefix$ticket_number" ?> into another ticket</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" id="current_ticket_id" name="ticket_id" value="<?php echo $ticket_id; ?>">
<div class="modal-body">
<div class="alert alert-dark">
The current ticket <strong><?= "$ticket_prefix$ticket_number" ?></strong> will be closed once merging is complete.
</div>
<div class="form-group">
<label>Ticket number to merge this ticket into <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<select class="form-control select2" name="merge_into_ticket_number" required">
<option value=''>- Select a Ticket -</option>
<?php
while ($row = mysqli_fetch_assoc($sql_merge)) {
$ticket_id_merge = intval($row['ticket_id']);
$ticket_prefix_merge = nullable_htmlentities($row['ticket_prefix']);
$ticket_number_merge = intval($row['ticket_number']);
$ticket_status_name_merge = nullable_htmlentities($row['ticket_status_name']);
$client_name_merge = nullable_htmlentities($row['client_name']);
$ticket_subject_merge = nullable_htmlentities($row['ticket_subject']);
?>
<option value="<?= $ticket_id_merge ?>">
<?= "$ticket_prefix_merge$ticket_number_merge ($ticket_status_name_merge) $client_name_merge - $ticket_subject_merge" ?>
</option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Reason for merge <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
</div>
<input type="text" class="form-control" name="merge_comment" placeholder="Comments" required>
</div>
</div>
<div class="form-group">
<div class="form-check">
<input class="form-check-input" type="checkbox" name="merge_move_replies" value="1">
<label class="form-check-label" for="checkMoveReplies">
Move notes & replies to the new parent ticket
</label>
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="merge_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Merge</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';

2
agent/ticket.php
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@ -396,7 +396,7 @@ if (isset($_GET['ticket_id'])) {
<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/ticket/ticket_summary.php?ticket_id=<?= $ticket_id ?>" data-modal-size="lg">
<i class="fas fa-fw fa-lightbulb mr-2"></i>Summarize
</a>
<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/ticket/ticket_merge.php?ticket_id=<?= $ticket_id ?>">
<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/ticket/ticket_merge_v2.php?ticket_id=<?= $ticket_id ?>">
<i class="fas fa-fw fa-clone mr-2"></i>Merge
</a>
<?php if (empty($ticket_closed_at) && $client_id) { ?>