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Fixed ticket link for agent email notifications on scheduling tickets

This commit is contained in:
johnnyq 2025-02-24 16:19:22 -05:00
parent 9aeda2ce53
commit 6cc6e80f92
3 changed files with 76 additions and 79 deletions
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127
client_overview.php
View File

@ -2,7 +2,6 @@
require_once "includes/inc_all_client.php";
$expiration_days = [7, 30, 90]; // Array of expiration days
$sql_recent_activities = mysqli_query(
$mysqli,
@ -60,79 +59,77 @@ $sql_stale_tickets = mysqli_query(
$mysqli,
"SELECT * FROM tickets
WHERE ticket_client_id = $client_id
AND ticket_updated_at < CURRENT_DATE - INTERVAL 3 DAY
AND ticket_updated_at < CURRENT_DATE - INTERVAL 7 DAY
AND ticket_resolved_At IS NULL
AND ticket_closed_at IS NULL
ORDER BY ticket_updated_at ASC
LIMIT 5"
);
foreach ($expiration_days as $days) {
// Get Domains Expiring
$sql_domains_expiring = mysqli_query(
$mysqli,
"SELECT * FROM domains
WHERE domain_client_id = $client_id
AND domain_expire IS NOT NULL
AND domain_archived_at IS NULL
AND domain_expire > CURRENT_DATE
AND domain_expire < CURRENT_DATE + INTERVAL $days DAY
ORDER BY domain_expire ASC
LIMIT 5"
);
// Get Domains Expiring
$sql_domains_expiring = mysqli_query(
$mysqli,
"SELECT * FROM domains
WHERE domain_client_id = $client_id
AND domain_expire IS NOT NULL
AND domain_archived_at IS NULL
AND domain_expire > CURRENT_DATE
AND domain_expire < CURRENT_DATE + INTERVAL 45 DAY
ORDER BY domain_expire ASC
LIMIT 5"
);
// Get Certificates Expiring
$sql_certificates_expiring = mysqli_query(
$mysqli,
"SELECT * FROM certificates
WHERE certificate_client_id = $client_id
AND certificate_expire IS NOT NULL
AND certificate_archived_at IS NULL
AND certificate_expire > CURRENT_DATE
AND certificate_expire < CURRENT_DATE + INTERVAL $days DAY
ORDER BY certificate_expire ASC
LIMIT 5"
);
// Get Certificates Expiring
$sql_certificates_expiring = mysqli_query(
$mysqli,
"SELECT * FROM certificates
WHERE certificate_client_id = $client_id
AND certificate_expire IS NOT NULL
AND certificate_archived_at IS NULL
AND certificate_expire > CURRENT_DATE
AND certificate_expire < CURRENT_DATE + INTERVAL 45 DAY
ORDER BY certificate_expire ASC
LIMIT 5"
);
// Get Licenses Expiring
$sql_licenses_expiring = mysqli_query(
$mysqli,
"SELECT * FROM software
WHERE software_client_id = $client_id
AND software_expire IS NOT NULL
AND software_archived_at IS NULL
AND software_expire > CURRENT_DATE
AND software_expire < CURRENT_DATE + INTERVAL $days DAY
ORDER BY software_expire ASC
LIMIT 5"
);
// Get Licenses Expiring
$sql_licenses_expiring = mysqli_query(
$mysqli,
"SELECT * FROM software
WHERE software_client_id = $client_id
AND software_expire IS NOT NULL
AND software_archived_at IS NULL
AND software_expire > CURRENT_DATE
AND software_expire < CURRENT_DATE + INTERVAL 45 DAY
ORDER BY software_expire ASC
LIMIT 5"
);
// Get Asset Warranties Expiring
$sql_asset_warranties_expiring = mysqli_query(
$mysqli,
"SELECT * FROM assets
WHERE asset_client_id = $client_id
AND asset_warranty_expire IS NOT NULL
AND asset_archived_at IS NULL
AND asset_warranty_expire > CURRENT_DATE
AND asset_warranty_expire < CURRENT_DATE + INTERVAL $days DAY
ORDER BY asset_warranty_expire ASC
LIMIT 5"
);
// Get Asset Warranties Expiring
$sql_asset_warranties_expiring = mysqli_query(
$mysqli,
"SELECT * FROM assets
WHERE asset_client_id = $client_id
AND asset_warranty_expire IS NOT NULL
AND asset_archived_at IS NULL
AND asset_warranty_expire > CURRENT_DATE
AND asset_warranty_expire < CURRENT_DATE + INTERVAL 45 DAY
ORDER BY asset_warranty_expire ASC
LIMIT 5"
);
// Get Assets Retiring 7 Year
$sql_asset_retire = mysqli_query(
$mysqli,
"SELECT * FROM assets
WHERE asset_client_id = $client_id
AND asset_install_date IS NOT NULL
AND asset_archived_at IS NULL
AND asset_install_date + INTERVAL 7 YEAR > CURRENT_DATE
AND asset_install_date + INTERVAL 7 YEAR <= CURRENT_DATE + INTERVAL $days DAY
ORDER BY asset_install_date ASC
LIMIT 5"
);
}
// Get Assets Retiring 7 Year
$sql_asset_retire = mysqli_query(
$mysqli,
"SELECT * FROM assets
WHERE asset_client_id = $client_id
AND asset_install_date IS NOT NULL
AND asset_archived_at IS NULL
AND asset_install_date + INTERVAL 7 YEAR > CURRENT_DATE
AND asset_install_date + INTERVAL 7 YEAR <= CURRENT_DATE + INTERVAL 45 DAY
ORDER BY asset_install_date ASC
LIMIT 5"
);
/*
* EXPIRED ITEMS
@ -354,7 +351,7 @@ $sql_asset_retired = mysqli_query(
<div class="card card-dark mb-3">
<div class="card-header">
<h5 class="card-title"><i class="fa fa-fw fa-exclamation-triangle text-warning mr-2"></i>Upcoming Expirations</h5>
<h5 class="card-title"><i class="fa fa-fw fa-exclamation-triangle text-warning mr-2"></i>Expiring in the Next 45 Days</h5>
</div>
<div class="card-body p-2">

24
includes/inc_all_client.php
View File

@ -216,18 +216,18 @@ if (isset($_GET['client_id'])) {
// Expiring Items
// Count Domains Expiring within 90 Days
// Count Domains Expiring within 45 Days
$row = mysqli_fetch_assoc(mysqli_query(
$mysqli,
"SELECT COUNT('domain_id') AS num FROM domains
WHERE domain_client_id = $client_id
AND domain_expire IS NOT NULL
AND domain_expire < CURRENT_DATE + INTERVAL 90 DAY
AND domain_expire < CURRENT_DATE + INTERVAL 45 DAY
AND domain_archived_at IS NULL"
));
$num_domains_expiring = intval($row['num']);
$num_domains_expiring_warning= intval($row['num']);
// Count Domains Expired or within 14 days
// Count Domains Expired or within 7 days
$row = mysqli_fetch_assoc(mysqli_query(
$mysqli,
"SELECT COUNT('domain_id') AS num FROM domains
@ -235,24 +235,24 @@ if (isset($_GET['client_id'])) {
AND domain_expire IS NOT NULL
AND (
domain_expire < CURRENT_DATE
OR domain_expire < CURRENT_DATE + INTERVAL 14 DAY
OR domain_expire < CURRENT_DATE + INTERVAL 7 DAY
)
AND domain_archived_at IS NULL"
));
$num_domains_expired = intval($row['num']);
$num_domains_urgent = intval($row['num']);
// Count Certificates Expiring within 90 Days
// Count Certificates Expiring within 45 Days
$row = mysqli_fetch_assoc(mysqli_query(
$mysqli,
"SELECT COUNT('certificate_id') AS num FROM certificates
WHERE certificate_client_id = $client_id
AND certificate_expire IS NOT NULL
AND certificate_expire < CURRENT_DATE + INTERVAL 90 DAY
AND certificate_expire < CURRENT_DATE + INTERVAL 45 DAY
AND certificate_archived_at IS NULL"
));
$num_certificates_expiring = intval($row['num']);
// Count Certificates Expired or within 14 days
// Count Certificates Expired or within 7 days
$row = mysqli_fetch_assoc(mysqli_query(
$mysqli,
"SELECT COUNT('certificate_id') AS num FROM certificates
@ -260,7 +260,7 @@ if (isset($_GET['client_id'])) {
AND certificate_expire IS NOT NULL
AND (
certificate_expire < CURRENT_DATE
OR certificate_expire < CURRENT_DATE + INTERVAL 14 DAY
OR certificate_expire < CURRENT_DATE + INTERVAL 7 DAY
)
AND certificate_archived_at IS NULL"
));
@ -272,7 +272,7 @@ if (isset($_GET['client_id'])) {
"SELECT COUNT('software_id') AS num FROM software
WHERE software_client_id = $client_id
AND software_expire IS NOT NULL
AND software_expire < CURRENT_DATE + INTERVAL 90 DAY
AND software_expire < CURRENT_DATE + INTERVAL 45 DAY
AND software_archived_at IS NULL"
));
$num_software_expiring = intval($row['num']);
@ -285,7 +285,7 @@ if (isset($_GET['client_id'])) {
AND software_expire IS NOT NULL
AND (
software_expire < CURRENT_DATE
OR software_expire < CURRENT_DATE + INTERVAL 14 DAY
OR software_expire < CURRENT_DATE + INTERVAL 7 DAY
)
AND software_archived_at IS NULL"
));

4
post/user/ticket.php
View File

@ -2338,7 +2338,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
@ -2491,7 +2491,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];