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Fixed ticket link for agent email notifications on scheduling tickets

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johnnyq
2025-02-24 16:19:22 -05:00
parent 9aeda2ce53
commit 6cc6e80f92
3 changed files with 76 additions and 79 deletions
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4
post/user/ticket.php
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@@ -2338,7 +2338,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
@@ -2491,7 +2491,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];