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Migrate cron_ticket_email_parser.php back to using php-mime-mail-parser libraries and php extensions php imap and php Mailparse while still keeping the new functionality from the webklex php-imap version of this script. There were wayyy to many dependcies with WebKlex and ran into way too many problems. This delays OAAUTH2 until we can find a better solution

This commit is contained in:
johnnyq 2024-10-18 17:29:45 -04:00
parent 02e3ca3f52
commit 6cd5290f4c
2 changed files with 273 additions and 269 deletions
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273
cron_ticket_email_parser.php
View File

@ -1,15 +1,16 @@
<?php
/*
* CRON - Email Parser
* Based on Libraries php-mime-mail-parser and PHP Extensions PHP IMAP and PHP MAilparse
* Process emails and create/update tickets
* To Do:
* -- Show Mail from header in HTML Emails currently only work in text based emails
* -- When replying via email do not show original reply in Ticket Reply Body
*/
// Set working directory to the directory this cron script lives at.
chdir(dirname(__FILE__));
// Autoload Composer dependencies
require_once __DIR__ . '/plugins/php-imap/vendor/autoload.php';
// Get ITFlow config & helper functions
require_once "config.php";
@ -65,16 +66,33 @@ if (file_exists($lock_file_path)) {
// Create a lock file
file_put_contents($lock_file_path, "Locked");
// Webklex PHP-IMAP
use Webklex\PHPIMAP\ClientManager;
use Webklex\PHPIMAP\Message\Attachment;
// PHP Mail Parser
use PhpMimeMailParser\Parser;
require_once "plugins/php-mime-mail-parser/Contracts/CharsetManager.php";
require_once "plugins/php-mime-mail-parser/Contracts/Middleware.php";
require_once "plugins/php-mime-mail-parser/Attachment.php";
require_once "plugins/php-mime-mail-parser/Charset.php";
require_once "plugins/php-mime-mail-parser/Exception.php";
require_once "plugins/php-mime-mail-parser/Middleware.php";
require_once "plugins/php-mime-mail-parser/MiddlewareStack.php";
require_once "plugins/php-mime-mail-parser/MimePart.php";
require_once "plugins/php-mime-mail-parser/Parser.php";
// Allowed attachment extensions
$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
// Function to raise a new ticket for a given contact and email them confirmation (if configured)
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
@ -85,7 +103,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$message = trim($message); // Remove leading/trailing whitespace
$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
$message = nl2br($message); // Convert newlines to <br>
// Wrap the message in a div with controlled line height
$message = "<i>Email from: <b>$contact_name</b> &lt;$contact_email&gt; at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
@ -112,15 +130,14 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
foreach ($attachments as $attachment) {
$att_name = $attachment->getName();
$att_name = $attachment->getFilename();
$att_extarr = explode('.', $att_name);
$att_extension = strtolower(end($att_extarr));
if (in_array($att_extension, $allowed_extensions)) {
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
$att_saved_path = $att_dir . $att_saved_filename;
$attachment->save($att_dir); // Save the attachment to the directory
rename($att_dir . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
file_put_contents($att_saved_path, $attachment->getContent());
$ticket_attachment_name = sanitizeInput($att_name);
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
@ -150,12 +167,12 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_new_ticket_notification_email) {
if ($client_id == 0){
$client_name = "Guest";
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
}
$client_name = "Guest";
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
@ -179,7 +196,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// Add Reply Function
function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
$ticket_reply_type = 'Client';
// Clean up the message
@ -256,15 +273,14 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mkdirMissing('uploads/tickets/');
foreach ($attachments as $attachment) {
$att_name = $attachment->getName();
$att_name = $attachment->getFilename();
$att_extarr = explode('.', $att_name);
$att_extension = strtolower(end($att_extarr));
if (in_array($att_extension, $allowed_extensions)) {
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
$att_saved_path = "uploads/tickets/" . $ticket_id . "/" . $att_saved_filename;
$attachment->save("uploads/tickets/" . $ticket_id); // Save the attachment to the directory
rename("uploads/tickets/" . $ticket_id . "/" . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
file_put_contents($att_saved_path, $attachment->getContent());
$ticket_attachment_name = sanitizeInput($att_name);
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
@ -278,10 +294,10 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
}
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
$ticket_assigned_to_sql = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
if ($ticket_assigned_to) {
$row = mysqli_fetch_array($ticket_assigned_to);
if ($ticket_assigned_to_sql) {
$row = mysqli_fetch_array($ticket_assigned_to_sql);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if ($ticket_assigned_to) {
@ -321,132 +337,111 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
}
// Function to create a folder in the mailbox if it doesn't exist
function createMailboxFolder($client, $folderName) {
try {
// Attempt to get the folder
$folder = $client->getFolder($folderName);
// If the folder doesn't exist, create it
if (!$folder) {
$client->createFolder($folderName);
echo "Folder '$folderName' created successfully.";
// Disconnect and reconnect to ensure the server registers the new folder
$client->disconnect();
sleep(1); // Pause before reconnecting
$client->connect();
} else {
echo "Folder '$folderName' already exists.";
function createMailboxFolder($imap, $mailbox, $folderName) {
$folders = imap_list($imap, $mailbox, '*');
$folderExists = false;
if ($folders !== false) {
foreach ($folders as $folder) {
$folder = str_replace($mailbox, '', $folder);
if ($folder == $folderName) {
$folderExists = true;
break;
}
}
// Re-fetch the folder after reconnecting
return $client->getFolder($folderName);
} catch (Exception $e) {
echo "Error creating folder '$folderName': " . $e->getMessage();
return null;
}
if (!$folderExists) {
imap_createmailbox($imap, $mailbox . imap_utf7_encode($folderName));
imap_subscribe($imap, $mailbox . $folderName);
}
}
// Function to subscribe to a folder in the mailbox
function subscribeMailboxFolder($folder) {
if ($folder) {
try {
// Subscribe to the folder
$folder->subscribe();
echo "Folder '{$folder->name}' subscribed successfully.";
} catch (Exception $e) {
echo "Error subscribing to folder '{$folder->name}': " . $e->getMessage();
}
} else {
echo "Cannot subscribe to folder because it does not exist.";
}
// Initialize IMAP connection
$validate_cert = true; // or false based on your configuration
$imap_encryption = $config_imap_encryption; // e.g., 'ssl' or 'tls'
$mailbox = '{' . $config_imap_host . ':' . $config_imap_port . '/' . $imap_encryption;
if ($validate_cert) {
$mailbox .= '/validate-cert';
} else {
$mailbox .= '/novalidate-cert';
}
$mailbox .= '}';
$inbox_mailbox = $mailbox . 'INBOX';
// Initialize the client manager and create the client
$clientManager = new ClientManager();
$client = $clientManager->make([
'host' => $config_imap_host,
'port' => $config_imap_port,
'encryption' => $config_imap_encryption,
'validate_cert' => true,
'username' => $config_imap_username,
'password' => $config_imap_password,
'protocol' => 'imap'
]);
$imap = imap_open($inbox_mailbox, $config_imap_username, $config_imap_password);
// Connect to the IMAP server
$client->connect();
if ($imap === false) {
echo "Error connecting to IMAP server: " . imap_last_error();
exit;
}
// Create the "ITFlow" mailbox folder if it doesn't exist
$folder = createMailboxFolder($client, 'ITFlow');
createMailboxFolder($imap, $mailbox, 'ITFlow');
// Subscribe to the "ITFlow" mailbox folder
subscribeMailboxFolder($folder);
// Search for unseen messages
$emails = imap_search($imap, 'UNSEEN');
// Possible names for the inbox folder
$inboxNames = ['Inbox', 'INBOX', 'inbox'];
// Function to get the correct inbox folder
function getInboxFolder($client, $inboxNames) {
foreach ($inboxNames as $name) {
try {
$folder = $client->getFolder($name);
if ($folder) {
return $folder;
}
} catch (Exception $e) {
// Continue to the next name if the current one fails
continue;
}
}
throw new Exception("No inbox folder found.");
}
try {
$inbox = getInboxFolder($client, $inboxNames);
$messages = $inbox->query()->unseen()->get();
} catch (Exception $e) {
echo "Error: " . $e->getMessage();
}
if ($messages->count() > 0) {
foreach ($messages as $message) {
if ($emails !== false) {
foreach ($emails as $email_number) {
$email_processed = false;
// Save original message
mkdirMissing('uploads/tmp/');
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
$eml_content = json_decode(json_encode($message->getHeader()), true)['raw'];
$eml_content .= $message->getRawBody();
file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
$from_address = $message->getFrom();
$from_name = sanitizeInput($from_address[0]->personal ?? 'Unknown');
$from_email = sanitizeInput($from_address[0]->mail ?? 'itflow-guest@example.com');
$raw_message = imap_fetchheader($imap, $email_number) . imap_body($imap, $email_number);
file_put_contents("uploads/tmp/{$original_message_file}", $raw_message);
// Parse the message using php-mime-mail-parser
$parser = new \PhpMimeMailParser\Parser();
$parser->setText($raw_message);
// Get from address
$from_addresses = $parser->getAddresses('from');
$from_email = sanitizeInput($from_addresses[0]['address'] ?? 'itflow-guest@example.com');
$from_name = sanitizeInput($from_addresses[0]['display'] ?? 'Unknown');
$from_domain = explode("@", $from_email);
$from_domain = sanitizeInput(end($from_domain));
$subject = sanitizeInput($message->getSubject() ?? 'No Subject');
$date = sanitizeInput($message->getDate() ?? date('Y-m-d H:i:s'));
$message_body = $message->getHtmlBody() ?? '';
// Get subject
$subject = sanitizeInput($parser->getHeader('subject') ?? 'No Subject');
if (empty($message_body)) {
$text_body = $message->getTextBody() ?? '';
$message_body = nl2br(htmlspecialchars($text_body));
// Get date
$date = sanitizeInput($parser->getHeader('date') ?? date('Y-m-d H:i:s'));
// Get message body
$message_body_html = $parser->getMessageBody('html');
$message_body_text = $parser->getMessageBody('text');
$message_body = $message_body_html ?: nl2br(htmlspecialchars($message_body_text));
// Handle inline images
$attachments = $parser->getAttachments();
$inline_attachments = [];
foreach ($attachments as $attachment) {
if ($attachment->getContentDisposition() === 'inline' && $attachment->getContentID()) {
$cid = trim($attachment->getContentID(), '<>');
$data = base64_encode($attachment->getContent());
$mime = $attachment->getContentType(); // Use getContentType() instead of getMimeType()
$dataUri = "data:$mime;base64,$data";
$message_body = str_replace("cid:$cid", $dataUri, $message_body);
} else {
$inline_attachments[] = $attachment;
}
}
$attachments = $inline_attachments;
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
preg_match('/\d+/', $ticket_number[0], $ticket_number);
$ticket_number = intval($ticket_number[0]);
// Process the email
if (preg_match("/\[$config_ticket_prefix(\d+)\]/", $subject, $ticket_number_matches)) {
$ticket_number = intval($ticket_number_matches[1]);
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $message->getAttachments())) {
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $attachments)) {
$email_processed = true;
}
} else {
// Check if the sender is a known contact
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
$row = mysqli_fetch_array($any_contact_sql);
@ -457,16 +452,19 @@ if ($messages->count() > 0) {
$contact_email = sanitizeInput($row['contact_email']);
$client_id = intval($row['contact_client_id']);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
$email_processed = true;
}
} else {
// Check if the domain is associated with a client
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
$domain_sql = mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1");
$row = mysqli_fetch_assoc($domain_sql);
if ($row && $from_domain == $row['domain_name']) {
$client_id = intval($row['domain_client_id']);
// Create a new contact
$password = password_hash(randomString(), PASSWORD_DEFAULT);
$contact_name = $from_name;
$contact_email = $from_email;
@ -474,16 +472,16 @@ if ($messages->count() > 0) {
$contact_id = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
customAction('contact_create', $ticket_id);
customAction('contact_create', $contact_id);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
$email_processed = true;
}
} elseif ($config_ticket_email_parse_unknown_senders) {
} elseif ($config_ticket_email_parse_unknown_senders) {
// Parse even if the sender is unknown
$bad_from_pattern = "/daemon|postmaster/i";
$bad_from_pattern = "/daemon|postmaster/i";
if (!(preg_match($bad_from_pattern, $from_email))) {
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $attachments, $original_message_file)) {
$email_processed = true;
}
}
@ -492,21 +490,28 @@ if ($messages->count() > 0) {
}
if ($email_processed) {
$message->setFlag(['Seen']);
$message->move('ITFlow');
// Mark the message as seen
imap_setflag_full($imap, $email_number, "\\Seen");
// Move the message to the 'ITFlow' folder
imap_mail_move($imap, $email_number, 'ITFlow');
} else {
echo "Failed to process email - flagging for manual review.";
$message->setFlag(['Flagged']);
// Flag the message for manual review
imap_setflag_full($imap, $email_number, "\\Flagged");
}
// Delete the temporary message file
if (file_exists("uploads/tmp/{$original_message_file}")) {
unlink("uploads/tmp/{$original_message_file}");
}
}
}
$client->expunge();
$client->disconnect();
// Expunge deleted mails
imap_expunge($imap);
// Close the IMAP connection
imap_close($imap);
// Remove the lock file
unlink($lock_file_path);
?>

269
new_cron_ticket_email_parser.php → legacy_Webklex-PHP_IMAP_ticket_email_parser.php
View File

@ -7,6 +7,9 @@
// Set working directory to the directory this cron script lives at.
chdir(dirname(__FILE__));
// Autoload Composer dependencies
require_once __DIR__ . '/plugins/php-imap/vendor/autoload.php';
// Get ITFlow config & helper functions
require_once "config.php";
@ -62,33 +65,16 @@ if (file_exists($lock_file_path)) {
// Create a lock file
file_put_contents($lock_file_path, "Locked");
// PHP Mail Parser
use PhpMimeMailParser\Parser;
require_once "plugins/php-mime-mail-parser/Contracts/CharsetManager.php";
require_once "plugins/php-mime-mail-parser/Contracts/Middleware.php";
require_once "plugins/php-mime-mail-parser/Attachment.php";
require_once "plugins/php-mime-mail-parser/Charset.php";
require_once "plugins/php-mime-mail-parser/Exception.php";
require_once "plugins/php-mime-mail-parser/Middleware.php";
require_once "plugins/php-mime-mail-parser/MiddlewareStack.php";
require_once "plugins/php-mime-mail-parser/MimePart.php";
require_once "plugins/php-mime-mail-parser/Parser.php";
// Webklex PHP-IMAP
use Webklex\PHPIMAP\ClientManager;
use Webklex\PHPIMAP\Message\Attachment;
// Allowed attachment extensions
$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
// Function to raise a new ticket for a given contact and email them confirmation (if configured)
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
@ -99,7 +85,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$message = trim($message); // Remove leading/trailing whitespace
$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
$message = nl2br($message); // Convert newlines to <br>
// Wrap the message in a div with controlled line height
$message = "<i>Email from: <b>$contact_name</b> &lt;$contact_email&gt; at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
@ -126,14 +112,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
foreach ($attachments as $attachment) {
$att_name = $attachment->getFilename();
$att_name = $attachment->getName();
$att_extarr = explode('.', $att_name);
$att_extension = strtolower(end($att_extarr));
if (in_array($att_extension, $allowed_extensions)) {
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
$att_saved_path = $att_dir . $att_saved_filename;
file_put_contents($att_saved_path, $attachment->getContent());
$attachment->save($att_dir); // Save the attachment to the directory
rename($att_dir . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
$ticket_attachment_name = sanitizeInput($att_name);
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
@ -163,12 +150,12 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_new_ticket_notification_email) {
if ($client_id == 0){
$client_name = "Guest";
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
}
$client_name = "Guest";
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
@ -192,7 +179,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// Add Reply Function
function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
$ticket_reply_type = 'Client';
// Clean up the message
@ -269,14 +256,15 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mkdirMissing('uploads/tickets/');
foreach ($attachments as $attachment) {
$att_name = $attachment->getFilename();
$att_name = $attachment->getName();
$att_extarr = explode('.', $att_name);
$att_extension = strtolower(end($att_extarr));
if (in_array($att_extension, $allowed_extensions)) {
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
$att_saved_path = "uploads/tickets/" . $ticket_id . "/" . $att_saved_filename;
file_put_contents($att_saved_path, $attachment->getContent());
$attachment->save("uploads/tickets/" . $ticket_id); // Save the attachment to the directory
rename("uploads/tickets/" . $ticket_id . "/" . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
$ticket_attachment_name = sanitizeInput($att_name);
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
@ -290,10 +278,10 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
}
$ticket_assigned_to_sql = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
if ($ticket_assigned_to_sql) {
$row = mysqli_fetch_array($ticket_assigned_to_sql);
if ($ticket_assigned_to) {
$row = mysqli_fetch_array($ticket_assigned_to);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if ($ticket_assigned_to) {
@ -333,111 +321,132 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
}
// Function to create a folder in the mailbox if it doesn't exist
function createMailboxFolder($imap, $mailbox, $folderName) {
$folders = imap_list($imap, $mailbox, '*');
$folderExists = false;
if ($folders !== false) {
foreach ($folders as $folder) {
$folder = str_replace($mailbox, '', $folder);
if ($folder == $folderName) {
$folderExists = true;
break;
}
function createMailboxFolder($client, $folderName) {
try {
// Attempt to get the folder
$folder = $client->getFolder($folderName);
// If the folder doesn't exist, create it
if (!$folder) {
$client->createFolder($folderName);
echo "Folder '$folderName' created successfully.";
// Disconnect and reconnect to ensure the server registers the new folder
$client->disconnect();
sleep(1); // Pause before reconnecting
$client->connect();
} else {
echo "Folder '$folderName' already exists.";
}
}
if (!$folderExists) {
imap_createmailbox($imap, $mailbox . imap_utf7_encode($folderName));
imap_subscribe($imap, $mailbox . $folderName);
// Re-fetch the folder after reconnecting
return $client->getFolder($folderName);
} catch (Exception $e) {
echo "Error creating folder '$folderName': " . $e->getMessage();
return null;
}
}
// Initialize IMAP connection
$validate_cert = true; // or false based on your configuration
$imap_encryption = $config_imap_encryption; // e.g., 'ssl' or 'tls'
$mailbox = '{' . $config_imap_host . ':' . $config_imap_port . '/' . $imap_encryption;
if ($validate_cert) {
$mailbox .= '/validate-cert';
} else {
$mailbox .= '/novalidate-cert';
// Function to subscribe to a folder in the mailbox
function subscribeMailboxFolder($folder) {
if ($folder) {
try {
// Subscribe to the folder
$folder->subscribe();
echo "Folder '{$folder->name}' subscribed successfully.";
} catch (Exception $e) {
echo "Error subscribing to folder '{$folder->name}': " . $e->getMessage();
}
} else {
echo "Cannot subscribe to folder because it does not exist.";
}
}
$mailbox .= '}';
$inbox_mailbox = $mailbox . 'INBOX';
$imap = imap_open($inbox_mailbox, $config_imap_username, $config_imap_password);
// Initialize the client manager and create the client
$clientManager = new ClientManager();
$client = $clientManager->make([
'host' => $config_imap_host,
'port' => $config_imap_port,
'encryption' => $config_imap_encryption,
'validate_cert' => true,
'username' => $config_imap_username,
'password' => $config_imap_password,
'protocol' => 'imap'
]);
if ($imap === false) {
echo "Error connecting to IMAP server: " . imap_last_error();
exit;
}
// Connect to the IMAP server
$client->connect();
// Create the "ITFlow" mailbox folder if it doesn't exist
createMailboxFolder($imap, $mailbox, 'ITFlow');
$folder = createMailboxFolder($client, 'ITFlow');
// Search for unseen messages
$emails = imap_search($imap, 'UNSEEN');
// Subscribe to the "ITFlow" mailbox folder
subscribeMailboxFolder($folder);
if ($emails !== false) {
foreach ($emails as $email_number) {
// Possible names for the inbox folder
$inboxNames = ['Inbox', 'INBOX', 'inbox'];
// Function to get the correct inbox folder
function getInboxFolder($client, $inboxNames) {
foreach ($inboxNames as $name) {
try {
$folder = $client->getFolder($name);
if ($folder) {
return $folder;
}
} catch (Exception $e) {
// Continue to the next name if the current one fails
continue;
}
}
throw new Exception("No inbox folder found.");
}
try {
$inbox = getInboxFolder($client, $inboxNames);
$messages = $inbox->query()->unseen()->get();
} catch (Exception $e) {
echo "Error: " . $e->getMessage();
}
if ($messages->count() > 0) {
foreach ($messages as $message) {
$email_processed = false;
// Save original message
mkdirMissing('uploads/tmp/');
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
$eml_content = json_decode(json_encode($message->getHeader()), true)['raw'];
$eml_content .= $message->getRawBody();
file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
$raw_message = imap_fetchheader($imap, $email_number) . imap_body($imap, $email_number);
file_put_contents("uploads/tmp/{$original_message_file}", $raw_message);
// Parse the message using php-mime-mail-parser
$parser = new \PhpMimeMailParser\Parser();
$parser->setText($raw_message);
// Get from address
$from_addresses = $parser->getAddresses('from');
$from_email = sanitizeInput($from_addresses[0]['address'] ?? 'itflow-guest@example.com');
$from_name = sanitizeInput($from_addresses[0]['display'] ?? 'Unknown');
$from_address = $message->getFrom();
$from_name = sanitizeInput($from_address[0]->personal ?? 'Unknown');
$from_email = sanitizeInput($from_address[0]->mail ?? 'itflow-guest@example.com');
$from_domain = explode("@", $from_email);
$from_domain = sanitizeInput(end($from_domain));
// Get subject
$subject = sanitizeInput($parser->getHeader('subject') ?? 'No Subject');
$subject = sanitizeInput($message->getSubject() ?? 'No Subject');
$date = sanitizeInput($message->getDate() ?? date('Y-m-d H:i:s'));
$message_body = $message->getHtmlBody() ?? '';
// Get date
$date = sanitizeInput($parser->getHeader('date') ?? date('Y-m-d H:i:s'));
// Get message body
$message_body_html = $parser->getMessageBody('html');
$message_body_text = $parser->getMessageBody('text');
$message_body = $message_body_html ?: nl2br(htmlspecialchars($message_body_text));
// Handle inline images
$attachments = $parser->getAttachments();
$inline_attachments = [];
foreach ($attachments as $attachment) {
if ($attachment->getContentDisposition() === 'inline' && $attachment->getContentID()) {
$cid = trim($attachment->getContentID(), '<>');
$data = base64_encode($attachment->getContent());
$mime = $attachment->getContentType(); // Use getContentType() instead of getMimeType()
$dataUri = "data:$mime;base64,$data";
$message_body = str_replace("cid:$cid", $dataUri, $message_body);
} else {
$inline_attachments[] = $attachment;
}
if (empty($message_body)) {
$text_body = $message->getTextBody() ?? '';
$message_body = nl2br(htmlspecialchars($text_body));
}
$attachments = $inline_attachments;
// Process the email
if (preg_match("/\[$config_ticket_prefix(\d+)\]/", $subject, $ticket_number_matches)) {
$ticket_number = intval($ticket_number_matches[1]);
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
preg_match('/\d+/', $ticket_number[0], $ticket_number);
$ticket_number = intval($ticket_number[0]);
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $attachments)) {
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $message->getAttachments())) {
$email_processed = true;
}
} else {
// Check if the sender is a known contact
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
$row = mysqli_fetch_array($any_contact_sql);
@ -448,19 +457,16 @@ if ($emails !== false) {
$contact_email = sanitizeInput($row['contact_email']);
$client_id = intval($row['contact_client_id']);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
$email_processed = true;
}
} else {
// Check if the domain is associated with a client
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
$domain_sql = mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1");
$row = mysqli_fetch_assoc($domain_sql);
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
if ($row && $from_domain == $row['domain_name']) {
$client_id = intval($row['domain_client_id']);
// Create a new contact
$password = password_hash(randomString(), PASSWORD_DEFAULT);
$contact_name = $from_name;
$contact_email = $from_email;
@ -468,16 +474,16 @@ if ($emails !== false) {
$contact_id = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
customAction('contact_create', $contact_id);
customAction('contact_create', $ticket_id);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
$email_processed = true;
}
} elseif ($config_ticket_email_parse_unknown_senders) {
} elseif ($config_ticket_email_parse_unknown_senders) {
// Parse even if the sender is unknown
$bad_from_pattern = "/daemon|postmaster/i";
$bad_from_pattern = "/daemon|postmaster/i";
if (!(preg_match($bad_from_pattern, $from_email))) {
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $attachments, $original_message_file)) {
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
$email_processed = true;
}
}
@ -486,28 +492,21 @@ if ($emails !== false) {
}
if ($email_processed) {
// Mark the message as seen
imap_setflag_full($imap, $email_number, "\\Seen");
// Move the message to the 'ITFlow' folder
imap_mail_move($imap, $email_number, 'ITFlow');
$message->setFlag(['Seen']);
$message->move('ITFlow');
} else {
// Flag the message for manual review
imap_setflag_full($imap, $email_number, "\\Flagged");
echo "Failed to process email - flagging for manual review.";
$message->setFlag(['Flagged']);
}
// Delete the temporary message file
if (file_exists("uploads/tmp/{$original_message_file}")) {
unlink("uploads/tmp/{$original_message_file}");
}
}
}
// Expunge deleted mails
imap_expunge($imap);
// Close the IMAP connection
imap_close($imap);
$client->expunge();
$client->disconnect();
// Remove the lock file
unlink($lock_file_path);
?>