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Fix the ticket notification email subject to just show the ticket subject in the message body for new tickets

This commit is contained in:
Marcus Hill 2023-01-21 12:30:33 +00:00
parent f7d9fe8479
commit 6d26b07d70
1 changed files with 4 additions and 3 deletions
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7
post.php
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@ -5921,7 +5921,7 @@ if(isset($_POST['add_ticket'])){
if (!empty($config_smtp_host)) {
// Get contact/ticket details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, company_phone FROM tickets
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN companies ON tickets.company_id = companies.company_id
@ -5932,13 +5932,14 @@ if(isset($_POST['add_ticket'])){
$contact_email = $row['contact_email'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_subject = $row['ticket_subject'];
$company_phone = formatPhoneNumber($row['company_phone']);
// Verify contact email is valid
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,