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Feature: Add Ticket Canned Responses

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johnnyq
2026-08-15 17:29:17 -04:00
parent 4c4c172f59
commit 6ef84c4547
9 changed files with 504 additions and 2 deletions
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27
admin/database_updates/2.6.9.php Normal file
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<?php
/*
* ITFlow - Database update to version 2.6.9 (from 2.6.8)
* Included by admin/database_updates.php - do not access directly
*/
defined('FROM_DB_UPDATER') || die("Direct file access is not allowed");
// Canned responses for ticket replies, managed from Admin > Canned Responses and
// picked from a dropdown on the ticket reply form.
//
// canned_response_category_id is a ticket category (categories.category_id where
// category_type = 'Ticket'), or 0 for one that offers itself on every ticket
// whatever its category.
mysqli_query($mysqli, "CREATE TABLE IF NOT EXISTS `canned_responses` (
`canned_response_id` int(11) NOT NULL AUTO_INCREMENT,
`canned_response_name` varchar(200) NOT NULL,
`canned_response_body` longtext DEFAULT NULL,
`canned_response_category_id` int(11) NOT NULL DEFAULT 0,
`canned_response_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`canned_response_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`canned_response_archived_at` datetime DEFAULT NULL,
PRIMARY KEY (`canned_response_id`),
KEY `canned_response_category_id` (`canned_response_category_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci");