AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-09-04 13:55:12 +00:00
Code Issues Packages Projects Releases Wiki Activity

Feature: Add Ticket Canned Responses

Browse Source
This commit is contained in:
johnnyq
2026-08-15 17:29:17 -04:00
parent 4c4c172f59
commit 6ef84c4547
9 changed files with 504 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

58
admin/modals/canned_response/canned_response_add.php Normal file
View File

@@ -0,0 +1,58 @@
<?php
require_once '../../includes/modal_header.php';
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-comment-dots me-2"></i>New Canned Response</h5>
<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<div class="modal-body">
<div class="mb-3">
<label>Name <strong class="text-danger">*</strong></label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-comment-dots"></i></span>
<input type="text" class="form-control" name="name" placeholder="What an agent picks it by" maxlength="200" required autofocus>
</div>
</div>
<div class="mb-3">
<label>Ticket Category</label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
<select class="form-select select2" name="category">
<option value="0">- All ticket categories -</option>
<?php
$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
while ($row = mysqli_fetch_assoc($sql_categories)) {
$category_id_select = intval($row['category_id']);
$category_name_select = escapeHtml($row['category_name']); ?>
<option value="<?= $category_id_select ?>"><?= $category_name_select ?></option>
<?php } ?>
</select>
</div>
<small class="text-secondary">Leave this on all categories for a response that should be offered on every ticket.</small>
</div>
<div class="mb-3">
<label>Response</label>
<textarea class="form-control tinymceTicket" name="body"></textarea>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="add_canned_response" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Create Canned Response</button>
<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';

72
admin/modals/canned_response/canned_response_edit.php Normal file
View File

@@ -0,0 +1,72 @@
<?php
require_once '../../includes/modal_header.php';
$canned_response_id = intval($_GET['id']);
$sql = mysqli_query($mysqli, "SELECT canned_response_name, canned_response_body, canned_response_category_id
FROM canned_responses WHERE canned_response_id = $canned_response_id LIMIT 1");
$row = mysqli_fetch_assoc($sql);
$canned_response_name = escapeHtml($row['canned_response_name']);
$canned_response_category_id = intval($row['canned_response_category_id']);
// Into a textarea, so escaped rather than purified - it is markup being edited, not rendered
$canned_response_body = escapeHtml($row['canned_response_body']);
// Generate the HTML form content using output buffering.
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-comment-dots me-2"></i>Editing Canned Response: <strong><?= $canned_response_name ?></strong></h5>
<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<input type="hidden" name="canned_response_id" value="<?= $canned_response_id ?>">
<div class="modal-body">
<div class="mb-3">
<label>Name <strong class="text-danger">*</strong></label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-comment-dots"></i></span>
<input type="text" class="form-control" name="name" maxlength="200" value="<?= $canned_response_name ?>" required>
</div>
</div>
<div class="mb-3">
<label>Ticket Category</label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
<select class="form-select select2" name="category">
<option value="0" <?php if ($canned_response_category_id == 0) { echo "selected"; } ?>>- All ticket categories -</option>
<?php
$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
while ($category_row = mysqli_fetch_assoc($sql_categories)) {
$category_id_select = intval($category_row['category_id']);
$category_name_select = escapeHtml($category_row['category_name']); ?>
<option value="<?= $category_id_select ?>" <?php if ($canned_response_category_id == $category_id_select) { echo "selected"; } ?>><?= $category_name_select ?></option>
<?php } ?>
</select>
</div>
<small class="text-secondary">Leave this on all categories for a response that should be offered on every ticket.</small>
</div>
<div class="mb-3">
<label>Response</label>
<textarea class="form-control tinymceTicket" name="body"><?= $canned_response_body ?></textarea>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="edit_canned_response" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Save</button>
<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';