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Feature: Add Ticket Canned Responses

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This commit is contained in:
johnnyq
2026-08-15 17:29:17 -04:00
parent 4c4c172f59
commit 6ef84c4547
9 changed files with 504 additions and 2 deletions
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31
agent/ajax.php
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@@ -382,6 +382,37 @@ if (isset($_GET['get_active_clients'])) {
echo json_encode($response);
}
/*
* Returns the body of one canned response, for the picker on the ticket reply form.
* Fetched on demand rather than rendered into every ticket page, because the bodies are
* full HTML replies and an install can have a lot of them.
*/
if (isset($_GET['get_canned_response'])) {
enforceUserPermission('module_support');
$canned_response_id = intval($_GET['get_canned_response']);
$canned_sql = mysqli_query($mysqli, "SELECT canned_response_body FROM canned_responses
WHERE canned_response_id = $canned_response_id AND canned_response_archived_at IS NULL LIMIT 1");
$canned_row = mysqli_fetch_assoc($canned_sql);
// Purified here rather than at save time, the same way ticket replies and ticket
// template details are - what lands in the editor is what would have been rendered
require_once "../libs/htmlpurifier/HTMLPurifier.standalone.php";
$canned_purifier_config = HTMLPurifier_Config::createDefault();
$canned_purifier_config->set('Cache.DefinitionImpl', null);
$canned_purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
$canned_purifier = new HTMLPurifier($canned_purifier_config);
$response = [];
$response['body'] = $canned_row ? $canned_purifier->purify($canned_row['canned_response_body']) : '';
echo json_encode($response);
}
/*
* Returns ordered list of active contacts for a specified client
*/