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Add notification for ticket replies

This commit is contained in:
o-psi 2023-12-19 22:39:25 +00:00
parent 8b4beacf0e
commit 70a9120147
1 changed files with 35 additions and 0 deletions
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35
cron_ticket_email_parser.php
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@ -322,6 +322,41 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
// E-mail techs assigned to the ticket to notify them of the reply
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
if ($ticket_assigned_to) {
$row = mysqli_fetch_array($ticket_assigned_to);
$ticket_assigned_to = $row['ticket_assigned_to'];
if ($ticket_assigned_to) {
// Get tech details
$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
$tech_row = mysqli_fetch_array($tech_sql);
$tech_email = $tech_row['user_email'];
$tech_name = $tech_row['user_name'];
// Insert email into queue (first, escape vars)
$tech_email_escaped = sanitizeInput($tech_email);
$tech_name_escaped = sanitizeInput($tech_name);
$subject_escaped = mysqli_escape_string($mysqli, "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $tech_name<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
$data = [
[
'recipient' => $tech_email_escaped,
'recipient_name' => $tech_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped
]
];
addToMailQueue($mysqli, $data);
}
}
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Client-Replied' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");