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Client portal initial - add functionality to post ticket replies

This commit is contained in:
Marcus Hill 2022-03-19 19:10:36 +00:00
parent e391027a46
commit 76cad07566
4 changed files with 100 additions and 20 deletions
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9
portal/login.php
View File

@ -79,11 +79,12 @@ if($_SERVER['REQUEST_METHOD'] == 'POST' && isset($_POST['login'])){
<h2><?php echo $config_app_name; ?> - Client Portal Login</h2>
<form action="login.php" method="post">
<input class="form-control" type="text" name="email" placeholder="someone@example.com">
<div class="form-group">
<input class="form-control" type="text" name="email" placeholder="someone@example.com">
<input class="form-control" type="password" name="password" placeholder="Pa$$word">
</div>
<input class="form-control" type="password" name="password" placeholder="Pa$$word">
<button class="btn-primary" type="submit" name="login">Login</button>
<button class="btn btn-primary" type="submit" name="login">Login</button>
</form>
<?php
if(!empty($_SESSION['login_message'])){

42
portal/portal_post.php Normal file
View File

@ -0,0 +1,42 @@
<?php
/*
* Client Portal
* Process GET/POST requests
*/
include('../config.php');
include('../functions.php');
include('check_login.php');
$session_company_id = $_SESSION['company_id'];
$session_client_id = $_SESSION['client_id'];
$session_contact_id = $_SESSION['contact_id'];
if(!isset($_SESSION)){
// HTTP Only cookies
ini_set("session.cookie_httponly", True);
if($config_https_only){
// Tell client to only send cookie(s) over HTTPS
ini_set("session.cookie_secure", True);
}
session_start();
}
if(isset($_POST['add_ticket_comment'])){
$requested_ticket_id = intval($_POST['ticket_id']);
$comment = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['comment'])));
// Verify the client has access to the provided ticket ID
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$requested_ticket_id' AND ticket_status != 'Closed' AND ticket_client_id = '$session_client_id'");
$row = mysqli_fetch_array($sql);
$ticket_id = $row['ticket_id'];
// Add client comment
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$comment', ticket_reply_type = 'Client', ticket_reply_created_at = NOW(), ticket_reply_by = '$session_contact_id', ticket_reply_ticket_id = '$ticket_id', company_id = '$session_company_id'");
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Open', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
header("Location: " . $_SERVER["HTTP_REFERER"]);
}

44
portal/ticket.php
View File

@ -48,26 +48,54 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<div class="container">
<h2>Ticket Details - <?php echo $ticket['ticket_subject'] ?></h2>
<p>State: <?php echo $ticket['ticket_status'] ?></p>
<p>Priority: <?php echo $ticket['ticket_priority'] ?></p>
<p>
Reference: <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?>
<br>
State: <?php echo $ticket['ticket_status'] ?>
<br>
Priority: <?php echo $ticket['ticket_priority'] ?>
</p>
<hr>
<?php if($ticket['ticket_status'] !== "Closed") { ?>
<div class="form-group">
<form action="portal_post.php" method="post">
<div class="form-group">
<textarea class="form-control" name="comment" placeholder="Add comments.."></textarea>
</div>
<input type="hidden" name="ticket_id" value="<?php echo $ticket['ticket_id'] ?>">
<button type="submit" class="btn btn-primary" name="add_ticket_comment">Add comment</button>
</form>
</div>
<hr>
<?php } ?>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Public' ORDER BY ticket_reply_id DESC");
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type != 'Internal' ORDER BY ticket_reply_id DESC");
while($row = mysqli_fetch_array($sql)){;
$ticket_reply_id = $row['ticket_reply_id'];
$ticket_reply = $row['ticket_reply'];
$ticket_reply_created_at = $row['ticket_reply_created_at'];
$ticket_reply_by = $row['ticket_reply_by'];
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_type = $row['ticket_reply_type'];
if($ticket_reply_type == "Client"){
$ticket_reply_by_display = $row['contact_name'];
$user_initials = initials($row['contact_name']);
}
else{
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
}
?>
<div class="card card-outline card-info mb-3">
<div class="card card-outline <?php if($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
<div class="card-header">
<h3 class="card-title">
<div class="media">

25
ticket.php
View File

@ -266,7 +266,7 @@ if(isset($_GET['ticket_id'])){
<?php } ?>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
while($row = mysqli_fetch_array($sql)){;
$ticket_reply_id = $row['ticket_reply_id'];
@ -275,14 +275,21 @@ if(isset($_GET['ticket_id'])){
$ticket_reply_created_at = $row['ticket_reply_created_at'];
$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
$ticket_reply_by = $row['ticket_reply_by'];
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
if($ticket_reply_type == "Client"){
$ticket_reply_by_display = $row['contact_name'];
$user_initials = initials($row['contact_name']);
}
else{
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
}
?>
<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; }else{ echo "card-info"; } ?> mb-3">
<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; } elseif($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
<div class="card-header">
<h3 class="card-title">
<div class="media">
@ -302,7 +309,9 @@ if(isset($_GET['ticket_id'])){
<br>
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
<br>
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
<?php if($ticket_reply_type !== "Client") { ?>
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
<?php } ?>
</div>
</div>
</h3>